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Professional Experience Technical Support

November 30, 2017

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Email Address:

Mobile number: 31477021

Address: No.8 Al Waab, Doha Qatar

Visa Status: Transferrable Visa with NOC


Advance technical support experience for Global IT Infrastructure

My experience is concentrated in Information Technology Specialized in Web Application Development and Graphic Designing. Software maintenance and Installation for biometrics. Telephony, with exposure with Telecommunications Standards Protocol, Data Center Management, Cisco Technologies (Switches, Routers & IP Phones), Professional background in Windows 7 OS, MC OS and Web based applications such as vWorkspace and Citrix. I have 7 years total Technical Support / Helpdesk experience with 4 years of management experience including Data and Document Control. Had 4 years experience of Problem Management and Managing Incidents.


Administrative Assistance and Admin Executive

Document Controller, File Sharing, Delivery Receipt, Service Forms and Warranty Claims.

Data Center management (Installing/Configuring Routers).

Installation and troubleshooting CCTV.

Troubleshooting & Installation of Desktops, laptops, printers/scanners, biometrics, projectors.

Installation and maintenance of biometrics software.

Proficient in MS Office (MS Word, Logical Formulas in MS Excel, Creating Presentation in MS PowerPoint).

Lotus Notes, MS Outlook and Sametime Chat and Skype (Installation and Configuration).

Windows Server administrator. Active Directory and Domain Control management.

Extensive knowledge in MySQL database.

Remote Apps such as: WebEx, TeamViewer, LogMeIn, Share Screen and Remote Desktop Connection.

Extensive and Professional Experience in VMware.

Adobe Applications: Photoshop, Dreamweaver & Illustrator.

IP Phones: Audio Codes, Avaya & Cisco

Maintaining and Upgrading Windows Servers, Cisco Call managers and Cisco Routers, Switches and Firewalls.

English – Fluent (Oral and Written)

Windows 7/Server Administration (Active Directory, DNS and File sharing)

Graphic Designing – Prof. experience in doing calling cards, billboards, stickers and logos using Photoshop.

Web Designing – Creating websites for Mediators in US. Proficient in HTML, CSS and Wordpress.

Networking – Professional Experience in networking giving 99.9% uptime.

Analytical Skills – 99.9% including Problem solving skills through technical.

Cisco Technologies – Professional Experience in Handling Cisco Routers, Switches, Firewalls and IP Phones.

Web Designing – 3 Years of Professional Experience in Web Designing. Specialize in Front end designing using Photoshop ( For Graphic Designing )HTML, CSS, PHP, JAVASCRIPT. Extensive exp in Wordpress

Document Controller – Been Managing Company’s confidential Documents, with organized file system.

Operating System – Professional Experience in MAC and WindowsOS with an extensive background of Linux.

Back Up – HP Servers ( Media Tapes and Media Library )

Phones – Audio Codes, Avaya G450 and CISCO IP PHONES G7945.

Lotus Notes, MS Outlook and Sametime Chat and Skype (Installation and Configuration).


TATA Consultancy Services – 9th floor NewPoint Mall, Angeles City, Philippines.

Senior Desktop Support Engineer/Helpdesk/Document Controller – Nov 11 2015 – Oct 16 2017

Hired as a full-time Desktop Support, following initial consulting role to manage and maintain machines, servers, switches, routers and firewalls with 100% uptime. Supporting associates in their daily needs when it comes in technical (hardware or software). Back up data using Media Tape Libraries. Communicating with different teams and departments to make sure that the BCP ( Business Continuity Plan ) is well maintained and working.


Administrative Assistance and Admin Executive

Document Controller, File Sharing, Delivery Receipt, Service Forms and Warranty Claims.

Installing and configuring computer hardware, software, systems, networks, printers and scanners

Managing Data Center. Cabling on Switches, Routers and Firewalls.

Planning and undertaking scheduled maintenance upgrades

Setting up accounts for staff, ensuring that they know how to log in

Supervising junior engineering and technical staff

Obtaining replacement or specialist components, fixtures or fittings

Maintaining records of software licenses

Managing stocks of equipment, consumables and other supplies

Giving assistance to other team such as Network team, ISA Team, SA Team and VTM team.

Updating and maintaining software’s such as Anti-virus, SCCM patch management, McAfee status, WebSense status and DLP Compliant.

Reporting tasks on a daily/weekly/monthly basis.

Media backup on a daily/weekly/monthly/yearly basis.

BCP in Network (Routers, Firewall, Switches), Firewall, Voice Servers ( AVAYA G450, SBC Servers, SIP Servers )

Lead Hustler - Philexcel Business Park, M Roxas Highway, Clark Freeport, Philippines

IT Administrator - Feb 2014 – Sept 2015

Managing IT Infrastructure of a BPO Company. Developing Website for the company. Making Graphical jobs for clients. Training and Developing fresh IT Graduates. Dealing with different vendors. Maintaining and Updating Servers such as GoAutoDial, Elastix and onePBX.

Meeting with different clients of different countries.


Web Designing and Graphic Designing for the company. Creating Calling cards, Tarps, Billboards, Stickers, Logos for clients websites and other graphical designs in the web.

Maintaining Network’s Security, managing routers and monitoring bandwidth,

Monitoring non-work-related habits of all users, Installing VPN Connection.

Data Info Core – Angeles City Philippines

Document Controller/IT Administrator – Feb 2012 – Feb 2014


Managing company’s confidential files.

Document control for BPO and Contracting Companies.

Doing Technical troubleshooting for associates issues.

Compiling and Sending Data or Documents for monthly basis on Stake Holders.

Installing Asterisk Servers from different Call Center Companies inside Angeles City, Clark.

Remoting them when they have issues in their servers or in their Network Issues.

Slicing PSD Files and Converting them to HTLM CSS websites turning them into Wordpress websites.

RenGen Computer Services & Internet Cafè – Angeles City Philippines

IT Administrator/Technician – May 2008 – Oct 2011


Maintaining Computers Performance.

Reimaging Desktops and Laptops.

Assisting Customers in their technical needs.

Reporting in a daily basis.


Information Technology - 2009-2011

AMA Computer Learning Center - Mc Arthur Hi-Way Dau, Mabalacat City, Pampanga.


Training and Professional Development

Mabalacat Water District - MIS Department

Training and Seminar

Microsoft training and Development Program

Linux Seminar for Vicidial and GoAutodial

Networking Seminar for Routers and LAN/WAN

BPO Network Management Seminar

Cisco Routers and Switches Training and Seminars

I hereby certify that the above information is true and correct to the best of my knowledge.

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