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Customer Service Microsoft Office

Houston, Texas, 77034, United States
November 30, 2017

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Courtney L. Parker

*** ***** **.

Houston, TX ***34

832-***-**** Home

281-***-**** Cell


Accomplished, achievement-driven and results oriented, interested in working in a growing company in the field of customer service, sales, technical and/or management.


New Caney High School, New Caney, Texas General Studies, Diploma 2000

Kingwood College, Kingwood, Texas Business, General Studies 2014

Champions School of Real Estate, Houston, Texas Real Estate 2006

Technological Expertise:

Networking, home system upgrades and modifications (DirecTV), CPU Upgrades, Repairs (various operating systems), BIOS updates, CDMA technology, JAVA software, Quicken Financial, Microsoft Office; Excel; PowerPoint and Word. Have done technical support for Verizon Wireless for their text messaging and wireless internet; as well as for Compaq dealing with every aspect of the computer and all of its components.


DirecTV/ MultiBand, Houston TX Technician, November 2013 to January 2015

●Upgrades to outdated systems by modifying and reconstructing the system layout.

●Home modifications to input DirecTV systems from the ground up.

●Service to systems that are having technical issues. Having to pinpoint where in the system the issue is occurring and correct it.

●Keeping service calls to a minimum by bring all installations up to code.

●Maintaining excellent customer satisfaction.

Planet Ford, Humble TX Internet Sales, August 2012 to October 2013

●Take Internet Leads and produce appointments

●Customer service both via telephone and in dealership

●Convert appointments to sales and generate income for the dealership

Holiday Inn, Humble TX Night Audit, June 2010 to July 2011

● Make service recovery gestures to ensure total guest satisfaction.

● Utilized improved technology for administrative support and conveyed executive strength.

● Demonstrated an accurate and competent performance with balancing budget.

Dillard’s, Humble, TX Customer Service Representative, February 2006 to December 2006

● Cost-effectively maintained and procured inventory.

● Coordinated store inventory counts with documentation.

● Consistently met or exceeded SPH goals.

Lady Footlocker, Humble, TX Assistant Store Manager, January 2005 to January 2006

● In charge of accounts payable, accounts receivable, invoicing, vendor discounting, expense accounting, bank deposits, and account management.

● Completed comprehensive leadership and management program.

● Managed detailed paperwork in support of daily operations.

Special Skills:

“I am a friendly, loyal and clearly dedicated individual who has the ambition to succeed in any given environment. Although I have extensive experience in computers, sales, customer service, technical aspects and management, I love to learn and am always up to a challenge whatever the situation. I get along well with others, while also working on my own. I am seeking a position where I can develop and excel while giving my best to an employer.”

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