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Technical Support Computer Operator

United States
November 28, 2017

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Stevie Momans

Bolingbrook, IL ***** 708-***-****

Computer Operator Advanced IT Support Data Center Analyst

Technical Applications & Operations Maintenance – Software Support – Workload Balancing

Forward-thinking system operator and IT services professional with extensive training and applied experience. Skilled in problem identification, research, analysis, and resolution. Adaptable, focused, and able to drive projects to completion within required parameters. Versed in performing functions in both mainframe and client server environment, assisting with ongoing technical applications and operations, scheduling software support, and workload balancing of scheduled and non-scheduled work.

Employment Experience


Senior Computer Operator July 2004 to March 2017

Overview: Led operations to maintain, upgrade and ensure optimum performance of customer’s (McDonald’s) corporate servers. Provided technical support to operations personnel, system and programming engineers, and management in support of all IT data center networks and components. Ensured daily operational documentation and processes were maintained. Supported accounts payable department and system programmers by troubleshooting for end-users. Processed trouble tickets and liaised with repair vendors. Oversaw computer operators and other project staff.

Technical Functions/Knowledge: Data transfers (FTP); information retrieval and batch processing (EasyTrieve); operating systems (UNIX/Linux); enterprise software maintenance (NetIQ); processing production and backup setups on servers (IBM Mainframe, Tandem and AS/400).

Key Projects and Successes:

Spearheaded Control-D project to cut down on Print Costs for each department, saving over $30k annually.

Integrated and setup Cisco WebEx to provide access to on-demand collaboration, online meeting, web conferencing and videoconferencing applications which facilitated enhanced corporate trainings.

McDonald’s Corporation Oak Brook, IL

Scheduling and Automation Support Specialist March 1998–July 2004

Overview: Supervised Data Center personnel and daily activities. Managed, defined and monitored scheduled and event-based workloads across all enterprise applications and platforms in support of corporate operations. Provided level 1 support for system automation. Setup processing jobs within different schedules (Mainframe and Tandem). Provided multifaceted IT support to programmers and end-users.

Key Projects and Successes:

Key contributor in conversion from SA OS/390 to MainView AutoOPERATOR.

Point person in project to transition to Tandem and AS/400 systems for Canadian business operations.

McDonald’s Corporation Oak Brook, IL

Technical Support Analyst February 1997–July 2004

Overview: Promoted to technical support analyst due to expertise in managing system automation. Contributed to strategic initiatives involving shift turnover protocols. Oversaw diagnosis and resolution of hardware and software issues and teamed with programmers to correct application abends. Trained and mentored computer operators. Served as fill-in computer room supervisor. Principal troubleshooting contact for end-users and vendors.

Key Projects and Successes:

Developed first in-house training course to provide ongoing development of IT staff, resulting in greater staff proficiency and reduced training costs.

Skills Training & Education

Hardware: AS/400, IBM S/390, IBM System z, Tandem IBM/ATL, Xerox 4135/4635, Nuvera 144 MX, Pitney Bowes

Software & Programming: ESP/Scheduling, ESP Encore, CA Oper & OPS/MVS, SA/390, MainView AutoOPERATOR, HelpSystems /Robot Schedule, Tivoli NetView, Intel Netbatch, Xerox Control-D, MVS JES2, TSO, CICS, JCL, CLIST, VTAM, DB2, IMS IP Multimedia Subsystem, TCP/IP, TPX, BRMS

Proviso East High School High School Diploma

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