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Administrative Assistant Customer Service

Kenosha, Wisconsin, United States
November 28, 2017

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Elizabeth McKinney 414-***-****

Skill Profile: 19+ years of Administrative Support

Proficient in Microsoft Word, Excel, Access, Outlook, Power Point, QuickBooks, Vision.

Excellent customer service skills, positive attitude, flexible, and competent.

Ability to follow instructions well and make decisions with limited or no supervision. Protocol Link, Inc. July 2011 – Dec. 2016

Administrative Assistant

Supported all colleagues including the CEO, President and Vice President. Answered calls, processed mail, prepared FedEx shipments. Integral part of invoice processing including creating and processing expense reports in company’s ERP system Vision. Assisted with proposals including preparing and sending to client. Booked travel including flights, hotel and car. In charge of ordering office supplies and equipment such as copy/scanner machine. Document scanning, faxing, daily use of Excel, Word and Power Point including but not limited to the creation of staff meeting slides, mail merges and data entry. Equipment set-up, planning of food menu and clean up for all staff meetings, birthdays, anniversaries and holidays.

Midtown Personnel, Inc. Nov. 2010 – April 2011

Captain James A. Lovell FHCC

Assisted Medical/Professional staff in completing clerical work in support of care and treatment given to patients, i.e., registration, eligibility determination, maintaining patient files, etc. Receiving and responding to inquiries from patients including scheduling appointments. Performing receptionist duties. Responding to questions regarding patient rights and responsibilities. Performing other related duties as assigned.

Abbott Laboratories Nov. 2005 – March 2010

Administrative Assistant

Supported a team of 13 to 16 including the Global Project Head, Assistant Director of Clinical Research, Sr. Scientific Director, Sr. Clinical Research Associates, and Clinical Research Associates. Administrative support with calendars in Lotus Notes; working with internal/external clients, and accepting and declining meetings. Answered the phone, prepared FedEx mailings, prepared expense reports, assisted with booking travel, document scanning, faxing, Power point presentations, Mercury orders, mail merge, as well as Adobe, Excel, and Word. Sametime links, equipment set-up, reservation of space, planning of food menu and clean up.

GMT, Inc., Elgin, IL Feb. 2005 – Aug. 2005

Executive Administrative Assistant

Supported Vice President and Accounting department.

Answered phones, obtained and processed orders, created and mailed invoices. Updated inventory totals. Processed payroll for temporary staff.

Closet & Storage Concepts, Buffalo Grove, IL March 2004 – Nov. 2004 Office Manager

Answered phones as well as handled all day-to-day activities including Payroll, AR, and AP.

Set up client appointments, processed incoming custom orders, tracked progress and arranged for installation.

Responsible for setting up meetings, including presentations and taking notes. Rose Custom Cabinets, Inc., Mundelein, IL Feb. 1997 – March. 2004 Office Manager

Answered phones

Accounts payable & receivable – worked in QuickBooks daily.

Continually created new spreadsheets to improve efficiency of office and shop.

Supported all divisions of the company (doors, molding, and builder’s).

In charge of all faxing, filing, shipping, and ordering.

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