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Management Sales

Mississauga, Ontario, Canada
December 06, 2017

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Business-Operations-Learning Development HR-Talent Management

Offering over two decades of progressive experience developing and managing a wide range of learning and development strategies, identifying competency needs, providing interventions through blended e learning, instructor led, consulting, facilitating, coaching, and measuring training effectiveness for Fortune 100 organizations predominantly in the restaurant /casino business. Proven record of accomplishment in designing and implementing in-depth learning programs to improve employee performance and drive measurable operational results. Demonstrate superior leadership skills coupled with ability to acclimate to and thrive in dynamic, fast paced environments. Strong Sales and Human Resource Management background. Successful in sales Business Development and all aspects of Talent Management A scrapper that’s self-motivated, passionate and has a can-do attitude.


Talent Management/Strategy

Organizational Development

Learning Facilitation

Competency Mapping/Implementation

Human Resource Management

Business Development

Sales Management

Virtual/eLearning development



Financial /business acumen

Recruiting & Selection Expertise

Leadership/Employee Curricula Development

Performance, Change & Project Management

LMS Management

Succession Planning



Northwest Company

Director of Training and Development 4/2015-03/2017

(Contract Work)

Responsible for building a learning strategy for an organization that is new to the discipline of learning.

Rebuilt the training department recruiting several very talented individuals

Completed the development of MIT and DMIT training for the field

Completed the implementation of the Sum Total LMS

Worked with Amying company to secure several very lucrative government grants

Developed and implemented a competency management framework for operations

Began the development of an onboarding process

Implemented a Coaching solution for operations, starting with development of Directors and Managers

Orion Learning, Brampton, Ontario Canada/ 2/ 2014-3-2015

SMT Learning Perth, Ontario, Canada

VP of Business Development (Contract Work)

Responsible for developing an inbound marketing strategy and laying the foundation for a sales team.

Projects & Accomplishments:

Developed and implemented a robust inbound social marketing strategy using the hubspot software platform

Increased traffic to the company website, tenfold

Closed several deals with revenue value of $200,000

Coached operations team in how to manage clients

Developed relationships with several key product resellers

Worked with the Nigerian government to develop a plan to build a skilled workforce, project is ongoing

RUSH ENTERPRISES LTD: New Braunfels, TX 4/ 2013-2/2014

Director of Learning & Development (Contract Work)

Responsible for creating and implementing the overall strategic learning and development plan for Rush Enterprises. Conduct training needs analysis and develop objectives and priorities for the organization. Ensure compliance with all applicable regulations and corporate standards, through leadership and management of training process and systems. CEO closed training department.

Projects & Accomplishments:

Developed and implemented a customized leadership competency model.

Implemented a Learning Management System (Cornerstone) for 5,500 users.

Designed several e-learning modules based on the fields specific needs.

Grew e-learning engagement from 0-1800 in a three-month period.

Developed a strategy for moving the organization toward customer centricity.

Developed several process solutions for accounting, reducing dealer open tickets from $1M in receivables in 90 days to $200,000.

TALENT BLUEPRINT LLC: Las Vegas, NV 5/2009-3/2013

Owner/ Founder

Provided consulting services to improve the strategic effectiveness of the HR function and implement HR best practices for and Learning business systems to drive revenue and profitability for several clients.

Projects & Accomplishments:

Consulted a restaurant owner and prepared her restaurants for sale. Increased revenue by 10% and reduced turnover by 30%

Successfully designed and implemented a coaching for performance program for several hotel clients. Reduced turnover by 15% and improved employee commitment based on customers in house surveys.

Coached a hotel executive team and helped them achieve 5-star rating for their hotel and restaurant.

Developed a comprehensive business proposal for a new food concept (Spicy Pizza).

Successfully implemented a series of training workshops for gaming and hotel staff at several casinos.

Provided HR/Training/Marketing/Finance and Gaming services for Shoshone Bannock tribe, increased revenue by $2M.

Built and improved several HR systems and processes

ELLIS GAMING & ENTERTAINMENT LLC: Las Vegas, NV 3/ 2008-6/2009

Senior Vice President of HR/ Training & Development (Contract Work)

Designed HR and Operational processes develop organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives and its clients, Native American casinos. Coached and mentored gaming executives. Company went Bankrupt

Projects & Accomplishments:

Implemented programs to drive revenue growth by 10-25%, for several tribal clients.

Developed systems and processes for several departments in our clients gaming facilities.

Implemented “Employee Engagement Survey” process to ensure high levels of employee engagement.

