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Customer Service Sales

Location:
Johannesburg, GP, South Africa
Posted:
November 28, 2017

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CURRICULUM VITAE OF MABASO XOLANI ISHMAEL

PERSONAL DETAILS

Surname

Mabaso

First Name

Xolani Ishmael

Identity Number

8308065309089

Physical Address

1413a Molale Street

Mofolo Central

Soweto

1801

Cell Phone Number

078*******

E-mail Address

ac3ilk@r.postjobfree.com

Gender

Male

Race

Black

Nationality

South African Citizen

Home Language

Zulu

Other Languages

English and Sotho

QUALIFICATIONS

Name of School

Tholare High School

Year Obtained

June 2009

Highest Standard Passed

Grade 12

Subject

English

Zulu

English

Math

Physical Science

Biology

Geography

ATHER QUALIFICATION

Program organizer Gauteng City Region Academy

College Central Johannesburg College

Qualification Further Education and Training Certificate: Information

Technology: Technical Support NQF Level 04

Hardware and Infrastructure Support for Personal Computers

Hardware and Infrastructure Support for Office Products

Data Communications and Networking

EXIT LEVEL OUTCOMES

Communicate effectively with fellow IT staff & users of information systems. Demonstrate an understanding of different types of computer systems and the use of computer technology in business.

Demonstrate an understanding of problem solving techniques, and how to apply them in a technical environment.

Demonstrate an understanding of Computer Technology Principles.

Select and use materials and equipment safely for technological purposes.

Work effectively as a team member within a support team.

Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in one or more of the following areas of majoring/specialisation:

•Hardware and Infrastructure Support for Personal Computers

•Hardware and Infrastructure Support for Office Products

•Data Communications and Network Support

Qualification Obtained

19 September 2012

CURRENT JOB

Company Name

Builders Warehouse

Location

Secunda {Mpumalanga}

Position Held

Sales Consultant

Service Period

Currently working

Key responsibilities

Contact prospective customers and provide them with information on the company that they are representing and the services provided

•Up-sell and cross-sell new products or services to existing customers

•Generate leads ensuring that DNC lists are respected

•Ensure that appropriate information is available of the product or service being endorsed • Schedule appointments with customers with a view to show them product features or offer advice

•Follow up on customers who have shown interest in a particular product

•Take telephone calls from new customers and provide them with information asked for

•Guide potential and existing customers to determine and fulfill their purchase needs

•Ensure keeping up with new product development and features

•Devise sales and marketing strategies aimed at fulfilling targeted goals

•Greet customers as they arrive at the store and provide information

•Process returns and exchanges in accordance with cashiers

•Ensure customer loyalty by providing exceptional customer services

•Follow up on sales as part of an after-sales customer service program

•Prepare orders for delivery to customers’ homes or offices

•Ensure that products are sealed and packed appropriately and are ready for being transported

•Handle merchandise preparation and inventory duties

•Make sure that deliveries have been made in a time-efficient manner

•Maintain and update sales logs on a periodic basis

•Keep records of all conversations and interactions with customers

PREVIOUS JOBS

Company Name Usindiso Primary School

Location Soweto

Position Held Computer Lab Coordinator

Service Period June 2011 – March 2013

Key responsibilities:

•Switch on all workstations in the Computer Lab

•Answer telephones and transfer to appropriate staff member.

•Meet and greet clients and visitors.

•Create and modify documents using Microsoft Office.

•Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.

•Help learners on allocating the books there want to use.

•Maintain hard copy and electronic filing system.

•Setup and coordinate meetings and conferences.

•Collect and maintain PC inventory.

•Assist learners to acquire adequate computer skills during activities

•Keep daily register of Gauteng Online Laboratory usage and submit to the District

•Printing trade handling tasks

•Ensure that Gauteng Online and e-Learning Advocacy

•Materiel and Policies are available and appropriately used

o Reason for leaving: Contract ended

Company Name

Hi-Fi Corporation

Location

Clearwater Mall

Position Held

Sales Consultant

Service Period

July 2013 - 31 December 2013

Key responsibilities

•Help customers in the store

•Customer service

•In-store housekeeping duties

•Meet the needs and demands of the customers through continued support and personalized service

•Helping clients opening new account

•Work closely with customers throughout the sales process

•Negotiate with potential clients about their orders

•Process customer orders in a timely manner

•Ensuring the clients approval

•Handle clients in a professional manner

o Reason for leaving : Temporal

KEY SKILLS AND COMPETENCIES

Good communication, both verbal and written

Ensuring proper record keeping and administration,

Handle internal and external telephonic queries

Ability to work with people,

Strong problem solving skills,

Generating of sales order and quotation.

Excellent attention to detail,

Strong collaboration, influencing and problem resolution skills.

Knowledge of selling techniques and merchandising,

Innovative and persuasive,

Ensuring that the client are furnished with the correct information at all time,

Excellent after sales service ensuring the customer has had a good experience.

Maintaining and demonstrating security and Health and Safety awareness.

A real flair for selling.

Ability to work shifts, including overtime, statutory holidays & Sundays.

Assertive and good communication skills

Customer service oriented

Interact with client over the counter,

Willing and able to work extra hours

Computer literacy with good knowledge of MS Word and Excel,

Knowledge of sale transaction,

REFERENCE

Company Name

Builders Warehouse

Name of Reference

Mr. Johan Bekeer

Position Held

Sales Manager

Contact number

017 2000 2222

Company Name

Usindiso Primary School

Name of Reference

Mr. V. Nkaza

Position Held

School Principal

Contact number

011 *** ****

Company Name

Hi-Fi Corporation

Name of Reference

Mr. Trophic

Position Held

Line Manager

Contact number

011 *** ****



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