Customer Service Manager

Elizabeth Andrade

**** ****** ******, *******, ** 32803 / ************@*****.*** / 904-***-****

Objective

To obtain a position in an environment that will give me the opportunity to grow professionally while being able to utilize my management, organizational, and administrative skills.

Work Experience

Puricorp Holdings LLC

Operations Manager & Client Services Director; August 2012- May 2017

As Operations Manager, I was responsible for overseeing production and ensuring the company ran efficiently, as well as, helping to streamline processes and cut down on costs. As Client Services Director, I developed client servicing procedures, built and maintained strong client relationships, trained and motivated the client services team, and detected new business opportunities.

Some responsibilities included:

Managing all office operations and providing administrative support to the Executive team.

Creating and maintaining vendor relationships.

Managing shipping accounts with FedEx, UPS, and USPS.

Building and maintaining a shipping expense monitoring system.

Ensuring client order integrity and troubleshooting any issues that arose.

Operating all global Amazon sales accounts and managing inventory.

Supervising customer service representatives and developing new customer service procedures to maximize business performance.

State of Florida Department of Economic Opportunity

Benefits & Security Representative II; February 2011 – May 2012

As a Benefits & Security Representative II, I managed unemployment claims and communicated with both the unemployed and former employers to gather and interpret information to apply the laws in making initial determinations on unemployment claims.

Some responsibilities included:

Utilizing sound judgment in applying the law while also serving to protect the Unemployment Compensation Trust Fund from erroneous disbursements.

Coordinating potential issues to ensure federal standards were maintained in making determinations on claims.

Accessing electronic documents from imaging systems to retrieve claim issue-related documents and conducted fact-finding research.

Composing written unbiased determinations through interactions with the non-monetary determinations mainframe computer program.

Analyzing requests for reconsideration from initial determinations received from claimants and employers or the Office of Appeals and the Unemployment Compensation Appeals Commission.

BB&T (formerly Colonial Bank) Deposit Operations

Deposit Operations Information Clerk; October 2008 – May 2010

As a Deposit Operations Information Clerk, I assisted in branch capture operations by pulling and sorting foreign checks, Canadian checks, savings bonds and TT&Ls and calculating the totals of ineligible reports. I also provided administrative support to the VP of Deposit Operations.

Some responsibilities included:

Receiving visitors, distributing security badges and answering phones.

Maintaining a professional, polished, and client-ready front office environment

Supporting administration by entering data for many “end-of-day” reports.

Researching, locating, and maintaining correspondence with the bank branches and operation centers regarding missing deposits and transactions.

Handling and distributing classified and confidential material.

Florida Department of Agriculture

Senior Clerk; April 2006 – July 2007

As a Senior Clerk, I was responsible for processing exam and certified operator applications while maintaining files on all applicants. Some additional duties such as phone, email, fax and receptionist support were included in my day-to-day management.

Education

Florida State University - Bachelor of Science

References Available Upon Request

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