Customer Service, technical support

Josh Fussell

*********@*****.***

901-***-**** (cell)

Skills

●Customer Service via phone and email

●Computer troubleshooting and support

●Proficient in MS Word, PowerPoint, Excel, and similar programs

●Self-motivated, friendly, punctual and trustworthy

Education

Lipscomb University Nashville, TN

Bachelor of Arts Graduation: August 2010

English Major

Journalism Minor

Honors and Activities

●Lipscomb Merit Award 2005-2009

●Mission Trip: Zambia Summer 2006 & Summer 2007

●Member Alpha Phi Chi Service Club 2005-2006

●Engineering Mission Trip: Honduras Spring Break 2006

Experience References available upon request

●RemitDATA, Inc Memphis, TN

Implementation Coordinator: Team Lead January 2011-Present

■Support customers in their use of subscribed services

■Setting up customers and customizing accounts to best meet their needs

■Troubleshooting computer systems

■Hands on support of remote Information Technology team

■Project planning and optimization for a team environment

■Training new team members

●Lipscomb Entertainment and Technical Services Nashville, TN

Student Tech October 2005- June 2010

■Work with new clients for every event

■Creatively meet needs on short notice

■Work with presentation products, such as projectors and sound systems of many different levels

●Southland Landscaping, Inc. Memphis, TN

Seasonal Office Worker June 2007- August 2009

Assisted with data entry and updating files

Basic video and audio editing

●At Home Tennessee Memphis, TN

Seasonal Editorial Intern June 2008- August 2009

■Interned in the editorial department writing samples available upon request

■Maintained the website using Adobe Go Live

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