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Support Customer

Charlotte, North Carolina, United States
December 03, 2017

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**** ***** **. *****

Charlotte, NC *****


Erica S. Daniels

Seeking A Phlebotomy and Clerical Position

****/******* *******

Perform phlebotomy on clients from arrange of different medical backgrounds.

Process and prepare specimens for testing and resulting, some reception services required to enter patient demographics before blood draw.

2014/2016 HomeInstead Senior Care


Help clients with activities of daily living and small task like shopping and laundry, some cleaning. I help clients keep a sense of independence by encouraging and letting them do as much as they can by themselves.

12/2012-09/2013 American Redcross

Donor And Client Support Specialist

The Customer Support Specialist is a full-time employee responsible for customer software support, training and implementation of new and existing customers. This role will be responsible for customer engagement and troubleshooting. We are looking for someone with demonstrated computer proficiency in a professional environment, including experience with online response tools and exposure to cloud-based applications.

The Customer Support Specialist is also greatly involved in managing the day-to-day IT Infrastructure by providing guidance and support to the Senior Director of Customer Support. This involves hands-on support that includes knowledge of the various Infrastructure platforms along with customer care and training operations. Infrastructure platforms include: hosted and dedicated Linux servers (CENTOS 5 & 6) and system services, DNS management, web/app/portal servers (Apache/JBoss/Liferay), mail servers (Postfix), Storage and Data protection. Familiarity with Private Cloud and hypervisor (VirtualBox) technologies is a plus.

Key Responsibilities:

- Lead website implementation in a 10 day process. Must be creative and provide leadership ability with customer.

- Learn the DonorCommunity applications in detail and work directly with customers to train and support.

- Know how to set up a new customer and train each application.

- Participate and support the IT environment and uphold best-in-class standards.

- Manage and assist with sales support, customer care and client training operations.

- Effectively communicate complex IT issues to executive management

- Manage, coordinate, and provide technical leadership to operations and co-workers.

- Evaluates new technologies and initiates and directs special projects.


6/2008-2/2012 Crownpoint Family Physician Charlotte, NC

Non-Registered Clinical Lab Technician

Perform various routine laboratory functions (e.g., CBC, urinalysis, glucose finger stick, strept test, flu test, hemoglobin A1C and mono) in a precise and accurate fashion.

Collect diagnostic samples for clinical assessment.

Perform waived and moderately complex kit tests, urine microscopic and wet preps.

Restock materials, reagents, cleaning equipment and laboratory instruments.

Perform pre-analytical preparations: (e.g., uncap, cap specimen tubes, prepare racks, work lists, enter scan specimens and load automated instruments.

Actively involved in laboratory safety, infection control and Quality Assurance.

Prepare specimens and operate automated analyzers.

Able to multitask STATS from Physicians, phone calls, test and resulting of patient information.

Assist with monitoring the pending and overdue lists, which includes, searching, locating following up and filing appropriate documentation (e.g., Test Not Performed (TNP), Missing Specimen (MSP), Quality Not Sufficient (QNS), tracing notes).

6/2005-3/2008 Carolinas Hematology-Oncology Associates Charlotte, NC


6/2003-6/2005 AmeriCare Health Charlotte, NC

Medical Office Assistant


5/2010 Thomas Healthcare Institute Charlotte, NC

Certified Phlebotomy Technician

1997 Britthaven Nursing Facility Charlotte, NC

Certified Nursing Assistant


Reading, Photography

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