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Customer Service Human Resources

Miami, Florida, United States
November 30, 2017

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Resume: Janet Lina Alcindor


Administrative Professional

As an Administrative and Human Resources Professional of more than 15 years, I have develop and use many soft skills while working in the highly sensitive Human Resources workspace. I have used my skills as multitasker, Customer Service, and strong organization abilities, coupled with a positive attitude, to successfully carry out the Company’s Procedures, Policies and Guidelines.

This has been borne out by the assignments which I has performed during this period which included, Employee Benefits Administration, communicating with Employees, Executive Management, Vendors and Contractors.


1.Administrative Support to Department Managers

2.Customer Service

3.Telephone Reception

4.Liaising with Suppliers and Vendors

5.Employee Benefits Administration

6.Recruiting and New Hire Onboarding

7.Implementation and maintenance of HR Policies and Procedures

8.Purchasing computer hardware and software

9.Executive Travel

10. Filing and Document Retention

Professional Experience

HEW-DEE CORPORATION – Miramar, Florida, September, 2016 – Present

Administrative Assistant/Receptionist

Answer and direct phone calls to President and other staff members

Provide outstanding customer service to improve customer satisfaction and relationship

Handle and resolve customer complaints and inquiries via email or phone in a timely and accurate manner

Possess a friendly attitude and pleasing personality

Excellent customer service, telephone and coordination skills

Coordinate prompt services to clients to ensure their satisfaction

Ability to maintain up to date data in clients records

Follow up with clients to ensure their request was handle to their satisfaction

Maintain office supplies and equipment

Schedule appointments (ie: Income tax filings, accounting services)

TRADESTATION TECHNOLOGIES Plantation, Florida October 2007-July 2016

Purchasing Agent and IT Administrator - Oct 2013–July 2016

Schedule meetings and appointments

Maintain Vendors contact lists

Negotiate prices with vendors

Responsible for Company’s Software and Hardware orders and purchases and liaising with Suppliers and Vendors on all activities related to the successful delivery;

Maintenance of Software licenses, and all renewal activities;

Maintaining a current Inventory database;

Invoice and purchase reconciliation and request payment for related financial activities;

Book Travel Arrangements, with cost savings to the Company

Administrative support to the IT Department Managers with daily Operations

Worked with Operations Manager for the upkeep of facilities


Human Resources Assistant - Oct 2007–Oct 2013

Maintenance of Employee records and files;

Worked with Managers to prepare staff announcements and press releases;

Co-ordinated new hire activities and the Company’s discount programs;

First point of contact for Human Resource inquiries and complaints;

Monitoring of resolution activities related to matters reported to the department to ensure timely handling and resolution;

Booking Executive travel and related arrangements;

Ensure the adequate levels of stationery are maintained and facilitate purchasing when required.

Customer Service

ADVANTAGE ONE MORTGAGE Plantation, Florida - Mar 2006 – Feb 2007

Human Resources Coordinator/Administrative Assistant

Processing of new hires and maintaining employee records;

Answer and direct phone calls to office staff and account executives

Responsible for all employee records to facilitate payroll activities;

Updating and dissemination of Employee Handbook;

Plan Administrator for employee Benefits plans;

Published staff vacancies in relevant media;

Establishes and maintain filing system for Mortgage Brookers

Order Office supplies

CUSTOMS AIR TRANSPORT Fort Lauderdale, Florida - Feb 2004 – Mar 2006

Receptionist/ Human Resources Coordinator

Managed a multi-line switchboard;

Responsible for general office activities including mail distribution and order office supplies;

Perform all Human Resources functions relating to background checks, fingerprints, driving licenses, drug and alcohol testing;

Documented and processed status reports, vacation and absence requests;

Served as liaison between the insurance companies and medical facilities on matters relating to completeness medical claims and reports;

Performed employment verification activities;

Maintain filing system

Flight scheduling for Pilots and Engineers

Provide Administrative support to General Manager, Chief Pilot and Office Manager


Human Resources Management

Hospitality - Travel & Tourism

Office Administration & Management

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