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Manager Project Management

Location:
Mexico City, CDMX, Mexico
Posted:
November 30, 2017

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Humberto Colin Guerrero

ac3jl8@r.postjobfree.com

+(***)555*******

QUALIFICATIONS:

25+ years of experience on the IT field.

15+ years in IT Talent Attraction and Staff Augmentation.

** ***** ** ***erience on Data Center Operations with Strong Systems application knowledge,

6+ years of Project Management experience and PMP training.

Worked for Top 100 Fortune accounts.

ITIL certified.

Successfully lead teams of over 30 members.

Great communication skills and people oriented.

PROFESSIONAL EXPERIENCE:

NA-AT Technologies Mexico City, Mexico

04/17 – 09/17

IT Staffing Operations Director

Responsible for the strategy, margin and growth of the staffing business as well as source for our projects and internal staff.

Responsible for the Employer Branding of the company: promote ourselves with our candidate to get a broad base and recognized trademark.

Initiatives and options for employee rotation among projects.

Help Account Managers outline requirements.

Developed Business Support team and processes.

Solutions Design.

Customer relations.

Development of sourcing strategies and relations with Universities and Higher Education Institutions.

Project Management for Service Contracts.

VisionIT Puebla, Mexico

05/10 – 03/17

Talent Management Director

Responsible for opening the Mexico branch office. In charge of recruiting operations for USA and Mexico clients within the IT Industry.

Built Mexico IT labor market references for proposals.

Achieve hirings in both countries, increased business month by month.

Help Account Managers understand requirements.

Developed Business Support team and processes.

Solutions Design.

Customer relations.

Project Management for Service Contracts.

Financial Operation: Pricing, Invoicing, Expense control.

PS Informatica Mexico City, Mexico

04/09 – 05/10

Operation Consultant

Responsible for the company’s field personnel coordination in the different projects: installations, helps desk, technical support.

Accountable for the customer relationship, billing, recruiting and proposals review. The company is dedicated to the outsourcing of technical resources, professional services and technical support to the IT Industry.

IBM de Mexico Mexico City, Mexico

10/91 – 01/09

06/08 – 01/09

Infrastructure & Resource Manager

Responsible of the Office and Data Center infrastructure managed by IBM; vendor management, service delivery and management for SLAs of the different accounts within outsourcing organization.

Achievements: Overachievement of cost reduction target of $3.4 Musd in $1.1 Musd; Projects installation in time, optimization of space and energy.

07/06 – 05/08

Professional Development Manager

oResponsible for the training & education in the Infrastructure Support Services area, as well as the planning and supervision of resources certification, accreditation & technical training of the field force. In charge of the scouting, selection and welcome training; implementation of HR polices.

oDeveloped a vendor conversion plan and leading an organizational change with focus on climate and integration.

06/04 – 06/06

Multivendor Services Manager

oIn charge of the Project Managers of the Delivery Projects.

oResponsible for Customer Satisfaction of key accounts of the area, contracts with service level agreements for their IT multivendor infrastructure.

oKey Accounts: Liverpool, Chedraui, Soriana, Office Depot, Costco, JP Morgan, Home Depot, Sears, Restaurantes California.

oDeveloped a training and certification plan for the PMs.

01/03 – 05/04

Professional Development Manager

oResponsible for the resources assignment and productivity in the Information Technology Services within Global Services; assure the implementation of HR policies. Quality Assurer for proposals.

01/00 – 12/02

Field Services Manager

oResponsible for customer service in the country for UNIX, Windows, AS/400 servers (customer relation, escalation, product support, maintenance plans, parts logistics, call center), managing key customer accounts:

oNestlé, Costco, ITESM, Autobuses Estrella Blanca, ADO, Bancomer, Telcel, Telmex, Bacardi, Gillette, Sabritas, Grupo Modelo, Banjercito, DirectTV, Televisa, Elektra, Unilever, Gigante, Sanborns, Liverpool

1997 – 2007

Systems Assurance Coordinator

oResponsible for equipment, instillation, upgrade and replacement in complex environments; in charge of the readiness to serve new product lines and platforms, and the End of the Service of them. Also developed the Y2K contingency plan for the area.

1996

Field Service Coordinator

oIn charge of the resource workload and distribution within Mexico City, account management of key customers.

1995

Proposal Team Leader

oResponsible for proposals for multivendor systems and providers, to make IBM a SPOC for all IT Service’s Customers.

1991 – 1994

Systems Service Representative

oWorked as a customer engineer, in charge of the customer reliability and availability of their mainframe system, as well as the communication with the IT management in the following accounts:

oIMSS, US Embassy, FONACOT, CITIBANK, AEROMEXICO, BITAL, PROSA, Sección Amarilla, Procter & Gamble, XEROX

EDUCATION:

ITESM Mexico City, Mexico

MBA, Marketing 1992-1995

Universidad Anáhuac del Sur

Mechanical & Electronics Engineering, Minor in Electronic Systems 1986-1991

English: Fluid (IELTS 6.5)

Canadian Permanent Resident

Valid American VISA

TRAINING:

Communication Techniques

Influencing Skills

Leadership Readiness

Leadership Development Center

New Manager in Blue

Finance

Consulting Fundamentals

Sales Techniques

Quality Assurance in Proposals

Project Management (Tier 1)

ITIL Fundamentals Certification

Systems Integration

Effective Presentation Techniques

Installation Planning

Contingency Planning

Mainframe Systems

Fiber Optic

Installation Planning Representative Seminar



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