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Customer Service Executive

Gaithersburg, Maryland, United States
November 30, 2017

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Phone: 240-***-****


A dedicated and focused Administrative Professional who excels in prioritizing, adept at multi-tasking, and capable at achieving project goals. I have experience supporting executives, scheduling meetings, and managing office inventory.


Devlyn Optical, Rockville, Md July 2017-December 2017

Optical Administrator

•Interpretation of prescriptions written by ophthalmologists and optometrists

•Collection of eye measurements including corneal width and thickness

•Helping clients select eyeglass and lens treatments including tints and coatings

•Creating work orders for lab technicians to ensure delivery of the proper lenses

•Adjusting eyeglasses to ensure a proper fit

•Repairing broken frames

•Educating clients on proper eyeglass and contact lens care

•Keeping track of orders, prescriptions, and inventory

DEPARTMENT OF LABOR, Washington, D.C. December 2016- July 2017

Mail Clerk III

•Sort and collate mail.

•Dispose of junk mail.

•Date stamp all incoming mail.

•Sort mail such as returned letters, adjustments, bills, orders, and payments.

•Complete incorrect returned mail.

•Receive outgoing mail and apply correct postage.

•Arrange for pickup of outgoing mail.

•Stamp mail with postage meters.

•Fold letters, circulars, or other documents and insert into envelopes for distribution.

•Weigh mail to determine correct postage.

•Record registered mail.

•Stock copy rooms and printing devices.

•Ensure office is adequately stocked with mail supplies.

•Use fax and scanning machines.

•Check mail for contraband.

DR. GLENN & ASSOCIATES, Wheaton, MD December 2015- July 2017

Optometric Technician

•Obtain and record patient's preliminary case history.

•Maintain records, schedule appointments, perform bookkeeping, correspondence, and filing.

•Prepare patient for vision examination; assists in testing for near and far acuity, depth perception, macula integrity, color perception, and visual field, utilizing ocular testing apparatus.

•Instruct patients in care and use of glasses or contact lenses.

•Work with patients in vision therapy.

•Assist patients in frame selection.

•Maintain inventory of materials and cleans instruments.

•Assist in fabrication of eyeglasses or contact lenses.

MONTGOMERY COLLEGE of ROCKVILLE, Rockville, MD May 2014- November 2015

Financial Budget Assistant

•Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.

•Conserved executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.

•Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.

•Represented the executive by attending meetings in the executive's absence; speaking for the executive.

•Welcomed guests and customers by greeting them, in person or on the telephone; answered or directed inquiries.

•Maintained customer confidence and protects operations by keeping information confidential.

•Completed projects by assigning work to clerical staff and followed up on results.

•Prepared reports by collecting and analyzing information.

•Secured information by completing data base backups.

•Provided historical references by developing and utilizing filing and retrieval systems; recording meeting discussions.

•Maintained office supply inventory by checking stock to determine inventory level; anticipating needed supplies; evaluated new office products; placed and expedited orders for supplies; verified receipt of supplies.

•Ensured operation of equipment by completing preventive maintenance requirements; followed manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintained equipment inventories; evaluated new equipment and techniques.

•Maintained professional and technical knowledge by attending educational workshops; reviewed professional publications; established personal networks; participated in professional societies.

•Contributed to team effort by accomplishing related results as needed.

CVS PHARMACY, Rockville, MD January 2012 - August 2012

Pharmacy Technician

•Received and verified written and/or refilled prescriptions were complete and accurate.

•Established or maintained patient profiles, including lists of medications taken by individual patients.

•Maintained proper storage and security conditions for drugs.

•Cleaned and assisted with maintenance of equipment or work areas; sterilized glassware, according to prescribed methods.

•Operated cash registers to accept payment from customers.

•Ordered, labeled, and counted stock of medications, chemicals, or supplies.

•Received and verified incoming medications and entered inventory data into computer.



Political Science/Criminology, B.S


•Project Management

•Customer service

•Efficient using Microsoft Offices Word, Excel, Access and PowerPoint

•Data entry

•Creating and updating spreadsheets/ledgers


•Organizational skills

•Strategizing to meet goals

Contact this candidate