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Customer Service Administrative Assistant

Kings County, New York, 11213, United States
December 01, 2017

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Joann Stevens

**** **** *****, **, ********, NY *1213, H (718) ***-**** C (718) ***-****


Administrative Assistant with twelve successful years providing quality administrative support to senior level executives and directors. Extensive experience in assisting with meetings and projects. Knowledge of Microsoft Word and Excel. Managing records and other office task. Excellent customer service.


Executive Administrative Assistant

Scheduled weekly department staff meetings and maintained calendar for department head and staff.

Performed specific duties related to telephone inquiries, document management, and record keeping.

Provided frequent support of secretarial duties and administrative coverage for the President Office.

Administrative Assistant

Responsible for all telephone communications and call screening for department Senior Vice President.

Managed distribution of mail and maintained calendar for meetings, presentations and site visits.

Coordinated weekly department staff meetings, arrange events, travel itineraries, and transportation for staff.

Customer Service/Call Center Representative

Provided information on all available non-emergency City services.

Managed interactive computer capabilities, quick navigation skills and simultaneous use of data search.

Provided exceptional customer service

Home Health Aide - Self Employed

Assisted with daily routine including preparation and cooking of meals, housekeeping and personal hygiene.

Managed financial business including paying bills and shopping.

Coordinated client’s daily schedule including maintaining appointments and transportation arrangements.

Receptionist - NYC Dept. for the Aging Title V Program

Incoming & outgoing calls, data entry, photocopying & scanning, heavy filing, assist with legal documents.


2014 - Present

2013 - 2014

Receptionist Home Health Aide

Dept. for the Aging (DFTA)

Self Employed

New York, NY

Brooklyn, NY

2009 - 2012

Call Center Representative


New York, NY

2008 - 2009

Home Health Aide

Self Employed

Brooklyn, NY

2006 - 2008

Executive Administrative Asst.

NYC Economic Dev. Corp

New York, NY

2001 - 2006

Senior Administrative Assistant

NYC Economic Dev. Corp

New York, NY

1998 - 2001

Legal Assistant

NYC Economic Dev. Corp

New York, NY


William H. Maxwell Vocational High School, New York, NY

New York City Technical College, Secretarial Science

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