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Customer Service Sales

Cary, North Carolina, United States
December 01, 2017

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*** ***** **. *** * Cary, NC ***** (H) 919-***-****

Professional Summary

Motivated accomplished individual with solid history of achievement in sales, marketing, leadership, business management and recruiting


Strong Sales and Marketing



Time Management

Hunters Mentality

Strategic Thinker




Cultivated and Built Relationships





Big-Picture Thinking


Consultative in Nature


Administration and Management


Customer and Personal Service

Social Perceptiveness



Communications and Media


Service Orientation


Critical Thinking


Physician Recruiter

Medstaff - Raleigh, NC

Recruited qualified physicians for locum doctor services and permanent positions the US.

Performed initial interviews to determine candidate suitability for placement

Liaison, for maintaining contact with the candidate and the Manager, throughout the hiring process

Obtained referrals from existing candidates, employees, and networking opportunities

Customer Service/ Sales Rep

Convergys - Orlando, FL

Learn to operate new office technologies as they are developed and implemented.

Use computers for various applications, such as database management or word processing.

Confer with customers by telephone or in person to provide information about products or

services, take or enter orders, obtain details of complaints.

Provide customers with professional and knowledgeable support by addressing their

technical issues in a timely manner.

Provide world class customer service, troubleshooting, sales, and technical support

Pharmaceutical Sales Representative

Parmed Pharmaceutical - Jamestown, NY

Contact new and existing customers to discuss their needs, and to explain how these needs

could be met by specific products and services.

Answer customers' questions about products, prices, availability or credit terms.

Quote prices, credit terms, or other bid specifications.

Negotiate prices or terms of sales or service agreement.

Select the correct products or assist customers in making product selections, based on

customer needs, product specifications, and applicable regulations.

Study information about new products so that equipment and supplies can be accurately

depicted and proper recommendations made.

Complete product and development training as required.

Generate high monthly sales, exceeded daily sales objective.

Lead base phone sales, B2B calling, generated and owned base of clientele.

Schedule call back appointments, and maintain persistency.

Sales Representative/Customer Service

Connection - Jamestown, NY

Create, maintain, and enter information into databases.

Complete forms in accordance with company procedures.

Provide services to customers, such as order placement or account information.

Learn to operate new office technologies as they are developed and implemented.

Inbound sales

Cold calling sales

Minimum of 30 outbound calls daily

High-volume/fast paced environment.

Answer telephones and give information to callers, take messages, or transfer calls to

appropriate individuals.

Schedule and confirm appointments for clients, customers, or supervisors.

Manage projects or contribute to committee or team work.

Medical Assistant/Team Leader

Cleveland Clinic Foundation - Cleveland, OH

Record patients medical history, vital statistics, or information such as test results in

medical records.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Interview patients to obtain information and measure their vital signs, weight, and height.

Authorize drug refills and provide prescription information to pharmacies.

Clean and sterilize instruments and dispose of contaminated supplies.

Prepare and administer medications as directed by a physician.

Explain treatment procedures, medications, diets, or physicians' instructions to patients.

Help physicians examine and treat patients, handing them instruments or materials or

performing such tasks as giving injections or removing sutures.

Perform routine laboratory tests and sample analysis.

Contact medical facilities or departments to schedule patients for tests or admission.

Perform general office duties, such as answering telephones, taking dictation or completing insurance forms.

Greet and log in patients arriving at office or clinic.

Inventory and order medical, lab, or office supplies or equipment.

Complete insurance or other claim forms.

Transcribe recorded messages or practitioners' diagnoses or recommendations into

patients' medical records.

Arrange hospital admissions for patients.

Enter data, such as demographic characteristics, history, and extent of disease, diagnostic

procedures, or treatment into computer.

Indentify, compile, abstract, and code patient data, using standard classification systems.

Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by

consulting with doctors or others or by participating in the coding team's regular meetings.

Medical Billing

Medical Coding

Distinguish between homonyms and recognize inconsistencies and mistakes in medical

terms, referring to dictionaries, drug references, and other sources on anatomy, physiology,

and medicine.


Medical Assistant: Medical Assisting/Billing/Coding Aug 2000

Cleveland Institute of Medical and Dental Assistants - Cleveland, OH

Associate of Applied Science Jun 1998

Monroe Community College - Rochester, NY

Volunteer American Red Cross for September 11

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