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Information Technology Customer Service

Pawtucket, Rhode Island, United States
November 30, 2017

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Roshan Tha Shrestha

Providence, RI *****


Professional Objective

A highly motivated individual with passion for technology and analysis seeking to obtain employment with a company that will nurture personal and professional growth.

Highlights of Qualifications

•Strong leadership and communication skills

•Excellent customer service skills

•Able to prioritize and organize workflow, solve problems, and streamline office procedures

•Proficient with Microsoft Word, Excel, PowerPoint, Outlook and Keyboarding

•Fluent in English, Hindi and Nepali


Johnson & Wales University Providence, RI

MBA in Information Technology Candidate, 11/17

Tribhuvan University Kathmandu, Nepal

St. Xavier’s College Degree, 02/14

Bachelor in Computer Science and Information Technology

Work Experience

Innovative Solution Pvt. Ltd. Chakutpat, Lalitpur, Nepal

IT Department (Full-time) 01/12 – 02/15

•Gathered and collated network requirements by working with clients and colleagues

•Designed and installed secure and scalable networks devices

•Worked with OS and application teams to ensure client service success

•Documented all network set-ups

•Followed both customer and company standards to solve technical issues by working with software support teams

Nepal Bank Limited Kathmandu, Nepal

Internship (Trainee) 10/12 – 02/13

•Debugged network problems

•Fixed Cabling and sharing related problems if issued by staffs

•Responsible for LAN Maintenance and fixed printer related issues


•Net Route Solution MVC Training 08/14 - 10/14

•NREN Google Apps Training for Education 09/13

•Netroute Solution CCNA Training Course 07/11 - 10/11

•St. Xavier's College Basic ASP.NET Training 05/09 - 07/09

•Pentasoft Graphics Course 05/06 - 10/06

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