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Customer Service Medical

San Antonio, Texas, United States
November 30, 2017

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Julia Clark

P.O. Box ******

San Antonio, TX ****4 210-***-****

SKILLS SUMMARY Medical Coding Medical Records Clerk Processing Medical Authorization Customer Service Multi-line phones Online Technical Support Finance Clerk Internet Research Online Travel Agent Problem Solve/Help Desk Receptionist


Amazon, Inc. Sort Center Associate San Antonio, TX - Sep 2015 to Current (Part-Time)

Problem solve, scanner, splitter, logistics, inbound(unloading trucks), moving pallets to their respective shipping location, loading some of the speciality and international trailers, setting up the production floor up for the next day's operation.

Humana, Inc. Clinical Intake Specialist San Antonio, TX - Dec 2011 to Sep 2015 Processed authorization and referral requests from the member's primary care doctor and facilities per the contractual guidelines of a member's plan using ICD-9 and ICD-10 codes.

WIA(Federal Reemployment Pgm) Student/Work Study San Antonio, TX - Feb 2011 to Dec 2011. The program was at Palo Alto College, it consisted of training on how to be a customer service representative, the classes were then followed up by a work study in the Veterans Affair Department. I handled the front reception desk--answered incoming calls and greeted visitors, provided information or transferred calls to correct department as needed. Maintained and updated the filing system. Assisted in coordinating the activities for the Veteran’s Day Ceremony and the reception that followed at the college,

Carlson Wagonlit Travel Travel Agent San Antonio, TX - Jun 2010 to Feb 2011 Processed Government travel reservations for rental cars, flights, hotels, and rails. Providing travel information and customer service daily over the phone and internet. Recorded and maintained information on clients, vendors, and travel packages.

Apple One Staffing Service Customer Service San Antonio, TX - Feb 2010 to Apr 2010 Customer support for Wells Fargo Bank--assisting Wachovia and Wells Fargo customers with their banking needs and inquiries, while Wachovia employees were being cross-trained on Wells Fargo's procedures and policies.

Julia Clark (continued)

Travelocity Travel Agent San Antonio, TX - Dec 2000 to Mar 2009 Handled both corporate and leisure travel arrangements. Provided customer service daily to callers inquiring about setting up travel reservations. Processed business and personal travel reservations, to include bookings, making changes to reservations, and offering travel packages. Sold travel insurance to cover for those unplanned situations.

ADDITIONAL SKILLS & EXPERIENCE (Seasonal and Temporary Assignments)

Jackson Hewitt and H&R Block as Receptionist/Document Processor(seasonal-3 years)

IT Helpdesk for ARRA Funding Program(seasonal -quarterly for 2 years)

ER Admitting/Patient Records-John Cochran VA Hospital -St. Louis, MO. on Army Drill Weekends(monthly-3 years-mainly ER from facility requests, Admin and Supply on Sundays depending on which facility we were drilling at and annual training)

Supply-Medical and Unit(8 years). Finance / Payroll Clerk (12 years). Administration (20 years)

Guard Duty (5 years) Videographer (4 years)Clinic Operations / Customer Service / Medical Records Clerk / Patient Transport --Camp Parks, CA (ADT-7 months)

Flight operations and administration (6 years)

Courier(10 years)

Craft Center Assistant(1 year) Military Thrift Store Pricer (2 facilities on my day off)


August 1998 and August 2000 - Alamo Community College - San Antonio, TX Certificate in HR Generalist

Started Respiratory Therapy classes and Pharmacy Tech classes (lost job-lost funding)

August 1981 - September 2009 - USArmy - Videographer, Finance, Flight Operations, Patient Advocate, Administration/Records Specialist, Combat Medic, PLDC, LMDC.

August 1975 to December 1979 - Central Missouri State University - Warrensburg, MO.

BS - Sociology and BS - Criminal Justice Administration

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