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Technical Support Information Technology

Durham, North Carolina, United States
December 01, 2017

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Benjamin K. Temu

***- *. ***** **. ******, NC ***01 Phone: (919) ***-**** Email:


I am driven and determined Business and Information technology professional, recently graduated from the school of business, enhancing my business acumen and bringing expertise in the design, setup, and monitoring of various network platforms. Skilled in performing a variety of maintenance, evaluation, analysis, installation, and training tasks to ensure network performance, aim to meet and exceed firm’s standard expectations.


Speak and write German (Intermediate)

Kiswahili (Fluent), Lab Tutor at UNC Chapel Hill, NC 2009 – 2013


Installed and configured software applications and hardware on personal computer systems and peripheral devices in 45+ public schools and a community college

Provided customization and changes to personal computer software, hardware and associated peripheral devices as necessary to meet user needs

Monitored performance of servers, desktops, laptops and ancillary network devices to ensure that they operated accurately and completely to prevent system and application downtime

Installed, updated and troubleshot MS Office Suite products in desktops and workstations

Monitored LAN/WAN security to detect and prevent unauthorized access and suspicious network activities

Responsible for setting up workstations and IP protocol, and providing network services and support to users

Performed diagnosis of HP and Compaq Notebooks using a combination of commercial and proprietary processing tools and methods for hardware analysis

Resolved technical and software problems for HP and Compaq Notebooks in a timely manner

Identified hardware replacement parts for HP and Compaq Notebooks to prevent future problems

Utilized Oracle Database and Excel to document and track causes and resolutions to hardware problems

Performed software installations and operating systems upgrades in desktops, laptops and workstations, e.g. Windows 2007 & XP.

Identified, analyzed, and resolved operating/hardware system and network infrastructure problems in a timely manner and prevented potential system downtime

Managed/maintained an Active Directory environment in support of the organization’s application hosting platform


Knowledge of a range of computer networking systems, operating systems and languages including Netware, Novell, Unix, Windows 7, Visual Basic, Java, HTML, DHCP, PoP3, PPP, IPX/SPX and ATM. WLAN, LAN/WAN

Knowledge of computing and network hardware and peripheral equipment, such as CISCO routers, switches, firewall, antivirus software, printers

Knowledge of federal copyright laws as they pertain to the use of computer software


Associate at Amazon Fulfillment –RDU5 November 2016 – Current

Perform production duties in aspects of production; adhere to strict safety, quality, and production standards.

North Carolina Central University (NCCU)

Shepard Library Data Entry (Library Database) August 2013 – May 2016

Intel Corporation

Technical Support Technician (Project for EMC2 on server Enterprise O/S updates) Summer 2013

Mid-Atlantic STIHL, Hillsborough, NC

Warehouse Support Specialist November 2010- January 2013

NWN Corporation, Morrisville, NC

Information Technology Technician (Consultant) February 2009 – March 2010

Data Domain, Inc., Raleigh, NC

Customer Service Representative (Contractor) July-August 2008

Measurement Inc., Durham, NC

IT- Technical Support (Contractor) March – May 2008

Network Appliance (Net App) Inc., Durham, NC

Hardware Auditing Analyst (Contractor) November 2007- January 2008

Solectron Corporation (subsidiary of Flextronics) Durham, NC

Hardware Diagnostic Technician April – September 2007

Enterprise Rent-a-Car, Morrisville, NC

Rental Operations Associate March 2005 – March 2007

North Carolina Central University, Durham, NC

IT-Technical Support Analyst, (Intern) August – December 2005

Solectron Corporation (current subsidiary of Flextronics)

Data Entry Supervisor, Receiving Dept. February 2004 – February 2005

Durham Technical Community College, Durham, NC

Students Lab Technician Support March-December 2002


North Carolina Central University, Durham, NC

Bachelors of Science Degree in Business Administration and Management May 2017

Durham Technical Community College, Durham, NC January 2001- December 2005

Associate Degree in Applied Science, Information Systems, Network Administration and Support

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