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Customer Service Professional Experience

Location:
Parañaque, National Capital Region, Philippines
Posted:
December 04, 2017

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HERITIER RAPHAEL N. MESA

RESUME

Contact: ac3k0r@r.postjobfree.com

LinkedIn Profile: Héritier Mesa

Phone: +639266979770

Address: 121. B. Gonzales Street, Varsity Hills subdivision.

Loyola Heights, Q.C.

HIGHLIGHTS

Bilingual (French and English)

6 Months radio commentator

Expertise in quantitative and qualitative social research

1 year entrepreneurial and sales experience

Private Foreign Language Instructor (French)

1 Year customer service Agent

EDUCATION & TRAINING

Ateneo de Manila University – Manila, Philippines M.Sc., Social Development, 2017.

Thesis: Empowering women through social entrepreneurship: A case study of microfinance activities and gender relations in Rizal.

Universitatae Lucian Blaga din Sibiu – Sibiu, Romania

M.A. Courses in Social sciences, Erasmus+ Student Mobility with partner countries, 2016-2017.

Ateneo de Manila University, Loyola School of Theology – Manila, Philippines

2 years Graduate degree courses in Theological studies, 2012-2014.

Philosophât Isidore Bakanja – Bukavu, DR Congo B.A., Philosophy, 2010.

PROFESSIONAL EXPERIENCE

Radio Commentator in Lectorat Français de Sibiu, ULBS, Romania. 2016-2017.

In collaboration with other two native French speakers, I was in charge of organizing, preparing Romanian students and participating in weekly radio sessions organized by the students’ radio of ULBS in collaboration with the Radio Romania International (RRI).

Private French Instructor, Manila Philippines. 2015.

My responsibilities consisted of preparing the Language course materials and teaching French as Foreign Language to Filipino students and monitoring their progress.

Customer service Agent. Vodacom Congo, Kinshasa DR Congo 2010-2011.

My responsibilities consisted of working in the front desk position, taking inbound calls and replying to email inquiries.

Self-employment: Shop owner and sale agent. 2005-2006.

As the owner and sale agent of the micro-business start-up, my responsibilities varied from bookkeeping to marketing, to purchasing and supply of products among others.

SOCIAL RESEARCH EXPERIENCE

Ateneo de Manila University

Qualitative Research and data analysis for “Empowering Women through Social

Entrepreneurship: A case study of a social microfinance activities and gender relations From April to August 2017, in Rizal, Philippines.

Ateneo de Manila University

Independent Qualitative Research for “Women social entrepreneurs in

Kinshasa. DR Congo.”

From May to June 2016, in Kinshasa DR Congo

PUBLICATIONS

Mesa, N. Héritier Raphaël. 2017. “Entrepreneuriat Social: Une Nouvelle voie vers la

transformation sociale en RD Congo. In: Congo-Afrique. (November 2017), n 519, pp.925-930, Kinshasa: Caf.

Mesa, Héritier Raphaël. 2012. “The People on the Move, the People of God: Asian

Migration, a Christian Paradigm of Challenge and Hope.” In: Quaderni Del Centro Studi Asiatico, (2012), n 4, Volume, 7 Osaka- Japan. Online at https://centro-documentazione.saveriani.org/images/archivio/csa/quaderni/28-Quaderni-CSA-2012.pdf

Mesa, N. Héritier Raphaël. 2018. “Empowering women through social

entrepreneurship: A case study of microfinance activities in Rizal.” In: Social Transformation: Journal of the Global South. Ateneo de Manila University: Manila.

AWARDS & HONORS

2016. Erasmus+ Master Student Mobility. Universitatea Lucian Blaga din Sibiu.

2010. Distinction, Philosophât Isidore Bakanja – Bukavu, DR Congo.

OTHER SKILLS

Languages

French: Fluent (Bilingual level)

English: Fluent (Bilingual level/ Toefl ibt: grade 104, 2015).

Romanian: Basic

Italian: Basic

Filipino: Intermediate

Computer

Proficient with MS Word, Excel, and PowerPoint.

Graphic Design and Word Processing

Spreadsheets and Databases

SPSS Analysis (Statistics software)

Business management

Planning and organization of activities; teamwork; leadership; Supervision; coordination; collaboration; and accounting.

Research

Social science research: Qualitative and quantitative data gathering

and analysis techniques.

SOCIAL WORKS AND OTHER EXPERIENCE

Guanelian Missionaries Center for Street Children (Volunteer)

Kinshasa, DR Congo, 2010-2011.

Saint Joseph Hospital (Volunteer)

Kinshasa, DR Congo April 2011.

Youth Development Counselor

Apostolate work with Xaverian Missionaries:

Quezon City, Philippines: 2012-2014.

Youth Development Counselor

Apostolate work with Xaverian Missionaries:

Bukavu, DR Congo: 2007-2010



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