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Customer Service Microsoft Office

Huntersville, North Carolina, 28078, United States
December 04, 2017

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Llelani Gales

**** ********* *****, *********, ** 28269 • Cell: (980)-***-**** •


****- ******** *************.***** ****- Effective Management Practices.April 2006- Advance Shift Management.May 2005/2006- Shift into Overdrive.December 2004- Basic Shift Management.

Professional Summary

To find a management position with a growing company that values exemplary customer service, hardwork and an unwavering commitment to excellence.


Microsoft Office Suite 2013 Risk management processes and analysisMicrosoft Access and Outlook Staff developmentAPAL- POS-operating system Self-motivatedKey Competencies Strong verbal communicationAbility to Establish Rapport with Customers Conflict resolutionTroubleshooting and Problem-Solving skills Extremely organizedExperienced at Exceeding Sales Goals Team leadershipSound Organization and Time Management Data managementSkills Process implementationEffective Leader with a Track Record of Team leadershipManaging Diverse TeamsQuick Learner and AdaptableSelf-motivate

Work History

Retail Parts Pro/Assistant Manager, 04/2010 to 09/2017Advance Auto Parts – Charlotte, NC

Consistently provides professional, courteous and prompt customer service to both retail andcommercial customers, utilizing parts experience and knowledge to ensure complete customer

satisfaction.Utilizes a strong knowledge of automotive systems, categories of merchandise, warranties andcompany policies to make sound recommendations to customers.Accountable for cost control, payroll and profit and loss reporting.Delegates the marking and storing of parts in stockroom according to the prearranged system.Assists in managing inventory and the appearance of Parts Department.Exceeds all assigned sales goals and quotas.Ability to develop employee's into stronger performers' by consulting them during times of conflictand/or to enhance current training needs.

Customer Service Agent/Assistant Manager, 11/2000 to 04/2009McDonald's Corporation – Charlotte, NC

Assisted in the supervision of a team of ten employees specializing in food preparation, assemblyand presentation.Ensured that each customer received the best customer experience by promptly addressingcustomer inquiries and identifying the best solutions.Maintained the inventory for food, kitchen equipment and supplies and worked with varioussuppliers to ensure timely deliveries.Upheld a standard of cleanliness that exceeded all of the ServSafe standards.Managed the cash management process and made any needed deposit drops.Recruited, hired, supervised, scheduled and motivated employees through procedure training.


Bachelors of Science: Technical Management, Entrepreneurship, 2019DeVry Institute - Charlotte, NC

Associate of Arts: Business Administration, 2010Central Piedmont Community College - Charlotte, NC

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