Microsoft Office Customer Service

Career Objectives

To obtain a full-time position in Marketing and Project Management where business qualifications can be utilized to make a substantial impact on the market. Furthermore, seeking for a position that will allow to implement creative marketing concepts with a focus on team leadership.

Profile of Skills

Exhibit quality decision making and problem solving skills with high accuracy.

Responsive, emphatic, courteous, enthusiastic and result oriented individual with honesty and integrity.

Attain the essential skills of writing including ability to collect information and articulate in professional manner.

Acquire excellent accounting skills including all of the math necessary to handle budgets, as well a strong understanding of applicable regulations.

Possess strong commitment to team environments and capable of handling multiple tasks simultaneously

Demonstrate a positive attitude and take personal interest in mentoring relationships.

Flexible, fast learner and experienced in working independently without much supervision.

Excellent communication and presentation skills: Fluent in English, Bengali, Hindi and Urdu.

Thorough knowledge of Microsoft Office Suite: Word, PowerPoint, and Excel.

Education

Seneca College of Applied Arts and Technology (September 2016 – Present) Business Administration – Marketing (Year 2)

Key Learning Outcomes:

Evaluated marketing and sales concepts to understand how to improve business strategies of organizations.

Learned principles of corporate sustainability, corporate social responsibility and how to use them to promote an organization’s business initiatives.

Work Experience

Customer Service Representative

Magnito Digital Limited, Dhaka, Bangladesh (May 2015 September 2015)

Designed and produced precise client promotional advertisements to help promote sale of products.

Ensured the accuracy and timely launch of client’s campaigns.

Communicated with clients to collect information about their different advertising needs.

Collaborated with sales and creative teams to develop marketing schemes and overall strategies.

Networked with clients, strengthening client relationships and generating new revenue opportunities.

Developed budget and expense reports for clients and worked on the promotions accordingly.

Negotiated payment plans for clients to facilitate ease of transactions.

Managed the firm’s social media presence.

Participated in team building events including company dinners and sports activities.

Volunteer Experience

Team Coordinator

JAAGO Foundation, Dhaka, Bangladesh (March 2010- Present)

Communicated and networked with various sponsors who became and are ongoing donors to the foundation.

Coordinated teams of over 50 volunteers at a time to organize events for fund raising.

Over 7 years of involvement, currently networking with clients and establishments in Canada to sponsor foundation for expansion of schools for children throughout Bangladesh.

Other Volunteering Experiences

Vice-president and adviser in BSA (Bangladesh Student Organization) for a year and responsible for organizing events, within the university.

Mentored at Smile Canada to provide guidance to children with disabilities.

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