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Customer Service Manager

Raleigh, North Carolina, United States
November 28, 2017

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Sharon Munn

**** ********* ***

Raleigh, North Carolina



Dec 2015 Wake Technical Community College Raleigh, North Carolina

Associate of Applied Science (Business Administration)

Cum Laude, Cumulative GPA: 3.57

Relevant Courses:

Principles of Management, Principles of Marketing, Fundamentals of Selling, Consumer Behavior, People Skills, Business Math, Principles of Finance, ACC-121 4201 Principle of Managerial Accounting, Quick Books Training,

Computer Skills:

Microsoft Access, Excel and Word


Feb 2017 Liberty National Cary North Carolina

to April 2017 Insurance Agent

Providing insurance benefits to companies for their employees.

Handling office duties and maintaining confidential information providing a service to Individual clients.

Traveling throughout North Carolina networking business to business to provide benefits where a gap for insurance were needed.

Nov 2007 The Body Shop Wake Forest, North Carolina

to Oct 2012 Customer Service Representative

Answered inquiries received via any method (mail, fax, phone, email) regarding order placement/status, inventory, the overall steps of the order process, product launches and promotions.

Assisted through knowledge and understanding of E-Commerce, including the website and the CSR admin tool as well as the governing policies and procedures.

Provided support for over 200 Retail Stores (US, Mexico, Canada) daily operations, system failure issues and promotions.

Provided signage to stores for every campaign and sales.

Resolving customer complaint that has reach corporate office level.with store manager.

Assisted franchise store to model their store according to company image.

Received 2011 Employee of the Year in Customer Service Award.

Jan 2005 Office Manager Raleigh, North Carolina

to Nov 2007 QM Enterprise Inc.

Maintain daily office duties (filing,typing and faxing, answering phone) meeting clients.

Assisting general contractor with commerical and residental bids.

Processed payroll and administrative paperwork for projects.

Jan 1999 to Century 21, Munn Realty Raleigh, North Carolina

Nov 2005 Real Estate Broker/ Office Manager

Assisted homeowners with the sale of their homes up to $1,000,000 in sales, while soliciting customers for purchases and listings real estate property.

Advertising and marketing sellers homes for sale.

Assisting buyer with puchasing homes while explaining the process.

Matching customer and clients with the right lenders.

Networking and generating lead to promote business growth.

Managed office duties for builders and directed schedules for construction projects.

Real Estate Broker License.

Nov 1987 Nortel Networks, Inc. RTP, North Carolina

to June 1994 Administration Specialist/ Customer Service

Provided customer support for print documentation of Nortel Networks, Inc. products and services and assumed lead position for group.

Trained 25 new personnel and contractors and updated policies and procedures for documentation group.

Increased productivity for customer documentation enhancement program by providing knowledge and skills that was needed to perform daily tasks required for their jobs.

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