Management Support

Alexander J. Gonzalez mailto:*********@***.***

** ***** ***** **. ****** Falls, NJ 07753 201-***-****

Profile

A Decisive, Experienced, Effective, leader who can develop resources to realize their full potential. Exceptional success in driving optimal performance through process innovation and purposeful use of technology, insightful organizational repositioning and conscientious financial management. Proven success at selecting, evaluating, developing and mentoring high performance employees. Skilled at communicating and building long term loyalty among customers, suppliers, vendors and employees.

PROFESSIONAL EXPERIENCE

Accomplishments:

Planned and executed Data Center production operations monitoring and support services in support of contractual SLA’s

Managed corporate office facilities that had a direct positive impact on morale across all departments

Managed multiple data center and co-Location vendors, both domestically and internationally

Lead the migration of legacy Data Center infrastructure to the AWS Cloud for multiple SaaS company’s.

Managed multiple projects and major Data Center relocations (both Domestic & International)

Managed and staffed 4 teams, including – MSSQL DBA’s, LAN/WAN Network Engineers, Linux Admins, Windows Admins, Operations Support Services Engineers and Network Security

Augmented R&D Teams with off-shore support resources, and Managed Service Providers (MSPs)

Created software deployment and Change Management processes that crossed departmental functions and teams

Evolved a low morale, low performing technology team into a cohesive well respected “band of brothers”

Additional Skill Sets: Vendor Management, Telecommunication Carrier Escalation, Multi-million Dollar Budget Management, Off-Shoring, SOC2 Audits, MNVO/MVNE support services, Customer Security Audits, Office Facility Management, Disaster Recovery (Design & Maintenance), Visio, MS Project Management, Audio Conferencing, Merger and Acquisitions (M&A’s), Project Management, Capacity Management, Wireless, T1, DS3, Exchange Server, SOX Compliance, ISO-27001, SSAE16, PCI, Zenoss, Nagios, Netcool, BMC TrueSite, HP OpenView, SLA Management, Remedy, Sales Force, ITIL, Software QA testing, Telecommunication Escalations for order and repair management

Dodge Data & Analytics 2017 – Present

Director, Technology Operations

Adopt, deploy and manage AWS cloud based infrastructure technology and support services

Define, established and implemented department policies and procedures to include, 24x7 monitoring and response support, Disaster Recovery (DR), Change Management (CM), Capacity Planning (CP) and Network Management Services (NMS)

Manage the infrastructure & Operations planning, including business requirements and project planning

Upgrade legacy IT / Operations infrastructure, technologies, and projects designed to improve security, scalability and reliability

Architect KPIs and associated reports in support of a “proactive” v. reactive Operations environment

Prepare budgets for Infrastructure and Technology Operations cost centers, and ensure compliance with stated goals, guidelines, and objectives

Collaborate across business units to develop cohesive support services

Deliver the highest quality support services through proactive monitoring and automation

Alexander J. Gonzalez Page 2

iCIMS, Inc. 2013 - 2016

Director, Production IT Hosting & Infrastructure (SaaS Environment)

Defined, established and implemented department policies and procedures to include, Standard Operating Procedures (SOPs), Disaster Recovery (DR), Change Management (CM), Capacity Planning (CP) and Network Management Services (NMS)

Managed the infrastructure & operations planning, including business requirements and project planning

Obtained ISO-27001 security certification

Upgraded existing IT / Operations infrastructure, technologies, and projects designed to improve security, scalability and reliability

Architected KPIs and associated reports in support of a “proactive” operations environment

Prepared budgets for infrastructure and operations cost centers and ensured compliance with stated goals, guidelines, and objectives

Worked closely with all business units to develop IT & operations support service goals

Delivered high quality support services by automating processes and procedures

Lead the management of multiple Managed Service Providers (MSPs), both Domestic and International

DealerTrack, Technologies 2011 – 2013

Director, Network Operations (SaaS Environment)

Architected a 24X7 Network, Operations and Infrastructure budget, staffing, performance reviews and definition of personal & professional growth plans in support of overall company goals and objectives.

Defined and implemented department policies and procedures in accordance with ITIL standards, Disaster Recovery (DR), Change Management (CM), Capacity Planning (CP) and Network Management Services (NMS)

Developed operational support processes from run books in support of a customer experience second to none.

Developed KPIs and provided daily, weekly and monthly operations executive summaries

Managed offshore resources, third party vendor(s), and co-location/managed service providers

Carrier Ethernet Neutral Exchange (CENX, Inc.,) 2009 – 2011

Sr. Director, IT Operations (Provider of Ethernet services)

Responsible for Infrastructure and Network Operations budget, staffing, performance reviews and definition of personal and professional growth plans in support of overall company goals and objectives.

Defined and implemented Network Operations Center (NOC) policies and procedures to include, Disaster Recovery (DR), Change Management (CM), Capacity Planning (CP) and Network Management Services (NMS)

Designed, built and implemented a 24x7 Global Network Operations Center (GNOC)

Managed the build and implementation of multiple data centers (domestic and international)

Partially outsourced and managed Network and OSS services

Developed KPI reports in support of operations metrics and provided daily, weekly and monthly executive summaries

Telcordia Technologies (formally Bellcore) – Piscataway, New Jersey 2004 - 2009 Director of Operations (Mobile Virtual Network Operations Provider)

Created a 24x7 Network Operations Center (NOC) in support of customer SLA requirements and Wireless Intelligent Network (ISCP) customer support in an MVNO hosted solution environment

Performed vendor management for several platform and software applications

Defined and implemented NOC policies and procedures to include, Disaster Recovery (DR), Configuration Management (CM), Capacity Planning (CP) and Network Management Services (NMS)

Processed development and Gap Analysis in support of ISO 9000 standards

Responsible for hosted solutions operations budget, staffing, performance reviews and definition of personal and professional growth plans in support of company’s overall goals & objectives

Alexander J. Gonzalez Page 3

Voicestream Wireless (formerly Omnipoint Communications), Cedar Knolls, NJ 1996 – 2004

Director of Business Operation Services (GSM Wireless Provider)

Provided comprehensive contract/consultation in support of the Voicestream / Omnipoint merger. Develop transitional plans for the LAN/WAN, Data Centers, Network PBX’s, security, and legacy Billing Systems.

Managed a large team consisting of Directors, Managers, Supervisors, Team Leaders, and operational employees.

Designed and executed strategies for IT / Data Center Ops including security procedures, CM, Disaster Recovery, Method of Procedure forms and overall Data Center Standard Operating Procedures (SOP) manual

Chaired MIS and Engineering Change Management Board

MARINE SPILL RESPONSE CORPORATION, Edison, NJ 1991 – 1996

MIS Manager (Not for Profit - Government Environmental Services)

Designed and implemented a Satellite LAN/WAN/PBX capability in support of 16 regional offices, 32 remote offices, and 16 210’ oil spill recovery vessels.

Managed communications systems and capabilities for the northeast region

Developed policies, procedures and processes in support of Oil Spill response plans and strategies

Hired and managed a staff of 7 full time employees

Defined and implemented data center operations policies, Method of Procedure (MOP’s) and Disaster Recovery (DR) processes

EDUCATION

National University – B.S. Computer Science

United States Navy Veteran 10 Years - (Honorable Discharge)

Professional Courses

Knowledge Management, Advanced Project Management, ITIL, LMET, Networking, Project Management

United States Navy – Radioman Class “A” school

Contact this candidate