Operations Management
Resume:
Roebuck, SC *****
Mike Irwin
Experience
https://www.linkedin.com/in/michael-irwin-a940716a/
Proficient in People Development, Microsoft Applications, Conveyor Control Systems, & WMS/ Manhattan
10/2002 – 11/2017 Belk Inc.
9/2016 – 11/2017
Belk Supply Chain Facilities
Loss Prevention/ Safety Manager
Direct & Manage LP & Safety Programs for all Belk Fulfillment & Distribution Centers
Conduct Safety Risk Analysis & provide solutions to promote profitability & reduce workplace injuries (50% reduction in OSHA Recordable Incidents over LY)
Oversee all theft related investigations within the facilities & during transport
Responsible for Distribution Controls related to CTPAT
6/2012 – 9/2016
Belk Fulfillment Center Jonesville, SC
Operations Manager – Inbound Processing / Loss Prevention
Manage operational processes for all Inbound Functions
Receiving, Customer Returns, Merchandise Prep ($200m annual)
Coordinate with Building Operations & Shift Managers on Inbound Daily Plans within expense budgets
Work with corporate partners & vendors to develop, implement, & execute SOPs & Training on movement of goods
Support Inbound & Outbound Production Goals
Oversee units processed through various Automated Sortation Systems
Coach & Train Supervisors on strategies, goals, people management, & overall execution of priorities
Manage Overall Loss Prevention Program
Regional Loss Prevention Manager
5/2011 – 5/2012 Western Virginia/ Kentucky Roanoke, VA
11/2007- 4/2011 Atlanta/ Central Georgia Duluth, GA
11/2005-11/2007 Albany/ Valdosta Albany, GA
4/2005- 11/2005 Central Florida Clermont, FL
Multi Store responsibility, $130m - $200m Volume (11-28 Stores)
Coach and Train Loss Prevention Managers and Store Managers on shortage reduction programs
Conduct High Profile/ HR Investigations
Teach & Conduct External and Internal Investigations
Teach & Conduct Internal Interviews based on the WZ Method
Direct & Oversee Inventories
Building partnerships within & outside of the company structure
Write and Develop Appraisals/ Succession Plans for LP Managers/ 2 Promoted to Regional Level
1/2004 - 3/2005 Belk #202 Charleston, SC
3/2003 - 1/2004 Belk #534 Hilton Head, SC
Loss Prevention Manager
Continuous Shrink Improvement YOY
Managed Cash Shortage performance under goal
Increased external productivity YOY
Internal productivity under goal
Conducted internal interviews in multiple locations throughout region
Training and Coaching LP Associates/ 4 promoted to LPM
Trained new LP Supervisors on systems and investigations
10/2002 - 3/2003 Belk #484 Albany, GA
Loss Prevention Associate
Maintained an external productivity rate of 1-11hrs
Led in-store audits
Installed and relocated CCTV equipment to maximize coverage
Promotion to LPM within 6 months
1995-1999 JC Penney Co. Albany, GA
Loss Prevention Officer
Investigated external and internal losses
Led in-store audits
Trained new Loss Prevention Officers
Installed CCTV equipment for internal surveillance
Awards & Achievements
USAF Service Ribbon – Operation Desert Storm
USAF Certificate of Appreciation – Police Week 1994
Belk Leadership & Commitment Award- Hurricane Katrina 2005
Belk Southern Division - Best Shortage to Plan FY06
Belk Certificate of Achievement - 5 Year Service 2007
Belk Southern Division - Best Internal Apprehension Rate 2007 & 2008
Belk Pacesetter Award – 2007 & 2008
Education
1986 – 1991 Albany High School, Albany, GA, Studied Marketing Education, Public Speaking, and Spanish, Received College Prep Diploma
1992 – US Air Force Security Police Academy, Law Enforcement Specialist
8/2005 Wicklander – Zulwalski Interview & Interrogation Techniques Seminar (Basic)
8/2008 Wicklander – Zulwalski Telephone Interviewing Techniques Seminar
8/2008 Wicklander – Zulwalski Preserving the Admission Seminar
6/2010 Wicklander – Zulwalski Interview & Interrogation Techniques Seminar (Basic)
8/2010 Wicklander – Zulwalski Interview & Interrogation Techniques Seminar (Advanced)
4/2017 Wicklander – Zulwalski Telephone Interviewing Techniques Seminar
12/2016 OSHA 511 – General Industry
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