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Administrative Assistant Customer Service

Cleveland, Tennessee, United States
December 01, 2017

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Professional Summary


Work History


*** *** * ***** ***** SW, Cleveland, TN 37311 • Home: 615-***-**** • Highly organized and detail-oriented Administrative Assistant with more than three years experience supplying thorough, organized administrative support to two senior executives. Production Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Proficient in Microsoft

Professional phone etiquette

Excellent communication skills

Accurate and detailed

Social media knowledge

Works well under pressure

Multi-line phone proficiency

Conference planning

Project planning

Articulate and well-spoken

Excellent planner and coordinator

Guest Experience Captain, 07/2016 to Current

Buffalo Wild Wings – Cleveland, TN

Ensured an impeccable experience to customers attending restaurant. Head of fundraising for the Boys and Girls Club through our store. In two weeks, single handedly raised $400 for the Boys and Girls Club. Handled phone complaints, diffused tense situations, and worked side by side with General Manager daily.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Actively participated in ongoing customer service programs to build sales and rapport in the community.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.


Administrative Assistant- Production, 05/2014 to 08/2017 Concert Staging Inc./Jason Promotions – Hendersonville, TN Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Maintained a clean reception area, including lounge and associated areas. Assisted with event planning, including associated travel and logistical arrangements. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.

Bachelor of Arts: Psychology, December 2017

Lee University - Cleveland, Tennessee

GPA: 5, Teaching Assistant for two semesters (asked to do position both times without applying). Graduated a semester early, joined APO: the national theatre honor society, volunteer experience or leadership Lead fundraising for the Boys and Girls Club at Buffalo Wild Wings two years in a row. Assistant at charity fundraiser organized by Independence Bank.

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