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Microsoft Expert

San Diego, California, United States
November 28, 2017

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Phillip J. Poole



Skype: phillip.j.poole

*** *** *** # *** *** Diego, California

A customer focused, IT professional with over 20 years of experience in Business Operations, and Microsoft Solutions. High level proficiency in understanding business needs regarding Business and IT. From implementation, project management, team work/communication, research, documentation, and providing strategic vision using Technologies to benefit long term business solutions. Currently holding Microsoft Certified System Expert (MCSE) in Productivity.

Top Value Service

Director of Microsoft Services

Vientiane, Laos

May 2016 – Current

Spearhead Microsoft Solutions (Sales, Implementations) into new market areas, offering up Office 365, SharePoint, Exchange and other Microsoft Solutions in Laos. Broke ground on providing high level Cloud, Microsoft and IT solutions in Laos. Assisted in developing partners and strategies on sales and implementation with local clientele

Provided Sales Leadership to sales team regarding Sales strategies, customer engagement and management. Created easy-to-understand presentations and marketing on O365, SharePoint and other Microsoft solutions.

Oversaw all implementation and migration Microsoft projects and worked with teams on achieving top results – from Office 365 migrations, SharePoint and others using Microsoft tools like FastTrack and AvePoint’s SharePoint Migration tools.

o400 user Exchange 2010 Migration to Office 365 for Nam Niep1

o250 user Exchange and SharePoint Migration to Office 365 Petro Trade Laos

o15 User local email to Office 365 Migration for Laos Mood

Assisted in creating in developing world class proposals for Government level projects funded by outside organizations like World Bank, Asian Development Bank, GIZ (German) and more

Responsible for getting the company on Office 365 and directed migration and training for compliance

Setup Dynamics CRM 365 to manage all customer accounts, customized and provided ongoing training the staff on best practices

oSetup a Cold Calling interface solution and a Device Leasing solution with BI analytics

oSetup a simple asset database for managing leased computers to customers

Setup SharePoint as the internal document management system

Assisted in BI/analytics and reporting for the CEO and management team using PowerBI.

Primary on employing all team members from (admin, sales, technical) and directed team building

Helped established Microsoft Silver Level Partnership in Datacenter and Cloud Productivity, Education and other Partnership K2, XRM1, Firestart, DocAuto, Collabware, LeapThought, Bismart and much more.

Knowledgeable with other O365 solutions like Dynamics365, Delve, Yammer, Project and more.

Reported directly to the CEO/Director regarding financial/budget, operations, customer management

Mekong Soft (a subsidiary of GMIT Partnership)

Deputy Director

Vientiane, Laos

February 2015 – December 2015

Oversee daily operations from customer relations/management to employee management

Conducted customer driven business meetings, wrote proposals, conducted presentations

Assisted in Project Scoping, Project Management and execution of multi-million dollar projects, creating functional analyses and setting up project timelines for all outstanding projects between departments and Lao and International customers in the Lao and Thai Market.

Directly interacted with stakeholders, vendors and customers for resolution of projects.

Reported directly to the CEO/Director regarding financial/budget, operations, customer

Managed 20+ employees (hiring, terminating, counselling, career pathing and training)

Documentation – created a large scale customer portal using SharePoint 2013, centralized all documents and managed each department document workflow and document library repository.

Setup, Marketed and Managed Cloud Solution for small businesses for monthly revenue using Microsoft SharePoint 2013

Directed and Assisted in development of all internal company policies and procedures.

Negotiated, orchestrated and oversaw the merger between Mekong Soft with the GMTech company, forming GMIT Partnership

Assisted in negotiated with vendors and customers regarding rate and benefits.

Mekong Soft


Vientiane, Laos

March 2013 – February 2015

Setup Operations and responsible for all Day-to-day Operations of Mekong Software Solutions:

oCustomer Management: Engagements and Negotiations, Sales and Marketing strategies

oTechnical: Project Overview, documentation, support research and training.

Lead Role in providing Business Direction from new Technology introduction, Certification mapping.

Provide leadership on all IT projects from customer interaction, preparing the team, establishing project plan, documentation, execution and post project wrap-up.

