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Sales Manager

Fort Worth, Texas, United States
November 30, 2017

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Yolanda Cunningham

** ********* ** **** *****, TX 76134 817-***-****

Customer Success Manager

Strategic leader with a track record of over 24 years of successfully servicing customers and support of sales staff, expanding market share while ensuring existing client loyalty, building client relationship. Superior organizer, providing team members with the appropriate training tools, direction and motivation to enable their success. My core strengths include:

Leadership…Advertising Campaign Execution…Business Acumen

Customer/Client Focus …Communication Proficiency…New Business Development

Sales & Account Management…Teamwork Orientation

Career Achievements

Customer Experience Executive Neiman Marcus, Irving, TX -2016-Present

• Develop plans that assess internal and external resource requirements, technology needs.

• Analyze Customer Experience to identify improvement opportunities

• Lead and facilitate system enhancement projects, including the development of business requirements.

• Understand, communicate and commit to the organizations vision, goals and strategies and translate them into product action plans.

• Interface with business partners, vendors to create cohesive processes for Customer Experience operational procedures.

• Foster open communication that welcomes information sharing, seeking input from others and valuing diverse viewpoints.

New Business Development Manager ARAMARK, Fort Worth, TX -9/2013-8/2016

• Generated new business opportunities in an outside sales role by working closely with C-Level executives.

• Established and maintained effective communications and business relationships with clients.

• Identified opportunities to implement new products and services which support sales growth and client retention, and independently conducts client negotiations and renegotiations of unit contracts.

Digital Media Manager AT & T Advertising Solutions/YP LLC. Dallas, TX-7/2010-8/2013

• Prepared revenue and new Advertising campaigns and business solutions for businesses locally & nationally.

• Consistently provided advertising marketing solutions for small, medium and large businesses. Proficient in CRM PeopleSoft, VISION, VAST, SOA, ADSELL, SALESFORCE and CSS and provide product knowledge to our clients about different products and services such as Direct Mail, Print, Internet, IYP, Search Engines, Websites etc.

Sales Manager GTE/Verizon Information Services, Irving, 4/1997-6/2010

• Managed team and developed, executed necessary training, coaching to ensure metric targets. Created action plans to drive sales and maximize client productivity.

• Communicated and inspired the team on corporate strategy and relevant business information (meetings, training).

• Created an environment that supported open lines of communication. Helped to streamline and improve company processes, etc.

Internet Consultant

• Advertising consultant and provided customers with search engine marketing and optimization recommendations to drive traffic and meet customer’s advertising goals. Responsible for maintaining high level of customer satisfaction through timely and accurate processing of inquiries, orders and sales upgrade processing.

Media Consultant

• Provided advertising solutions to small and medium size businesses for the Verizon Yellow Pages, Direct Mail, and Internet. Handled multiple market areas in the state of Texas including English and Spanish Markets by self prospecting and cold calling, customer retention, renew existing accounts.


Business Communications

Dallas Baptist University-Dallas, TX

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