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Customer Service Management

Bloomington, California, United States
November 28, 2017

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Karely Herrera

***** **** ************ ***

Fontana Ca 92336

(909) ***-****


Exceptionally reliable and detail-oriented with a stellar record of good financial management and customer service. Skillful at managing multiple account assignments and enquiries in a courteous and professional manner.


Excellent Customer Service Relations, Leadership Skills, Multitasker

Strong proficiencies in payroll processing, account balancing, and petty cash management

Sound ability to maintain financial document confidentiality

Superior oral and written communication abilities

Proficient in Word, Excel, and Outlook

Ambitious, Highly Motivated, Hard-working, Team Player

Responsible, Organized, Creative

Fluent in all aspects of Spanish and English

Knowledge of management


Administrative Assistance


Strong Tie Insurance

Make daily cash deposits/Audit agents cash drawers

Help customers with daily transactions processing credits cards payments or cash payments

Problem-solved any concerns dealing with a day by day operations

Posted all electronic transactions in an accurate and timely manner

Managed and updated special events budget as needed

Utilized manual and automated systems to monitor office supply and equipment expenses

Cashier / Bookkeeper

09/2012 to 02/2014

The Perfume Club

Confirming and scheduling appointments

Handled daily business fiscal responsibilities

Maintained and updated payroll information on a regular basis

Answered any questions the owner had about daily cash operations


09/2009 to 02/2010


Filing, processed documents

Assisted customer with any concerns or questions

Used Microsoft Outlook to confirm appointments with potential clients

Kept track of employees schedules


Riverside Community College

Riverside, California

General Education

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