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Customer Service Microsoft Office

Location:
San Jose, California, United States
Salary:
55000
Posted:
November 28, 2017

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Resume:

KAKI K. CHAN

*** ***** ****** ***, ********, CA *5035

ac3ir5@r.postjobfree.com

Summary

Driven individual with 7 years in customer service, sales account management, and supply chain procurement. I am a fast learner and work well with others. Highly motivated to exceed customer expectations. Organized, resourceful and detail oriented with exceptional planning and decision-making abilities.

Highlights

Scheduling proficiency

Strategic planning

Report generation

Self-directed nature

Analytical problem solving

Schedule management

Problem resolution

Excellent communication skills

Bilingual in Cantonese & English

Customer-oriented

Knowledge of MRP Systems

Microsoft Office

Spreadsheet development

Report analysis

QuickBooks

Inventory systems

WORK EXPERIENCE

Employer: A. C Photonics

Job Function: Sales Coordinator/Procurement Specialist

Start Date: May 2015 End Date: May 2017

Job Responsibilities

Utilized MRP, Excel & Quickbook for new POs. Provided support and guidance at the customer's Supplier facility, ensuring that all components currently on order are being delivered at the required committed dates.

Employer: Tria

Job Function: Sales Account Manager

Start Date: Jun 2011 End Date: Aug 2013

Job Responsibilities

Managed existing and new accounts. Provided product knowledge to customers and placed new orders for customers. Confirmed that appropriate changes were made to resolve customers ' problems. Trained new employees on company customer service policies and service level standards.

Employer: Metropark

Job Function: Assistant Buyer

Start Date: Dec 2009 End Date: Feb 2011

Job Responsibilities

Retail clothing merchandising, was responsible for buying new season assessories. Assisted with new season launch, created multimedia look books.

Employer: Micron

Job Function: Project coordinator

Start Date: Oct 2007 End Date: Dec 2009

Job Responsibilities

Assisted project manager in creating project proposals and schedule. Obtained products and services to meet customer's requirements. Established and maintained excellent relationship with vendors.

EDUCATION

San Jose State University

Field of Study

Occupational psychology

August 2007 - October 2009

Mission College

Field of Study

A.A SOCIAL SCIENCES

Jun 2005 - August 2007

PROFESSIONAL REFERENCES

Christine Zhang 650-***-****

Marcella Jiang 650-***-****

Patrick Ni 408-***-****

Ookaw Lim 608-***-****



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