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Customer Service Administrative Assistant

Location:
Jacksonville, Florida, United States
Posted:
November 30, 2017

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SONYA LEDFORD

***** ******* *** **., ************, FL. 32218 / (904) ***-**** / ac3jkq@r.postjobfree.com

PROFESSIONAL EXPERIENCE

LANDON HOMES, Jacksonville, FL

Purchasing Coordinator, May 2017 – October 2017

Review Buyer/Spec home budgets for accurate base and option costs.

Create/Issue purchase orders for budget processing.

Create/Issue variance purchase orders as requested by Builders in the field within 24 hours of request.

Provide weekly reporting for Variances, Back Charges and Fill Dirt.

Review Vendor invoices for cost differences. Research issues and provide resolution.

Perform monthly purchase order system clean-up.

HAMBURG SUD, Jacksonville, FL

Export Customer Service, May 2015 – May 2017

Assist Customers with Export booking requests, changes and updates.

Coordinate loading appointments with Intermodal and Customers.

Review / in-put hazardous cargo into bookings.

Run Hazardous reports daily to confirm all HAZ cargo is approved for loading onto the vessel.

Assigned as primary booking representative for the largest Customer on our Venezuela service. Manage all booking requests, changes, etc. within a 2 hour time-frame.

Assigned as primary booking representative for NESTLE with final destinations to South America / Caribbean / Central America.

Assist with INTTRA / GT Nexus / Web based bookings and changes.

Responsible for providing necessary documentation (ex: IMO’s, LOI’s, etc.) to Load Centering, Intermodal and Equipment teams.

APR ENERY, Jacksonville, FL

Procurement Coordinator, May 2011 – March 2015

Global sourcing and procurement of all equipment (Gas Turbines, Diesel Generators, etc.) needed for installation, operation and demobilization of global sites.

Request quotes from preferred and potential vendors, foreign and domestic. Worked with vendors in Dubai, China, Indonesia, Singapore, West and South Africa, Europe, South America and Australia.

Negotiate best pricing and lead times, then issue purchase orders when written and/or verbal agreements have been reached.

Submit documentation to our Master Data management team for new vendor set-up and new item set-up.

Managed two largest vendor accounts. Monitored delivery lead times, invoicing, payment timeliness to vendor.

Manage “Promised Delivery Dates” on purchase orders that had not been received.

Coordinate shipments between vendor and the Logistics department. Request and submit documentation for logistics coordinators to arrange shipment with freight forwarders.

Familiar with HS and UNSPSC codes.

Baker Distributing, Jacksonville, FL

Pricing Coordinator, June 2010 – April 2011

Maintain/change vendor pricing for 250+ locations coast to coast.

Contact vendors for current and future pricing.

Research AP to PO issues and make any necessary corrections.

Request credits from vendors if PO was paid incorrectly.

Add/delete items to database submitted by the field or purchasing department.

Perform pricing comparisons from previous to current pricing.

Erickson Energy, Jacksonville, FL

Administrative Assistant, March 2009 – June 2010

Submit permit applications to Duval and the surrounding counties.

Schedule required inspections for individual projects.

Generate invoices in QuickBooks for project phases and completions.

Update receivables in QuickBooks.

Generate new accounts and maintain accounts in QuickBooks.

Complete Bid requests and reference requests.

Generate proposals and perspective projects in a timely manner.

Generate change order requests.

Assist with estimating for current and potential projects.

Maintain daily job schedule for priority.

Schedule all service call, in-person estimates and change order requests.

Maintain company owner’s calendar and schedule.

Morrison Homes/Taylor Morrison, Jacksonville, FL

Purchasing Analyst II, January 2007 – July 2008

Submit bid requests to various vendors for cost analysis.

Set new vendors database material/labor list in system.

Generate all purchase orders and variances for each job in the communities (single and multi-family town homes).

Generate budgets for new sales and sold Spec homes.

Maintain trade/material pricing in two operating systems. (A/S 400 and SAP)

Review blue prints for changes and estimating costs.

Perform monthly job scrubs due to vendor/price changes.

Review files for change orders and generate/delete any necessary changes.

Submit all new vendor paperwork to Accounting for implementation into systems.

Gather and submit all New Vendor paperwork to Accounting for set-up into the system.

Among my daily and weekly responsibilities, I also assisted with implementation of a new system (NewStar).

Review all purchase orders that are submitted by subcontractors/vendors.

Coppenbarger Homes/Standard Pacific Homes, Jacksonville, FL

Estimating / Purchasing Analyst, April 2003 – December 2006

Generate purchase and works orders for sold/spec homes.

Review and generate variance requests from Superintendents.

Respond to Superintendent/Subcontractor requests via email and/or voicemail.

Submit bid requests for trades.

Review weekly invoices from Subcontractors (price changes, sub change, etc.)

Process changes from option/change orders.

Update pricing and add/delete items in Master database.

Add new Subcontractors/Vendors to BuildSoft.

Research issues with color/plan review packets.

Assist co-workers with questions, issues, etc. (Conflict Resolution)

Trainer of new employees in Purchasing/Estimating department.

Review files from other employees within our department for quality assurance and accuracy.

Increased file production from 4 months to 2-3 weeks. Worked closely with Manager for organizing and stream lining new processes.

EDUCATION

High School Graduate Class of 1995 First Coast High School

SOFTWARE EXPERIENCE

Windows 2000, XP and 2013. MS Office, PS Client, BuildSoft, JD Edwards, A/S 400, QuickBooks, Compass



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