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Customer Service Real Estate

Sharjah, Sharjah, United Arab Emirates
December 03, 2017

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Objective : Seeking any suitable position in PRO / Admin Support / Merchandiser / Salesman / Purchaser that would enable me to prove my dedication, excellence and discipline in my work and be given a chance to show that I am consistent in striving hard to meet the company expectation.

Summary : To find a challenging position to organizational skills and competences versatile in all matters related to UAE labor and Immigration Dept, with regards to Labor card processing, Visas processing, Trade License, Lease Agreements, Traffic Dept, and very good experience in various Departments and in office management as Public Relation Officer, Admin Support, Merchandising, Marketing Coordination, Customer Service, Sales and local Purchasing. Even I have more than 17 years’ Driving experience in UAE. Hold a valid UAE D/L for Light Motor Vehicle, familiar with all UAE road routes and locations.


Organisation : Aswan Group (Dubai, Sharjah)

Designation : Public Relation Officer /Admin Support/ Purchaser

Duration : Sept. 2012 to Feb.2017.

The Company:

Aswan Group having Construction, Education, Real Estate and Developers (Aswan Construction, Aswan Developers

General Aswan, Step up Nursery, Step up Academy, Building Blocks Nursery and Remaar Real Estate)

Job Profile:

Issuance of New work permits, Entry permits, Labour contracts, Labour cards & Visa stamping.

Renewal of Labour Cards / Labour contracts & Visa stamping.

Cancellation of Employment/Residence visas of company’s resigned and terminated staff.

Renewal/New of Trade licenses, Chamber, Contracts (Ejari) and immigration &Labour computer cards.

Procedure of Emirates ID Cards & preparation of Medicals & other documents.

Obtain permission from Ministry of social affairs for opening new Nursery, renewal of Nursery licence and NOC for staff recruitment.

Ensure all visa, Medical, OHC and Labour permits are up to date and arrange timely renewal.

Obtain visas from other Embassies in UAE for staff members for their business travel.

Arrange processing attestation of employee qualifications as required.

Renewing Company vehicle registrations from Tasjeel,

Processing applications payment of company bills to DEWA and SEWA. Etisalat and other Depts.

All Banking activities I handled like Depositing Cash, Cheque, Opening Bank Accounts for Companies, New Employees, and Preparing & arranging all necessary Documents & Co-coordinating with the Accounts Department for above mentioned Bank Jobs.

Accompany the employee to the airport as they exit the country for the submission of passport and collection of exit stamp.

Collections and submittal of documents / data’s from all the government dept., private offices and Free zone authorities.

Execution and monitoring of all regular purchasing duties.

Coordinate with suppliers to ensure on-time delivery.

Monitor and co-ordinate deliveries of items between suppliers to ensure that all items are delivered to site/store on time.

Professionally handle and analyse confidential information.


Organisation : Emirates Neon Group L.L.C, Abu Dhabi/Dubai/Sharjah

Designation : Office Coordinator/Merchandiser/Marketing Coordinator.

Duration : Dec. 2001 to Jan. 2012

The Company:

Emirates Neon Group L.L.C is one of the Premier International Signage, Advertising & Media Company in UAE having branches in Bahrain / China / Egypt / Kuwait / Oman and Kenya.

Job Profile

Liaison with Government Departments – Municipalities (All Emirates) RTA/DED/ DEWA / SEWA / ADDC/Etisalat and Free zones Authorities etc. for the permission for outdoor signboard locations, shops and Malls signboard design permission, crane / parking / night work permissions for installations.

Discussion, negotiation and follow-up with Building Landlords for new lease and renewal of lease agreements.

Proposing new sites and Survey of locations for new advertisement signboards

Collections and submittal of documents / data’s from all the government dept, private offices and Free zone authorities.

Liaised with ADDC, SEWA, Etisalat and DEWA regarding financial transactions.

Liaised with government offices for approval of necessary documents related to renewal and new of Trade license, Chamber, Rent Contract attestation in Company vehicle registration, employee’s medicals and embassy’s visas from various embassies for staff Business travels.

All Banking activities I handled like Depositing Cash, Cheque, Opening Bank accounts for companies, new Employees, and preparing & arranging all necessary documents & Co-coordinating with the accounts department for above mentioned Bank Jobs.

Worked As an Office Coordinator cum PRO in Emirate Neon Abu Dhabi and Al Ain Branch.

Worked in ENG Media as a Merchandiser cum Marketing Coordinator, Duties are,

Visiting all Major Super markets, Hypermarkets and Book shops across UAE. Displaying Magazines in Shelf’s, Ensuring stores have enough stock making sure suppliers, have enough stock to meet demand Monitoring stock levels and helping with promotions and advertising campaigns for marketing Dept for increase the sales volume.


Organisation : M/s. Prime Tower Hotel, Sharjah

Designation : Receptionist

Duration : Aug 1994 to Oct 2001

Job Profile:

Welcoming guests to the Hotel in a polite, friendly and helpful manner.

Dealing with late arrivals and assisting with early check-outs.

Check out departing guests using the hotel’s accounting system.

Taking payment from guests in the form of cash or credit cards.

Answering telephone inquiries promptly & professionally & transferring calls on.

Being a point of contact for guests should they have any queries

Arranging for brief tours of the hotels rooms and facilities.

Operating switchboard and directing calls appropriately.

Dealing with and resolving customer complaints.

Completing the night auditing procedures with accuracy and attention to detail.

Provide information and literature about the hotel in person and via telephone.


Organisation : A ONE Video Shop (Sharjah)

Designation : Salesman

Duration : April 1993 to July 1994

Job Profile:

Able to help customers find what they want.

Reliable, trustworthy and an excellent understanding of customer care and service.

Excellent problem-solving skills, able to work productively and instinctively with good initiative.

Confident in communicating both over the telephone and face to face.

Able to build good relationships with colleagues and customers.

Able to maintain high standards of display, visual merchandising to ensure the store is well presented.

U.A.E Driving License Details

Issued by : Sharjah

Date of Issue : 29.05.2000

Date of Exp. : 22.03.2020

Have more than 17 years’ Driving experience in UAE. Hold a valid UAE D/L for Light Motor Vehicle.

(Familiar with all UAE road routes and locations)

Educational Qualification

Academic: Secondary School Leaving Certificate from Kerala, India.

Academic: Pre- Degree from Calicut University from Kerala, India.

Academic: National Trade Certificate in Automobile Engineering (ITI) from Kerala,

Additional Qualification

M.S.Office (Word, Excel, PowerPoint) Internet, E-mail etc.

Special Strengths

Hard Working, Honest & Sincere, Good Communication Skills, Good Grasping and Analytical ability. Maintaining time management, Well-organized, reliable and highly motivated. Friendly, pleasing mannered and can get along with people well and can work under pressure and meet deadlines.

Personal Details:

Nationality : Indian.

Date of Birth : 04th May 1969

Marital Status : Married.

Languages Known : English, Hindi, Arabic, Tamil and Malayalam.


I hereby declare that the above information furnished by me is true to the best of my knowledge.

Thanking you,

Yours Truly.

Gopinathan. K

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