Increased revenues for Fort Hall Casino by $3M in 8 months, developed and implemented several key systems to improve efficiencies and reduce shrinkage

Developed and implemented an aggressive marketing strategy to drive revenues for Fort Hall Casino

AMERISTAR CASINOS INC: Las Vegas, NV 3/2006-2/2008

Director of Training & Development

Led the planning and implementation of all company training initiatives and programs. Worked with senior managers and industry experts to devise innovative and impactful ways to deliver meaningful content. Provided guidance on effective change management activities and management of outcomes. Led 7 casino property training teams. Company purchased by Pinnacle, office staff eliminated

Projects & Accomplishments:

Implemented and facilitated Ameristar culture orientation sessions for 1400 employees and 250 leaders using a culture map.

Achieved an 11% turnover reduction, 80% improvement in departmental goal achievement, and enhanced morale amongst employees and management in one year.

Experienced a 75% success rate in leadership and business behavior using a 360 profiler.

Implemented a one day classroom-based business simulation (Zodiak), 80% of participants commented that they would change how they managed their current budgets.

Successfully designed and implemented a service program for hotel front desk employees that increased service scores from 75% to 90% in a one year period. Implemented the program at all 6 facilities.

PANERA: St. Louis, MO 9/2004-2/2006

Director of Franchise Learning

Assessed the learning and development environment enterprise wide and manage an appropriate strategy and implementation process. Assisted in the development of change initiatives, collaborated with other departments to influence alignment of talent systems and processes for both company and franchise locations. Led a team of 8 trainers that covered 70% of the company’s restaurant locations.

Projects & Accomplishments:

Reduced overall company food cost by 2% during a 3-month period.

Helped 9 of the largest franchise operators improve their financial and operational goals in a 9-month period. Increased revenues by an average of 9% and income by 12%

Decreased 90-day turnover of the Manager in Training program (MIT) a full 40% to 28%.

Redesigned the training certification process for stronger alignment with company business objectives. This improved operations visits scores by 13%

Designed and implemented a train the trainer for Franchisees. Franchise feedback and support for program was overwhelming and positive for the system.


Director of Learning & Performance (Contract Work)

Planned, launched, and monitored long and short-term learning initiatives that are aligned with the organizational objectives. Led the design and development of restaurant management and leadership curricula. Designed and established benchmarks that measure the impact and effectiveness of learning and development programs on business performance, and created corresponding enhancement plans.

Projects & Accomplishments:

Increased food service safety scores by 30% over a 3-month period.

Reduced sexual harassment claims by 25%.

Reduced employee turnover by 15% in a four- month period.

Enhanced service times by 25% and improved customer satisfaction survey results from 72% to 78%.

MCDONALDS CORPORATION: Oakbrook/ Illinois 1/1989-6/2003

Director Learning and Development – Boston Market, Golden, CO (2001-2003)

Led organizational capability assessment and the analysis of learning and development needs at organizational, department and individual levels. Within the L&D Architecture, developed a career-based curriculum, customizable to all employees at all levels with Boston Market’s core competencies. Leveraged the new e-learning strategy. Communicated evaluation outcomes to senior leadership, making recommendations for ongoing improvement where appropriate.

Projects & Accomplishments:

Raised learner evaluation scores from 3.75 to 5.0 in a 6-month period.

Conducted a level 5 evaluation on time management workshop, ROI 1207 %.

Developed and implemented a new restaurant management curriculum.

Master Trainer – Oakbrook, IL (1998-2001)

Projects & Accomplishments

Revised Global Curricula for 122 countries, 26 languages, 6,000 students a year

Opened two Corporate Universities, Sao Paulo, Brazil, Hong Kong China

First and only master trainer in company’s history

Led 15 professors at H.U. more than half were international

Past Experience Includes:

Sales Account Executive, Sales Management and Business Development (using current social media approaches

Restaurant Operations-Oversaw the operation of two stadiums, Exhibition and Skydome. Regional VP of Restaurant and Leisure Division, oversaw the operation of a dozen fine dining restaurants.


Master of Business Administration at Cardean University, Deerfield, Illinois (Incomplete, no funds)


7 Habits

Focus (Time Management)

Conflict Management


360- Coach

Situational Leadership

Total Quality Management

Developing a Global Mindset

Managing the Changing Workforce

Zodiac (finance)

Impact 5(leadership)

Myers Briggs/DISC


ASTD (American Society for Training and Development) - National and Local member (President Elect)

Toastmasters International (Certified Toastmaster/Silver level)

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