SharePoint Skills:

Forms integration with InfoPath

Site Setup and Management

User training

Creating Customized Workflows

Template customization

Library Analysis and setup

Word and Excel File Integration

SharePoint Documentation

Problem Solving Research

ECME Electrical Civil Mechanical Engineering

Vientiane, Laos

IT Manager

Jan 2011 – Jan 2013

Lead role in a complete SharePoint 2010 implementation with integration, customization, management, documentation and training company-wide (using skills listed above)

Secondary responsibilities involve the maintaining the daily operations of IT infrastructure.

Assisted role in Microsoft Dynamics AX 2012 integration, customization, management, documentation and training.

Minor role in developing many Processes and Policies within ECME that was not previously established. Created Documentation Standards and assisted with other departments on effective team management and document control with the use of SharePoint.

Implemented Dynamics CRM 2011 integration, customization, management, documentation and training. Experience in Forms, Workflows and Relationship mapping.

Managed a 6-man IT team of Lao nationals, responsible for hiring, disciplining, training and help career shaping. Aspects of training involve effective research tactics, documentation and teamwork/communication.

Lead role in developing the current network into an Ipv6 and Virtual Network (Hyper-V). Increased network accessibility, efficiency and security using A/D and Group policy, by significant measures.

Assisted in creating/documenting policies and procedures for ISO 9001/ISO14001 Industry Certifications

American Technology Specialists

Columbus, Ohio and Vientiane, Laos

Owner, Business Analyst and Integration Specialist

Sept 2006 – Jul 2011

Network Specialist: Developed, Implemented and Managed internal infrastructure development and Business Strategies using Windows Server technologies.

Setup Win2008 /Win2003 setup with email (Exchange), remote (VPN/RDP), backup solutions

Developed, Maintained Active Directory/Group Policy Structures

Planned, Implemented, Customized and Managed SharePoint (MOSS) 2007 & SharePoint Foundation solutions for 2 customers. Primarily within aspects of customization and on-site training.

Customer Manager Expert: Instrumental in all Sales and Marketing aspects of the business

Project Management: Orchestrated, and Managed multiple website development/networking projects

Policies and Procedures: Created and implemented IT policies and procedures

Marketing: SEO Specialist, Researched and Implemented Marketing Strategies

Documentation: created all documentation standards on internal processes and polices and training

Website Development: SEO Specialist: Knowledge of highly effective SEO/KEI. Setup and implemented many strategies to help local customers gain Internet exposure based off of their budget. Domain Hosting and Website development in HTML, CSS, XML, PHP5 and ASP.NET, using Dreamweaver, Flash CS3 CRM: Researched, implemented and customized CRM's. Web/Banner development, Photoshop

JP Morgan Chase/Modis IT - Process and Policy Specialist Feb 2005 – Dec 2006 Columbus, Ohio

Supported Analyst on an “In-House” Ordering/Call tracking software interface for Blackberries, Pagers and Cell Phones.

Interacted with vendors in order to make the Ordering software coexist and with developers and other internal departments on issues regarding any corrective means to outstanding issues.

Conducted/Assisted in meetings with programmers and management regarding issues, reporting, and upgrades (SDLC)

HMU Consulting, Inc. - Network Administrator Mar 2004 – Jan 2005 Columbus, Ohio

Setup Small to Medium Client Server Networks for 30 Law firms

Built Windows 2003 Small Business Server: (installed, configured, setup Users in Active Directory)

Configured and managed many small business Exchange Email 2003 server and planned, Installed and managed SQL2000 and SharePoint 2003 server with multiple legal clients

Columbus Public Schools/TechSolve - Network Administrator Mar 2003 – Dec 2003 Columbus, Ohio

Cardinal Health/RHI Consulting - Tech Support Apr 2002 –Oct 2002 Columbus, Ohio

CompuCom - Central Ohio Regional Technical Team Lead Oct 1998 – Dec 2001 Columbus, Ohio

Helped grow existing accounts internally by analyzing current (projects, accounts, and environment)

Assisted in monthly and quarterly budget analysis: projections and cost allocations

Assisted in hiring procedure: conducted resume analyses and initial interviews/inquiries

Cisco Systems (Sub-Contractor) – Technical Support

Honda Research and Development (Sub-Contractor) - Help Desk Manager

Created and organized all helpdesk operations and provided direction and duties

Created Detailed Documentation on procedures and policies

MicroAge, Inc. – Technician Mar 1998 – Oct 1998 Columbus, Ohio

Lucent Technologies – Intern and Lab Assistant Oct 1995 – Mar 1998 Columbus, Ohio













References and Microsoft Transcripts available upon request

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