Resume

Sign in

Manager Customer Service

Location:
United States
Posted:
November 30, 2017

Contact this candidate

John J. McCracken

**** **** ****** *., *********, FL 34207

941-***-****

SUMMARY:

Dynamic… Versatile… Skilled

Professional with over 20 years of experience in procurement, logistics, and program

management in a manufacturing environment.

STRENGTHS

® Demonstrated ability to develop highly cost effective management strategies

® Proven track record of consistently generating profitable results

® Decisive, innovative problem solving techniques and thorough follow up

® Strong ability to analyze, develop and institute needed procedures and policies

® Well versed in the development of viable, thoroughly researched business plans

® Outstanding interpersonal and negotiation skills combine to form lasting and

supportive customer/vendor/management relations

AREAS OF EXPERTISE:

Strategic Planning Failure Mode Analysis

Program Management Organizational Development

Procurement within the Global Marketplace Logistics/Operations Management

Training Manufacturing Process Development

SPECIAL PROJECTS/ASSIGNMENTS:

Directly responsible for the implementation of strategic alliances with Asian based electronic contract manufacturers; redirecting less profitable accounts abroad, maintaining the highest quality standards while dramatically increasing overall profitability.

Set up global manufacturing scheme providing constant flow of components and finished goods between Florida based production facility and captive assembly houses located throughout the world.

Traveled abroad to champion special team building sessions with Chinese suppliers. Demonstrated how unification of effort would increase their productivity and profitability. This resulted in the elimination of difficulties with our Asian supply base and a marked increase in the quality of finished goods received into the USA.

Divisional Liaison between employer and federal/state/municipal regulatory agencies on all environmental issues.

Versed in media relations and the issue of press releases regarding corporate environmental policy.

IMPORT/EXPORT ASSIGNMENTS:

Responsible for Importing/Exporting of all freight, including clearance abnormalities.

Direct involvement in the initiation and maintenance of Letters of Credit.

Investigations of international routing resulted in reduction of transit times from 14-day average shipment lead-time to 4 days.

FUNCTIONAL SKILLS:

Extensive experience in negotiations with suppliers and customers.

Knowledge of manufacturing/production control techniques including MRP, capacity planning and shop floor control.

Broad knowledge of computer operating systems and software packages.

PROFESSIONAL HISTORY

BUSINESS DEVELOPMENT

ASKINS & MILLER ORTHOPAEDIC, P. A. 2016-Present

Responsible for generating new clientele through promotional efforts, increasing community awareness of our physicians, and our outpatient surgical center. Increased new patient volume by 20%.

INVESTIGATOR

SHAPIRO, GOLDMAN BABBONI, FERNANDEZ & WALSH, P. A. 2011-2016

Served as Intake Investigator for this prestigious Personal Injury law firm. Involvement included screening of potential clients, setting interview appointments, photography of injuries sites and accident scenes. Worked with insurance companies and police agencies to ensure accurate information was provided to build a strong case on behalf of our clients. Answered directly to senior partners.

CONCIERGE

L’AMBIANCE, PROMENADE AT LONGBOAT KEY 2006-2011

Employment unrelated to career path due to downturn in local CEM industry. Utilized Customer Service skills as Concierge for two Luxury Condominiums.

PROCUREMENT MANAGER

CREONIX, LTD. 2006

Assisted in bringing this small CM to the next level of professionalism. Introduced new policies and procedures, which allowed it to grow from $6.98 million to $9.3 million annual sales in 4 months. Introduced new avenues of procurement with an eye on Total Cost and Positive PPV. Established relationships with global manufacturing resources to supplement the company’s anticipated upswing in manufacturing.

PROGRAM COORDINATOR

WPI-SARASOTA DIVISION 2003-2004

As a key member of WPI’s sales team, I owned responsibility for dealings with several of our “A” commercial and defense industry accounts. Duties involved all aspects of program management including, but not limited to project budgeting, engineering support, conceptualizing the client’s long term goals and short-term requirements, modifying my employer’s procurement and production schedules to support those changing needs. This support combined with an aggressive quoting policy and the demonstration of a “Can Do” attitude resulted in the development of these accounts into major profit sources.

DIRECTOR, PROGRAM MANAGER 2001-2003

IAED, INC.

Responsible for the development and maintenance of a supply base consisting of Asian manufacturers of high quality active, passive and interconnect components to support the efforts of a global alliance of independent electronic distributors. Activities included investigation, evaluation and formalizing business relationships necessary to make the alliance successful. Served as program manager for all alliance quotes.

PURCHASING AGENT 1999-2001

TELTRONICS, INCORPORATED, FLORIDA

Accepted position to champion Teltronics’ purchasing effort for recently acquired 20/20 Digital telephone switch. Responsible for the procurement of all custom electronic sub assemblies, cabling systems, hardware and board level components to support the manufacture of state of the art telephone switching systems.

MATERIALS MANAGER 1997-1999

PROTEK ELECTRONICS INCORPORATED, FLORIDA

Brought a high level of integrity to Protek’s Materials group. Reestablished positive, mutually profitable, relationships with local suppliers and negotiated attractive finance and shipment terms. Broadened company’s supply base to include international subcontractors and increased our profitability from single digit to 30+% margins. Initiated investigations that led to the transition from in-house manufacture to outsourcing of all cable/harness assemblies. This evaluation resulted in increased profit due to cost reduction as well as a review and subsequent closure of a non-profitable operating division.

MATERIALS MANAGER 1981-1997

AMP INCORPORATED, And Wholly Owned Subsidiary CONNECTWARE, FLORIDA

Responsible for the development of a solid, no-nonsense supply base to support OEM production of PCMCIA cards in-house as well as at contract assembly houses, domestically and internationally. Served as subsidiary representative in the creation of an aggressive environmental policy to satisfy requirements of the organization. Responsible for all training of technical, administrative and manufacturing subordinates.

PROFESSIONAL TRAINING/ASSOCIATION:

PRIMOS System Administrator, Rev. 21 - PRIME Computer, Inc.

National PRIME Users Group (NPUG)

Novell LAN Administrator – AMP Education Program

IATA – International Transportation by Aircraft – Dangerous Goods Council Certification

CFR49 – Hazardous Material Training Course – Federal Certification

MRP, MRP1 – AMP Education Program

HAZMAT, Train the Trainer – AMP Education Program

Creativity for Engineers – AMP Education Program

Assertiveness in the Workplace – Manatee Community College



Contact this candidate