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Windows Server Support

Location:
Knox, Indiana, 46534, United States
Posted:
November 30, 2017

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Resume:

Benton Stacy

574-***-****

Knox, Indiana *****

ac3jmt@r.postjobfree.com

http://www.linkedin.com/in/bentonstacy

PROFILE SUMMARY

Certified IT Professional with an outstanding background in Server Administration and Network Support; specialist in implementation, administration, operations, diagnostics, upgrades, and advanced support for a variety of high-profile clients. Self starter, skilled in technical troubleshooting and advanced issue resolution. Instrumental and lead role in numerous upgrade, re-design, and new implementation projects. Recognized for providing excellent customer support and response in challenging environments as well as reducing the time and resources needed for projects by making suggestions and creating solutions to coordinate and streamline acquisition migration cutovers..

CERTIFICATIONS

A+ Certification Network+ Certification MCP Certification

TECHNICAL SKILLS

Hardware:

Xerox 4635, DP135, and DP75 laser printers

StorageTek Silo DASD tape drives and L700 tape library

IBM 3584 tape library

ADIC Scaler 24 and FastStor 22 tape drives

HP StoreEver MSL6480 tape library

IBM magnetic round tape drives

IBM impact printers

HP LPQ1200 high speed line printers

HP LineJet 1000Q high speed line printers

Platforms/Systems:

Windows 2000/XP/Vista/7/10

Windows Server 2000/2003/2008

IBM OS/390 zSeries mainframe

VSE/ESA 2.3 and 2.6 CICS

VM/VSE

VM/ESA

MVS/TSO 2.10

ISPF

SDSF

VSE/POWER

CA-7

VTAM

JCL

JES2

UNIX

SUN SOLARIS

AIX

HP L3000

HP-UX 11.0

SAP R/3 ERP

Software Packages:

Microsoft Office

Veritas Backup Exec and NetBackup

Remedy

DHCP

Active Directory

ArcServe

Track It

Heat

Service Now

PingID

Amazon Workspaces

LogMeIn

TN3270

IBM iSeries Access for Windows

HP Systems Insight Manager

Microsoft Operations Manager (MOM)

Tivoli (TSM)

NetMeeting

VNC

Cisco VPN Client

Solar Winds (Orion)

SCCM

NetIQ Directory and Resource Administration

PROFESSIONAL EXPERIENCE

Atos, Warsaw, IN June 2012 – November 2017

Information Management Specialist

Tier 2 support supporting desktops/laptops for onsite and remote users. Support and maintain data center equipment and functions, shop floor production, lab, warehouse, and distribution computers and thin clients.

Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems

Performs analyzing, diagnosing, installation, and resolution of remote access technologies and associated problems.

Performs analyzing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs.

Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.

Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.

Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.

Responsible for partnering with the business units they support to understand the business impact of support issues.

Responsible for the analysis, design, and implementation of desktop solutions to fulfill business unit requirements.

Responsible for the analysis, design and implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition.

Responsible for project analysis, design, coordination and planning for all technical components of desktop related projects.

Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds and changes within the desktop computing environment.

Demonstrates creativity and initiative in problem solving.

Create and maintain technical documentation of hardware/software additions or changes.

Updates of inventory additions and changes to the inventory database.

Updates and closures of trouble tickets and service requests.

Backup tape management.

Incident Management - Monitor, update, and close incident tickets and service requests meeting SLA agreements.

Monitor and maintain data center environment. Rack/Unrack servers, networking hardware, and other data center equipment.

Troubleshoot issues with computer, RF scanners, networking, and other issues within the laboratory, manufacturing and distribution areas

Key Projects:

Vogue International, LLC Domain to J&J Domain Migration Clearwater, FL September 2017

Create new process documentation for the site for their everyday functions within the J&J domain. Coordinate the migration of user data from the Vogue domain to the J&J domain. Streamline the migration process to reduce the amount of time needed to achieve complete site domain migration ahead of the anticipated time allowed for the cutover. Image laptops and desktops to join to the J&J domain. Migrate users Vogue domain profile data from the Vogue International domain computer to the J&J domain computer, setup the user profile, and train users how to login and access their data and other network resources on the J&J domain. Provide support and assist the local IT site support with the migration to the J&J domain. Provide support and assist the users with accessing their applications and data on both the J&J domain and Vogue International domain using the J&J domain computer.

Vogue International, LLC Domain to J&J Domain Migration Phenix City, AL September 2017

Create new process documentation for the site for their everyday functions within the J&J domain. Coordinate the migration of user data from the Vogue domain to the J&J domain. Streamline the migration process to reduce the amount of time needed to achieve complete site domain migration ahead of the anticipated time allowed for the cutover. Image laptops and desktops to join to the J&J domain. Migrate users Vogue domain profile data from the Vogue International domain computer to the J&J domain computer, setup the user profile, and train users how to login and access their data and other network resources on the J&J domain. Provide support and assist the local IT site support with the migration to the J&J domain. Provide support and assist the users with accessing their applications and data on both the J&J domain and Vogue International domain using the J&J domain computer.

