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Project Management Customer Service

Location:
Tehachapi, California, 93561, United States
Salary:
150000
Posted:
December 03, 2017

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Tracey L. Turner (MBA, PgMP, PMP, CIA)

(661) ***-**** • ac3kqg@r.postjobfree.com • Tehachapi, CA

Executive-level professional ready to contribute 23 years of

program, project and operational management experience

People Leader & Motivator • Strategic Vision Implementation • Operational Excellence

Program Management • Project Management • Compliance • Operational Transformation

HIGHLIGHTS

• Over twenty years experience in developing and implementing activity-specific and organization-wide transformational programs as well as coaching, mentoring and motivating employees to peak performance in operational, field and business office contexts.

• Master-level techniques in developing, leading and implementing operational and financial programs for all levels of internal and external personnel, often in rapidly changing and challenging situations.

• Successful Lean Construction execution, cost-savings idea generation, and implementation of operational excellence and cost reduction initiatives.

• Exceptional organizational, analytical, communication and program and project management skills.

• Innovative and results-oriented problem solving in a constantly changing technical and business environment.

• Proven ability to effectively communicate with executives, managers, union and non-union employees.

• Responsibility for programs and projects totaling over $2.5B and operations over $50M/annually.

PROFESSIONAL EXPERIENCE

SunEdison, North America (multiple locations) July 2015 to present

Acting Director, Program and Project Management and Controls, North America Utility-Scale Solar Construction

• Direct, manage and coach Program Managers, Project Managers, Construction Managers, and Project Controls Engineers stationed at various sites across North America.

• Develop, lead and direct all facets of project controls for over 22 utility-scale solar projects ranging in size from 50MW to 200MW per plant, including EPC oversight activities to ensure timely and consistent reporting.

• Develop, monitor, control and report performance for over 22 large-scale projects including schedules, budget status, earned value performance, and various categories of operational efficiency (safety, quality, procurement, etc).

• Direct SunEdison and EPC personnel in the overarching mission of innovation and execution of Operational Excellence, Lean Construction and Last Planner initiatives throughout the construction lifecycle. Achievements include 70% compounded improvement in productivity and over 23% (over $70M) in shared savings as exampled with the 685MW of Utah utility-scale solar projects.

• Design, build and implement a revolutionary performance-reporting tool (SunOPS) that visualizes aggregated information from daily reports received from various EPCs constructing plants across North America. Able to provide daily, weekly and monthly reports at the project and portfolio level for performance of each of SunEdison’s Performance Index (SunPI) categories, including: safety, schedule, cost and quality performance. SunOPS also was developed with the ability to report on pre-construction progress, procurement status, and manhours for each of the major construction activities.

• Provide daily guidance, direction, and specialized assistance to multiple project personnel for the resolution of difficult and complex problems spanning multiple disciplines within the organization.

• Organizational liaison with multiple internal and external stakeholders, including Design and Engineering, Procurement, Safety, Quality, Operational Excellence, IT, consultants, and external EPCs.

• Developed and launched organizational-wide Lessons Learned programs (both in-flight timing and end of project reviews).

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Southern California Edison (SCE), Rosemead, CA April 1994 to July 2015

Senior Program/Project Manager (Business Readiness)

• Through extensive program and project management, responsible for providing direct influence and widespread profound organizational change with special emphasis on compliance with operational, schedule, and financial goals. Coached management and frontline employees to peak operational and compliance performance.

• Developed and implemented multiple Operational Excellence initiatives facilitating business change and developing new capabilities for the organization that resulted in one-time and/or on-going savings of $10-$100M+.

• Established collaborative relationships across cross-functional organizations in order to maximize the efficiency of new or enhanced program rollouts (SmartConnect, ClickSchedule, DIMP team consolidations, safety programs).

• Responsible for managing, coordinating, and administering optimization programs from the conceptual stages through planning, engineering, inclusion in new proposals, procurement, construction, start-up, performance testing, initial operations, and post roll-out reviews. Accountability for identifying and budgeting resources to implement and manage projects and programs.

• Subject Matter Expert for customer service operations (metering, energy payments, and direct customer-interface).

Operational District Manager, Transmission and Distribution

• Significant Overall Achievement: Escalated the Tehachapi district from the #26th position to the #1 to #5 position out of 34 districts on the Balanced Scorecard for performance in over 50 operational, safety, quality, schedule and cost measurements. Maintained top tier status for two years.

• Directly responsible for all operational expectations (schedule, budget, earned value, etc) of the Tehachapi service center’s 1,100 square mile service territory, including new construction as well as operations and maintenance of the electrical system and customer service activities.

• Managed up to 100 FTEs including union, non-union, exempt and non-exempt classifications, including Foremen, Linemen, Troublemen, Planners, Schedulers, Inspectors, Field Service Technicians, Meter Readers, and the Energy Payment Center; oversight and control over all budgeting and job accounting staff.

• Oversee salary administration, training, counseling, performance appraisals, discipline, collective bargaining agreement adherence, and compliance to the company’s Ethics and Integrity and EEO requirements.

• Responded to California Public Utilities Commission (CPUC) and other governmental inquiries and issues.

• Constant rapid reaction to resolve problems and minimize negative impact on reliability, customers, operations, quality, cost and profit.

• Incident Commander and Emergency Response Coordinator for localized storm response as well as mutual assistance to other districts and utilities across America.

• Site Manager for all Environmental, Health and Safety requirements, including employee safety, facility compliance, and proper management of hazardous materials; extensive responsibility for all county, state, and federal requirements; preparation for internal and external audits and inspections.

• Project managed a two-year, $10M service center expansion and remodel.

• Developed an on boarding program and coached new District Managers and upgrades.

Senior Auditor and Senior Accounting Supervisor

• Audit and assess multiple distribution operations activities for schedule, earned value, cost, budget, and operational performance as well as compliance with company policies, procedures, regulations, and accounting policies. Sarbanes Oxley specialist for all distribution operations.

• Trained all levels of personnel on self-assessment principles to proactively motivate compliance.

• Conducted multiple complex and confidential regulatory investigations.

EDUCATION & CERTIFICATIONS

• Masters of Business Administration, University of Phoenix, 2001

• Bachelor’s of Science in Business Administration, University of Phoenix, 1999

• Program Management Professional (PgMP), Project Management Institute, 2017

• Project Management Professional (PMP), Project Management Institute, 2016

• Agile Certified Practitioner (ACP), Project Management Institute, In Progress (est July 2017)

• Certified Internal Auditor (CIA), International Institute of Auditors, 2002

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