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Customer Service Manager

Location:
Fort Lauderdale, Florida, 33312, United States
Posted:
November 30, 2017

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Resume:

MONIQUE J. ORELLANA

ac3jkc@r.postjobfree.com

**** ** *** ** *** 4, Fort Lauderdale FL, 33312

954-***-****

OBJECTIVE:

To secure an administrative position with a forward thinking company that will enable me to use my current skills but will also provide challenges that will lead to career growth and advancement.

EXPERIENCE:

RECEPTIONIST - CBRE - Johnson Controls/Tyco Integrated Security - Boca Raton, FL

Providing administrative support to the Assistant Facilities Manager. 07/2016 - Present

Receiving and directing incoming calls to appropriate personnel.

Order office supplies and other common use items for the location, such as café supplies, equipment toner, printer paper, freight and shipping supplies etc.

Following security procedures, recording guests, suppliers, visitors, and arranging escorts as needed.

Maintaining a neat appearance reception area, conference rooms, cafe and other common areas.

General clerical duties associated with distributing office faxes, packages and mail as required.

Scheduling and preparing meeting and conference rooms.

EXECUTIVE ASSISTANT - Choice Medical Centers - Boca Raton, FL 12/2015 - 07/2016

Provide Administrative Support to the Director of Marketing.

Coordinate meetings and maintain Director’s calendar.

Serve as liaison between Director and potential clients in order to plan meetings, lunches and site visits.

Maintain and update internal account database and spreadsheets.

Serve as Meeting Planner to coordinate marketing events to solicit clients.

Cold call potential clients by phone and office visits.

FRONT DESK AGENT - Bahia Mar - Doubletree by Hilton - Ft Lauderdale, FL 07/2014 - 01/2015

Greet each guest with a smile while anticipating their needs with a genuine desire to meet and exceed them.

Responsible for checking guests in and out of the hotel in an efficient, courteous and professional manner.

Provide information about local features such as shopping, dining, nightlife, and recreational destinations.

Maintain an inventory of vacancies, reservations and room assignments.

PASSENGER SERVICE AGENT- Balearia Bahamas Express - Ft Lauderdale, FL 06/2013 - 6/2014

Handled all customer inquiries including walk-ins, phone calls, and emails.

Created a customer first atmosphere for all passengers.

Greeting passengers, Issuing boarding passes, checking for proper documentation.

GUEST SERVICES REPRESENTATIVE - Sawgrass Mills, Sunrise, FL 01/2011 - 5/2013

Promptly resolved all customer requests, questions and complaints.

Developed reputation as an efficient service provider with high levels of accuracy.

Earned management trust by serving as key holder, responsibly opening and closing store.

Responded to all customer inquiries thoroughly and professionally.

Responsible for maintaining and coordinating all advertisements throughout the mall.

Other Experience

OPERATIONS MANAGER - Frankie Dogs Gourmet - Ft Lauderdale, FL 01/2015 - 11/2015

Managed all customer service operations: order fulfillment, cash handling, etc.

Procurement of all supplies and food materials.

Client and event management.

Social media advertising.

EDUCATION

Broward College- Davie, FL Associates of Arts Hospitality Management 08/2011 - Present



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