BioMedical Enterprises, Inc Domain to J&J Domain Migration San Antonio, TX May 2016

Recreate process and procedure documentation to simply the process for the users at the site, send the newly designed documentation to the users, and assist users with setting up their computer for Amazon Workspace, getting the user logged into their Amazon Workspace, and migrate their data to their Amazon Workspace reducing the site acquisition cutover migration from 2 weeks to 3 days. Install and setup Amazon workspace client and PingID on user PCs and mobile devices in the BioMedical Enterprises domain. Authenticate user PCs and mobile devices in the BioMedical Enterprises domain to connect to the J&J domain through Ping ID. Setup the Amazon Workspace virtual PC in the J&J domain for the users, walk the users through setting up their Entrust Digital ID for digital signatures, email encyrption, remote access, and other functions that use the Entrust Digital ID certificates, and walk the users through logging into their Amazon Workspace virtual PC environment in the J&J domain using their PC or mobile device in the BioMedical Enterprises domain. Provide support to users for issues and questions post Amazon Workspace rollout for domain migration prepartion.

Synthes Domain to J&J Domain Migration Monument, CO October 2015

Create batch scripts and PowerShell scripts to streamline the Pack & Ship workstations as well as other workstations that use service accounts and migrating 179 computers in 2 weeks instead of 1 month that was anticipated for the migration cutover for those workstations. Provide support and assist the local IT site support with the migration of their Windows XP computers to Windows 7 and migrating the users, workstations, and applications from the Synthes domain to the J&J domain.

Windows 7 Migration Deployment West Chester, PA March 2015

Migrate Windows XP computers to Windows 7. Replace computers as needed to support the Windows 7 OS. Replace out of warranty computers with new model computers. Install software, migrate user profile data to the computers, setup any static network configurations required for the computer, and setup software configurations needed for the computer. Provide support for the users related to the Windows 7 migration.

IT Site Support Bedford, OH March 2014 – April 2014

Provide onsite IT site support. Provide users with PC, application, printer, and network support. Image and setup computers for new hire contractor and employees.

IT Site Support Buffalo Grove, IL July 2012 - September 2012

Onboard CompuCom techs that are supporting the remote sales office to make sure they have the access needed to support the site for all of it's needs. Submit request forms and access requests for user account for

the technicians and to the resources needed for the technicians to support the site. Train the technicians on the different applications and functions in the J&J environment that they'll be supporting, the different support

groups they'll need to work with on other issues, and train the technicians on the backup process and tape rotation process for sending/receiving tapes from offsite storage location.

S&R Resources, Inc, Westville, IN May 2012 – June 2012

IT Consultant (subcontract through Technology Integration Group), May 2012 – June 2012

PC migration project at Westville Correctional Facility.

Coordinate PC moves and placements throughout the facility with the Indiana Office of Technology.

Lead a team of technicians on the work to be performed throughout the migration project.

Backup user profiles, settings, and files from the old computer and restore them on the new computer.

Remove the old computer and install the new computer.

Use migration tool for the Indiana Office of Technology to remove the old computer from the network and move the new computer into the new OU in Active Directory.

Install any extra software that isn’t in the standard package of software from the image.

Setup and install any local and network printers, scanners, label printers, and any other peripheral devices needed.

Troubleshoot and resolve any problems that occur during or after the installation of the new computers.

Verify with the end user that there aren’t any problems after installation of the new computer.

Smartech and Associates, L.P., Lafayette, IN April 2012 – April 2012

IT Technician

Dell OptiPlex 390 motherboard replacement project at Ivy Tech State College.

Remove defective motherboard and install the new motherboard.

Apply the Service Tag and Asset Tag to the BIOS.

Configure BIOS Settings.

Boot the computer and verify there are no problems or POST errors after installation.

Smart Source, Inc., LaPorte, IN March 2012 – March 2012

Technician (subcontract through Saberex), March 2012

Represent Phillips as a P&F Technician (Phillips & Fu-nai Technician) at Hampton Inn.

Check with front desk clerk on the issues with the television sets and which rooms the affected televisions are in.

Record room number, television model number, serial number, and software/firmware version.

Analyze the television sets in the affected rooms and record any additional problems.

S&R Resources, Inc, Westville, IN March 2012 – March 2012

IT Consultant (subcontract through Technology Integration Group), March 2012

Server/client upgrade project at Purdue North Central.

Backup current screens in the software, remove old version of Magic Info Pro software on the server.

Upgrade the Magic Info Pro software on the server to the current version.

