Customer Service/Sales Associate

CURRICULUM VITAE

PERSONAL DETAILS:

NAME : NELSON MANDELA OTIENO

DATE OF BIRTH : 20 NOVEMBER 1988

NATIONALITY : KENYAN

GENDER : MALE

MARITAL STATUS : SINGLE

ADDRESS : P.O BOX 75157, Dubai, UAE.

PHONE NO : +971*********

PASSPORT NO. : A2061370

EMAIL ADDRESS : ***************@*****.***

LANGUAGES : FLUENT ENGLISH

FLUENT SWAHILI

CAREER OBJECTIVE

To work in a challenging environment that requires creativity, dedication, hard work and systematic implementation of project where I will contribute both as an individual and as a team since I have communication and team building skills.

PROFESSIONAL EXPERIENCE

Company : Jumeirah Beach Hotel

Position : Chef de Rang

Period : January 2014 – To date

Job Description

Food and beverages sales and service

Maintaining awareness of current rates, packages and promotions.

Food and beverage order taking and service.

Great guests and make them feel comfortable.

Learn menu items and be able to describe them appropriately to guests.

Take beverage and food orders.

Deliver beverages and food in a timely manner.

Engaging with guests to ensure that everything is going well.

Clear dirty dishes from table.

Refill beverages throughout the meal.

Deliver guest’s bill and thank them for dining at the restaurant.

Work with other servers and be a team player.

Keeping superiors informed of all problems or unusual matter of significance so prompt action could be taken.

Attend to all special needs of the guest and do whatever it takes to satisfy them.

PROFESSIONAL LEARNING:

JAN -2007-DEC 2010: Technical University of Kenya, Diploma in Hospitality Management.

Computer Skills:

Opera

Micros

MS Word,Excel

Powerpoint & others.

AWARDS AND ACHIVEMENT

Awarded cerftificate of Appreciation on IFH Mystery Shopper.

Good positive feedback from guest.

Fire training certified.

Certificate in Basic food and hygiene.

Certificate in HACCP Awareness Program.

Awarded certificate of Dubai Quality Award.

Colleague of the Month.

EXTRA CURRICULUM ACTIVITIES

Swimming

Meeting new people, making friends and traveling across borders, learning different cultural settings.

Charity and Volunteer works.

Competency Personal Attributes

Dynamic individual with “can do” attitude and ready to go the extra distance to achieve set objectives by a company.

Performance oriented individual with desire for customer quality and makes organizational satisfaction a top priority.

Prioritize issues when under pressure and possess pro-active working style.

Strong planning and organizational skills.

Team player with great interpersonal skills and respect for confidentiality and diplomacy in handling issues.

Good customer service skills, ability to multi task and pay attention to detail.

Excellent written and verbal communication skills.

Referees:

Isaac Okwiri,

Concierge.

Jumeirah Madinat.

Mail to: ***********@*****.***

Direct number +971*********

Sreejith Sukumaran,

Assistan Outlet Manager.

Villa Beach Restaurant.

Direct number +971*********

Suresh Ferdinanduz,

Manager,

VillaBeach Restaurant.

Jumeirah Beach Hotel.

Direct number +971*********

Contact this candidate