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Customer Service Manager

November 30, 2017

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Mary Tinajero


Employment History:

SVS Group, Inc. Irving, Texas

Account Manager /Office Administration

January 23,2017 – present

Manage client accounts, stay abreast of immediate staffing needs and maintain positive and close communication and great customer service with customers as well as with SVS temporary employees.

Recruiting candidates that submitted resumes through Indeed or Career Builder

Maintained high volume outbound calling for recruiting efforts, reviewed resumes and conduct person to person or phone interviews

Conduct E-verify, reference checks, drug screens and background checks

Collect timesheets for weekly Payroll

Order supplies for office, maintain filing system and organized office for daily operations.

Accurate Personnel Services, Irving, Texas

Account Manager/ Office Administration

June 01, 2015 – January 20,2017

Perform searches and made high volume outbound calls to qualified candidates according to relevant job criteria, using databases, networking, internet recruiting resources including social media.

Create and post job openings on Zip Recruiter, Career Builder, Monster, and Indeed, organize and conduct job fairs.

Interview and screen applicants for job openings, evaluating work history and determining if they possess the skills for clients’ needs, complete new hire paperwork.

Work closely with customers daily to ensure client satisfaction and stay abreast immediate staffing needs.

Perform reference checks, background checks, E-verify and administer in house drug tests

Collect timesheets, entered hours in database (Avionte) used for weekly payroll and made sure it was submitted in a timely manner.

Select Staffing, Carrollton, Texas

Onsite Administrator / Personnel Supervisor

May 28, 2010 - May 02, 2014

As onsite, collect weekly timesheets for all employees, performed daily orientations, intake applications and hired new employees, maintained positive communication with plant manager and supervisors on staffing needs.

As Personnel Supervisor, review and search candidates’ resumes, using data base, internet recruiting, employee referrals to fill open orders.

Interview candidates and evaluate work history to determine if they possessed the skills our clients need.

Completed new hire paperwork, perform reference checks, E-verify, background checks and administer in house drug tests

Worked closely with customers daily to ensure client satisfaction and communication.

Automation Personnel Services, Dallas, Texas

Front Desk/Recruiter

Jun 15, 2006 - Dec 01, 2009

Manage front desk and applicant flow, perform general clerical duties that include answering phones, scanning, faxing, copy machine and data entry

Establish and maintain relationships with clients to stay abreast of staffing for business needs.

Perform searches for qualified candidates per relevant job criteria, using databases, networking, internet recruiting, resources, employee referrals.

Interview applicants to obtain information on work history, training, education, and job skills.

Ensured compliance with all government regulations, background checks and drug screens

Collect timesheets, entered hours in database (E-empact) used for weekly payroll and made sure it was submitted in a timely manner.

Superior Solutions, Dallas, Texas

Warehouse Worker

Jan 01, 2004 - May 26, 2006

Production line

Electronic assembler


Light pick/ order puller

Shipping and receiving

Inventory Control

Family Care Pharmacy, Dallas, Texas

Pharmacy Technician

Apr 15, 1999 - Oct 31, 2003

Money handling

Customer service

Typed up prescription orders and assisted pharmacist

with filling medications

Filing, entering inventory into data base for tracking inventory on weekly basis

In charge of accounts payable and receivable, monthly reports



I-9 processing



Workers Compensation


Customer Service

High volume inbound/outbound calls

Knowledge of multiple database programs E-empact, People Soft(ISearch), Avionte, and TempsPlus

Data entry, Typing 45-50wpm

Able to work in a fast pace environment

Able to perform under pressure

Intermediate MS Word 2016 and MS Excel 2016, Outlook 2016

Bilingual: English/Spanish

Education: Dallas SER, GED 1990

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