Resume

Sign in

Manager Customer

Location:
Raleigh, North Carolina, United States
Posted:
November 30, 2017

Contact this candidate

IBINABO BLESSING OSOH

**** ********** *****, *******, ** 27610

Cell 919-***-**** ac3jm6@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

An accomplished and dynamic banking and finance professional with several years of experience and specialization in retail and corporate banking business. Recognized by senior management and peers as a capable and confident individual who relates well with management and associates. Responsible for training and participating in sales effort of financial center with predominate emphasis on lending, deposit acquisition, and account reconciliation. Good communication skills and strong team player. Ability to multi-task successfully completes projects within time constraints.

PROFESSIONAL EXPERIENCE

HERITAGE BANK PLC

Experience Center Manager 12/2016 –07/2017

(Rumuola Experience Center & Stadium Road Experience Center)

Managing the entire branch which comprises of the operation team and the marketing team total of 16 staff. Controlling the running cost of the branch like the daily, weekly and monthly expenses of the branch. Increasing the deposit base of the branch by apportioning deposit expectation to each market facing staff.

Assistant Manager 07/2014 – 12/2016

(South South Regional Team lead, Customer Experience & Analytics)

Providing leadership and direction to all aspects of customer experience and analytics in the South-South region of Heritage bank. Managing banking relationships of high net-worth business and individual Accounts. Building Strong Relationships to enhance bank’s value and improve customer experiences with bank’s products and services. Other key function includes:

Leading and directing the Monthly Service Quality Review (SQR) sessions of the South South Region where overall services issues are reviewed and solutions recommended

Exercise professional diplomacy and demeanor in dealing with challenging customers thereby achieving customer satisfaction and maintained customer loyalty.

Prepare and submit weekly and monthly service review reports to Head Office to enable management make key decisions regarding customer experience.

BANK OF AMERICA

Personal Banker 07/2009 – 6/2014

Exercised professional diplomacy and demeanor in dealing with challenging customers; achieved customer satisfaction and maintained company loyalty.

Address accounts problems, overcame communication and cultural barriers, advised customers of best account to meet their needs. Followed up to ensure satisfactory resolutions.

Maintained composure, worked efficiently in a fast paced environment while multi-tasking using computer applications to troubleshoot and obtain problem solving information.

Consistently met and exceeded targets and quality levels. Recognized by management for providing exemplary service to customers, received certificate; commendation letters; monetary awards, team incentives and recognition awards.

Processing loan applications, lines of credit and mortgages for customers.

Managing the branch when branch manager is not available or attending external meetings.

BANK OF AMERICA

Sales and Service Specialist 01/2008 – 06/2009

Opened and closed accounts, and Processed Customer requests.

Responded to Customer enquiries and provided necessary solutions.

Processed signature cards, validated accounts requirement for regional office.

Led the Lobby and provided product information to customers.

Worked as interface between tellers and personal bankers.

Worked as Merchant teller and supported teller line.

Opening and managing of Individual Retirement Accounts (IRA), 401K Accounts Rollover, Pension Fund Accounts opening and investment. Money Market Account opening.

Review of Individual retirement needs and recommendation of portfolio management accounts.

Liaise with Meryl Lynch Investment Senior Managers and Portfolio Fund Managers to recommend appropriate fund accounts for customers based on income, years of service and risk analysis of customer needs.

Review real estate and financial markets to analyze trends and forecasts.

Perform risk analysis and assist in reviewing investment opportunities for customers and clients.

Adhere to Bank’s compliance and statutory regulations in offering investment opportunities to customers.

Meet sales and customer delight goals by proactively building relationships with customers. Reviews customer accounts and ensure their complaints are addressed.

Processing loan applications, lines of credit and mortgages for customers.

BANK OF AMERICA

Professional Teller 05/2007 – 01/2008

Processed check payment and receipts for customers.

Processed cash receipts and payments for customers.

Introduced new customers, products and made teller referrals

Issued Cashier’s checks, Money Orders, Traveler’s Checks and Monetary instruments.

CHEVY CHASE BANK (NOW CAPITAL ONE BANK)

Customer Service Representative 12/2006 – 05/2007

Processed check payment and receipts for customers.

Processed of cash payment and deposits for customers.

Introduced new customers, products and teller referral

Issued Cashier’s checks, Money Orders, and other monetary instruments

BE OUR GUEST LTD

Residential Counselor 01/2005- 01/2007

Provided medication and care for group home residents. Prepared daily reports of activities and relating any updates or changes to appropriate authorities.

TRANS INT’L BANK NIG PLC,

Customer Relation Officer, Cashier & Assistant Marketing Manager 12/2001- 06/2004

Opened new customer accounts and assisted in business development for the bank.

Processed check payment and receipts, as well as cash transactions for bank customers

Introduced new customers and provided products information as required.

Issued managers checks, bank drafts, and wire transfers for customers.

Attended to customer enquiries, complaints and provided necessary solutions

Issued checkbooks to new and existing customers and search reports on clients.

Accomplishments

Surpassed targeted customer deposit projection within 18 months of service

Recommended for promotion within 18 months for superior service

KWARA INVESTMENT & PROPERTY DEV CO LTD, NIGERIA

Accountant 09/2000-08/2001

Cashier and banking responsibility

Responsible for monthly payment vouchers

EDUCATION

UNIVERSITY OF PHOENIX, 08/2017- DATE

MBA IN MARKETING PROGRAM

UNIVERSITY OF BALTIMORE, MARYLAND 08/2012 – 5/2013

(Robert G Merrick School of Business)

Graduate Certificate in Business Fundamentals

BALTIMORE CITY COMMUNITY COLLEGE 12/2009 -06/2010

Certificate Course.

AFOL BUSINESS COMPUTERS, NIGERIA

Certificate in Computer- MS Word/Excel, 09/2001-12/2001

RIVERS STATE UNIVERSITY OF SCIENCE & TECHNOLOGY, Nigeria

Bachelor of Science in Accounting, with Honors, 06/1996-06/2000

CERTIFICATION

Notary Public.



Contact this candidate