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Manager Customer Service

Location:
Boksburg, GP, South Africa
Salary:
R8500
Posted:
November 30, 2017

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Resume:

Curriculum Vitae

Motivation

I am a person who enjoys working with other people and always eager to learn. I believe that the development of our country depends mostly on the technical expertise of its people. I am currently looking for an exciting opportunity in an admin focused environment, where I will be able to deliver a high quality service and support his employer’s vision.

Currently looking for a suitable position with a reputable and ambitious company.

Competencies

Hardworking and dedicated problem-solver.

Attention to detail and a quick learner.

Respond well under pressure and tight deadlines.

Good interpersonal and communication skills.

Self-motivated and goal driven.

Skills

Computer literacy (MS Office; Word, Access, Excel, Outlook).

Good typing skills.

Admin-oriented approach.

Strong customer centric-approach.

Personal Details

Surname : Lubabalo Prince

Name : Ntlamba

Nationality : South African

ID Number : 900**********

Languages : Xhosa, English and Sesotho

Residential Address : 8466 Nombhela Street

Vosloorus

Ext 13

Postal 1475

Contact Details : 073-***-****

Email Address : ac3jk1@r.postjobfree.com

Education

Secondary Education

School : New Nation High

Year : 2010

Subjects Attended

English

Mathematics Lit

Business

Economics

Accounting

Life Orientation

Employment History

Company : Incredible Solutions

Period : 2016 – Till date

Position : P.A (Technical Manager)

Duties : Customer Services / IT Telecommunications

Providing general admin

Liaising with clients

Dealing with incoming calls and emails

Responsible for in house support

Attending meeting

Helping the call centre

Dealing with difficult customers

Do follow ups with supplier’s

Activate warranty certificates

Handle customer inquiries both telephonically and by email

Company : Incredible Solutions

Period : 2016 – for 6months

Position : Call Centre Agent (Inbound/Outbound)

Duties : Customer Services / IT Telecommunications

Answer incoming calls customers

Log call in the system (Data entry)

Send collections with the couriers

Do follow ups on the item

Update existing customer information

Handle customer inquiries both telephonically and by email

Assign calls to correct technicians

Assist customers with windows activation

Activate warranty certificates

Trouble shoot over the phone

Help-desk support

Company : Ucan(DIY kitchens n bedrooms suits)

Period : March 2015 - Jan 2016

Position : Sales Rap(Designs, Admin, Quotes )

Duties : Customer Service

Reason for leaving : Change of career

Admin

Quotes

Customer assistance

Designing

Measurements

Problem solving

Company : Musica

Period : fed-2012 – Nov--2012

Position : Casher (customer assistant)

Duties : Casher and on floor customer assistant

Reason for leaving : End of Contract

Teller / Cashier

Customer assistance

Resolve customer complaints

Upselling

Company : Molifa Properties

Period : Oct 2010 – Jan 2011

Position : Agent

Duties : Customer Service

Property listing

Interview prospective clients

Accompany clients to property site

Draw up a real-estate contracts

References

Incredible Solutions

Name : Bonke Makanda (Logistics & Call Centre Manager)

Contact Number : (011-***-**** or 078-***-****

Email : ac3jk1@r.postjobfree.com

Name : Claudio Moreira (Sub-Call Centre Manager)

Contact Number : (011-***-**** / 083-***-****

Email : ac3jk1@r.postjobfree.com

Name : Robby Fernandes (Technical Manager)

Contact Number : (011-***-**** / 072-***-****

Email : ac3jk1@r.postjobfree.com

Ucan DIY

Name : Mel (Manager)

Contact Number : +27-74-208-****

Musica

Name : Peggy (Manager)

Contact Number : 073-***-****

Molifa Properties

Name : Zodwa (Manager)

Contact Number : 082*******



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