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Quality Assurance Tester

Alexandria, Virginia, United States
December 04, 2017

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**** ********** ***** • Burke, VA 22015 • 703-***-**** •


Software: Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows 7 and 8; installing drivers; basic HTML, ; basic understanding of database and SQL

Hardware: computer builds and repairs; hardware installations and swaps

Networking: Networking experience (running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi-Fi router)

Support: scalation and documentation on, customer service support (email, phone, and in person)

Certification(s): Working towards certifications


Bed Bath & Beyond Fairfax, VA

Sales Associate September 2013 –

Organized and monitored cleanliness of shelves hourly to ensure that customers could easily access the appropriate merchandise

Served an average of 25 customers per day warmly and efficiently in order to


Year Up, National Capital Region Arlington, VA

Information Technology Training March 2017 – Present

Enrolled in a leading national career development program with 250 corporate partners graduating 2,000 students annually across thirteen cities; the one-year program includes college-level coursework, career training, and a six month corporate internship

Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help desk, software development/testing, and business operations

Earned 22-28 credits through the American Council on Education's College Credit Recommendation Service (ACE CREDIT); relevant course work include Intro to Computer Applications, Business Writing, Public Speaking, and Career Development; recognized fully by George Mason University, Northern Virginia Community College, Johns Hopkins University, Montgomery College, and 2,000 other colleges/universities nationwide

Northern Virginia Community College Annandale, VA

Electrical Engineering September 2014 – Present

Earned 57 credits in the electrical engineering concentration oursework include College Chemistry, Calculus, Engineering Economy, and Software Design

Awards and Honors

Year Up NCR: EPIC Award: Professional May 2017

Year Up NCR: Academic Excellence Award May 2017

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