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Team Leader, optimistic, enthusiastic, approachable

November 30, 2017

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Hemang Gogri

*, ** ******* ****,

M.G. Road No.3,


Mumbai – 400067

Phone : 28067685


Job Experience

Feb. 2016 - Sep. 2017

Altisource Business Solu. Team Leader

Vashi (West), Mumbai

Dec. 2011 - Dec. 2015

Altisource Business Solu. Team Leader

Jogeshwari(West), Mumbai

Feb. 2007 - Dec. 2010

Aditya Birla Minacs

Voice Associate

Andheri (West), Mumbai

June 2006 – Feb. 2007

Mira Info

Research Analyst

Malad (West), Mumbai


April 2000

University of Mumbai


June 2001

Aptech Computers

Diploma in System Management

Malad, Mumbai

Topics Covered


Java, VB 6.0, C, C++


Access, SQL

.Net Framework

C#, VB.Net,, xml

Date of Birth



Playing Cricket, talking to people etc.

Job Profile in detail:

Company name: Altisource Business Solutions Private Limited

Designation: Team Leader Document Processing Feb. 2016 – Sep. 2017

Daily reports to attorneys to know the current status of the properties and if required, escalation done for quicker movement.

Daily reports to the listing agents to know the current status of the properties (Twice a day)

Daily reports to the associates to know the current status of the properties pending with listing agent and seller for execution and based on the data, reports sent to listing agents and seller for pending execution.

Review age files and escalate it to seller for resolution and quicker movement

Review calls and give feedback to associates for mistakes and areas of improvement

Handle 150-200 emails and escalation calls on a timely manner.

Ensure TAT of 5 days for signed documents and SLA of 98 % Quality and 100 % Production is achieved. If not, give one to one feedback to asscoiates

Designation: Team Leader Eviction process since July 2015

Senior associate Document Processing and Transaction Processing: 19/12/2011 to 30/6/2015

Working for sale of Fore closed properties (REO) in US

Scrutinizing the contract sent by buyer and getting it executed from the seller in a timely manner

Preparing the documents for transfer of ownership from seller to buyer and HUD for detail description of the valuations of the property and expenses incurred by the seller

Checking the funds transferred by the buyer and giving the possession of the property to buyer

Ensuring there are no mistakes in the transaction and it is completed in a timely manner

Ensure TAT of 5 days for signed documents and SLA of 98 % Quality and 100 % Production is achieved.

Working As TL for Eviction process from 1/7/2015 to 23/12/2015

Daily reports for production data (Current score, rate of scoring, delay report categorised by daytime, statewise, attorneywise and eventwise delay)

Daily review of files and sent instructions to coordinator to work accordingly

Daily review of age files and sharing reasons of delay and area of improvement daily basis in front of management. It helped in reducing number of age files from 15% to 12%

Daily reports of files which requires closing documents and files which needs to be closed quickly.

Ensure TAT of 40 days for evicting the tenants/occupants from the property and SLA of 98 % Quality and 100 % Production is achieved. If not, give one-one feedback to asscoiates

Company Name: Aditya Birla Minacs

Designation: Senior Voice Associate

Worked for top US companies for scrutinizing the validity of job documents

Verifications of employment and education details of US candidates

Sending faxes, emails and doing calls to get the job done on a timely manner.

Ensuring client satisfaction is achieved.

Ensure TAT of 2 days for voice confirmation and 2 days for fax confirmation is and SLA of 98 % Quality and 100 % Production is achieved.

Company Name: Mira Info Private Limited

Designation: Research Analyst

Working for top Indian companies for validating the credit worthiness of the buyer.

Checking the balance sheet of last three years and accordingly decide the financial status of buyer.

Ensuring proper Ratings are given to buyer so that lender can take their decision accordingly.

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