Uninstall client software on the client monitors and install current client software on the client monitors.

Restore screens in the Magic Info Pro software on the server.

Verify that the client monitors are working properly with the software on the server.

Reinstall operating system image on client systems still having problems after the upgrade. Install software and codec needed, set date/time settings, and configure static IP network settings on the client. Verify remote access to the client from the server.

Post upgrade training to train end users how to use the new software and the features of the software.

Robert Bosch, LLC, South Bend, IN 2006 – October 2011

Computer Operator 2, April 2007 – October 2011

Computer Operator 2 (contract through Tek Systems), February 2006 – April 2007

Monitor, oversee, and direct production and development SAP systems; support projects to upgrade services, comply with regulations, swap out equipment, and improve security, up time, and serviceability.

Reboot and restart servers; open, route, and track tickets in Remedy and follow up with customers/end users.

Collaborate with technical leaders to determine IT support priorities and technical roadmaps for projects; develop daily work schedules and ongoing project plans.

Monitor backups and general network functions, pull and log tapes for offsite storage, provide Tier 1 technical support and escalations on network operational issues; provide after hours Tier 1 EDI support.

Resolve production issues; perform situation analysis and recommend appropriate courses of action to developers/technicians and management on operations issues.

Analyze ongoing issues to identify potential trends and determine root causes; restore network connectivity.

Create extensive documentation for client network users, ensuring easy informational access.

SAP Printer Management

DHCP Administration

Incident Management - Monitor, update, and close incident tickets and service requests meeting SLA agreements.

Provide after hours support for user issues ranging from account & password resets, network connection issues, hardware/software issues, user permission & roles issues, or other user related issues. Provide support for shop floor production issues ranging from printer issues, PLC related problems, user permissions and roles relating to machine production, and other shop floor production related issues.

Key Accomplishments:

Partnered with help desk team for Ford, Chrysler, and Visteon in reporting EDI-related issues, distributing ticket numbers and outstanding issues to all respective automotive plants.

Synchronized Active Directory to SAP “HR System” (MIIS), unlocking accounts and resetting passwords in Active Directory.

Uploaded/downloaded/transferred files using 3rd party FTP software for Alchemy, maintaining shared troubleshooting Alchemy-related issues.

Prep servers to be returned to leasing company; inventory hardware, wipe hard drives, add/remove hardware, and create check lists and data destruction forms.

Create, modify, & remove scopes and super scopes in DHCP. Define network settings, IP address range, exclusions, and reservations in the scope. Add and edit predefined options within the scope to add strings for wireless devices, VOIP functionality of IP phones, and other hardware devices.

Setup/Modify/Remove printers in SAP across production, development, and quality environments for several divisions.

Troubleshoot and resolve printing issues within SAP for several divisions within the production, development, and quality environments.

Trinity Information Services, South Bend, IN 2005 – 2006

Computer Operator

Performed duties such as Network Monitoring, Ticket Management, Trouble Management, Customer Management, Planned Maintenance, Project Management, and Documentation Management.

Monitored project teams evaluating networks and equipment, analyzing ongoing issues for trend identification, recommending upgrades, redesigns, and new equipment.

Coordinated and facilitated cross-functional issue resolution work sessions emphasizing issue identification, assignment, global correction and root-cause eradication.

Key Projects:

Shut down HL7 lines and rebooted Medical Manager system from the console system on an IBM RS/6000 midrange system as part of a weekly maintenance procedure and bring the HL7 lines back up.

Load and inventory next-day backups for all systems, data, and applications using Veritas Backup Exec.

1ST Source Bank, South Bend, IN 2001 – 2004

Computer Operator 2

Oversaw the ongoing maintenance and improvement processes for entire local network and related services on the OS/390 mainframe in VSE and MVS environments.

Supported a variety of hardware and software applications, ensuring applications maintain corporate policy and procedural compliance.

Perform inventory management functions for all hardware and peripheral equipment.

Manage technical team in inventory management activities, allocating project assignments and monitoring performance within each functional area.

Key Functions:

Process file transfers using a DOS-based PC to send and receive files from the Federal Reserve, Master Money, American Express, NYCE, and Personix.

Troubleshot ATMs from a remote location using VTAM commands; utilized Compaq Insight Manager to monitor ATM connections to link converters.

CONTRACT EXPERIENCE

WALMART via KFORCE, INC., Rensselaer, IN 2005

Server Installation Technician

SAP server upgrade and replacement.

CITI CARDS via KFORCE, INC., South Bend, IN 2005

Installation Technician

Dell computer replacement, setup, configuration, and network installation.

TRINITY INFORMATION SERVICES via SIERRA ITS, South Bend, IN 2005

Computer Operator

System monitoring, backup creation, and server administration.

IU CREDIT UNION via FIRST LINE SOLUTIONS, Kokomo, South Bend, and Gary, IN 2005

Field Technician

Dell SX270 motherboard replacement.

ISA / NATIONAL CITY BANK via SMART SOURCE, INC., various locations, IN 2004

PC Technician

PC deployment – IBM to Dell conversion.

STERLING HOUSE OF VALPARAISO via SMART SOURCE, INC., Valparaiso, IN 2004

PC Technician

Windows XP PC installation and configuration.

EDUCATION

AS, Computer Information Systems, Computer Programming/Systems Analysis concentration, Ivy Tech State College, Valparaiso, IN

Technical Certificate, Computer Information Systems, PC Support & Administration, Ivy Tech State College, Valparaiso, IN

PROFESSIONAL DEVELOPMENT

Atos – Senior PM

Atos – Project Manager

Atos – Project Lead

Atos – Program Manager

Control of Documents

ISO-9001 Refresher

Conflicts of Interest

Customer Service -Remedy Resolution

Fire Extinguisher Training

International Technology Infrastructure Library (ITIL) Problem

ITIL Change

ITIL Incident

ITIL Foundations

Product Liability

Code of Business Conduct

Shared Values and Responsibilities

Dangers of a Corporate Cover-Up

Data Protection

Information Security

SMT Service Management Tool suite

SMT Web-based Training for Change Management

Webinars & Virtual Conferences

Windows Server R2 Overview

Windows Server R2 Management

Windows Server R2 Configuration & Implementation

Share Point 2010

Microsoft Virtual Career Conference – Webinars

VMWare ESXi Server 4.1 and 5

VMWare vSphere 5

VMWare View

VMWare vCenter Server

VMWare DRS

VMWare HA

VMWare vMotion

VMWare World 2011 Snapshot seminar

Microsoft Hyper-V

Power Shell

Microsoft TechNet IT Training Camp: Being What’s Next In IT

Yammer for Business Users: Using Yammer

Skype for Business: Sharing, Collaboration, and Video Calls

Skype for Business: Calls, IMs, and Meeting features

Skype for Business: New Features, Profile, and Contacts

Introduction to Windows 10

Microsoft Windows 10 End User: Signing In and First View

First Encounters with Windows 10

Microsoft Windows 10 End User: Customizing Windows 10

Microsoft Windows 10 End User: New Features

Microsoft Windows 10 End User: Hardware, Software, and Security Settings

Microsoft Azure: Configuring Azure Active Directory

vSphere 6.0: VM Tools and Hardware

Microsoft System Center 2012 R2 – Monitor and Operate: SLAs Widgets & Dashboards

Microsoft System Center 2012 R2 – Monitor and Operate: Compliance

Microsoft System Center 2012 R2 – Monitor and Operate: Backup

and Recovery

Microsoft System Center 2012 R2 – Monitor and Operate: Problem Management

Microsoft System Center 2012 R2 – Monitor and Operate: Service Management

Microsoft System Center 2012 R2 – Monitor and Operate: Monitoring Cloud

Services

Microsoft System Center 2012 R2 – Monitor and Operate: Deploying Cloud

Services

Microsoft System Center 2012 R2 – Monitor and Operate: Private Cloud Overview

VMware vSphere 5 - Datacenter Design VMs, Management, and Implementation

VMware vSphere 5 – Datacenter Design: vSphere Network and Storage Design

VMware vSphere 5 – Datacenter Design: Creating vSphere Conceptual and

Logical Designs

VMware vSphere 5 – Datacenter Design: Introducing vSphere Design Fundamentals

VMware Workstation 7: Managing Virtual Machines

VMware Workstation 7: Getting started with Virtual Machines

VMware Desktop Overview

Virtualization with VMware: An Overview

Microsoft Windows Server 2012 – Configuring Advanced Services: NLB & Clustering

Microsoft Windows Server 2012 – Administering: Policies and Templates

Microsoft Windows Server 2012 – Administering: BitLocker, EFS, and Auditing

Microsoft Windows Server 2012 – Administering: DFS and FSRM

Microsoft Windows Server 2012 – Administering: WSUS

Microsoft Windows Server 2012 – Administering: WDS and Monitoring

Microsoft Windows Server 2012 - Installing and Configuring: Group Policies

Microsoft Windows Server 2012 - Installing and Configuring: AD Accounts & Groups

Microsoft Windows Server 2012 - Installing and Configuring: DNS Configuration

Microsoft Windows Server 2012 - Installing and Configuring: DHCP Configuration

Microsoft Windows Server 2012 - Installing and Configuring: Virtualization

Microsoft Windows Server 2012 - Installing and Configuring: Storage and Printing

Microsoft Windows Server 2012 - Installing and Configuring: Shares & Permissions



Contact this candidate