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Customer Service Data

United States
November 28, 2017

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**** ***** **** ***, *****, Oklahoma, 74137

918-***-**** Objective

Looking for a Data Science Position to perform deep learning, build models and represent reports in simple business terms for better business decision making processes. Computer and Technical Skills

Proficient in Microsoft Applications ( Microsoft Access and Excel including pivot tables and v- lookups)

Oracle Data Tables and SQL

Develop and create data layout such as tables, charts, graphs, heat maps and flow diagrams

Developing and Maintaining in depth Microsoft Access Databases

Experience with Tableau for data processed visualization Communication Skills

Proficient in English and French Languages ( Bilingual in Nature )

Fair in Spanish

Statistical and Machine Learning Skills using R, Python and SAS

Simple Linear, Multiple and Complex Linear Regression to establish statistical significance of a model based on P-value, determine correlations, association between variables as well as determine confidence intervals for means, regression coefficients and prediction intervals

Model Building and Effect Selection using Adjusted R-square, AIC, Stepwise Variable Selection

Model Post-Fitting For Inference and Scoring for Prediction

Carry out Categorical Data Analysis and Logistic Regression using Wald Test, Score Test and Likelihood Ration Test

Building Linear, Multiple, Interaction Regression Models and interpreting their effects in relation to variables.

Classification of qualitative variables using Linear Discriminant Analysis (LDA), Logistic Regression, Quadratic Discriminant Analysis (QDA) and K-Nearest Neighbors.

Using Resampling techniques like Cross-Validation (Leave one out and K-fold) and Bootstrapping to better train a Model to increase predictive power for test data.

Using Subset Selection, Shrinkage methods (Ridge Regression and The Lasso) and Dimension Reduction methods (Principal Components Regression) for Model Selection and Regularization.

Choosing knots, choosing smoothing parameter and smoothing splines for best model fit.

Classification using tree-based method, pruning and increasing predictive ability by bagging, random forests and boosting.

Understanding of Bayesian Data Analysis, Naive Bayes, Graphical Models and Bayesian Networks, Neural Networks, Gradient Descent, Mixed Model and EM algorithms.

Increasing predictive accuracy using adaboosting, hidden Markov Models and more. Professional Experience

ACCOUNT RECIEVABLE COORDINATOR, 02/29/2016 – Present Enterprise Holdings Tulsa, Oklahoma

Audit billing statements for customer review prior to invoice generation and delivery

Reconcile & research customer payments

Handle and resolve billing-related issues to ensure timely payment of receivables

Seek to improve job performance through self-assessment, skill development, training and goal setting

DISPATCHER, DATA SPECIALIST, AND SCHEDULER, 03/22/2015 – 02/15/2016 Coca-Cola Refreshment Tulsa, Oklahoma

Master data maintenance and daily communications with Field Service Supervisors.

Monitors the command center and follows up on all alerts. (Calls that need special handling).

Researches alerts to determine the most appropriate course of action to resolve the issue.

Maintenance technician master data as skills, keys, work schedules change.

Makes informed decisions regarding high profile customer scheduling in order to minimize the financial impact to the customer and maximize customer satisfaction.

Is responsible for recognizing patterns in the alerts system and recommending ways in which customer service and efficiencies can be improved. SENIOR PHARMACY TECHNICIAN, 03/22/2013 – 03/02/2015 CVS Pharmacy Jenks, Oklahoma

Prepare medications through actions including measure, mix, count out, label and record amounts and dosages of medications according to prescription orders and/or maintaining patient medical records following Long Term Care Pharmacy policies, regulations and procedures.

Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels. Maintain proper storage and security conditions for drugs. Mix pharmaceutical preparations, according to written prescriptions.

Fill daily drug order through different dispensing systems and maintain e-kits accurately and efficiently under the supervision of a dispensing pharmacist.

Triage customer service requests and medication orders by department, urgency, and information/response.

DATA ANALYST SUPERVISOR, 01/10/2012 – 01/30/2015 (Part-time) J. Richard Flight Resources & Interior Design Tulsa, Oklahoma

Assist in defining database standards, controls and procedures

Assist in defining Service Level Agreements; and help develop backup and recovery requirements for every database.

Create and maintain documentation of the MS SQL Server database environments.

Maintain metadata and data models.

Document batch processes and the integration of data and applications.

Develop and maintain data flow diagrams.

Participate in the technical consulting for definition, design and creation of a database environment.

Educational Qualifications

M.Sc. in APPLIED DATA SCIENCE, 01/2016 – 09/2017

Bay Path University Collaboration with MIT (Massachusetts Institute of Technology) Boston & Longmeadow, Massachusetts GPA: 3.9/4.0

Applied Linear Algebra, Applied Linear Algebra, Applied Statistics I & II using SAS Programming, Data Mining I using R Programming, Data Mining II using Python Programming, Strategies for Information Management, Project Management, Organization Knowledge Management, Digital Forensic Master of Engineering in CHEMICAL ENGINEERING, 08/2015 – 08/2016 (Path-Time Program) University of Tulsa Tulsa, Oklahoma GPA: 3.1 /4.0 Thermodynamics, Fluid Mechanics, Reaction Kinetics, Heat and Mass Transfer MBA – Finance and Mathematics, 08/2008 – 08/2011

University of Buea Buea, Southwest Region, Cameroon GPA: 3.77/4.0 Strategic leadership, Computerize Finance, Mathematics for Investment, Risk Management, Business management, Marketing and stock, Financial Statement Analysis, Options, Applied Portfolio Management.

B.Sc. in BANKING & FINANCE, 08/2004 – 08/ 2008

University of Buea Buea, Southwest Region, Cameroon GPA: 3.0 /4.0 Principles of Accounting, Principles of Banking, Bank Management, Risk Management, Insurance Practice Management, Business Statistics, Principles of Macroeconomics, Project Evaluation and Analysis


Pharmacy Technician License Oklahoma Pharmacy Board of Certification 2013

Virtualization Technical Sales Professional VTSP 4 VMware Company 2011 Hobbies

Reading, Writing, Traveling, Keyboard Playing, Singing, Graphics and Website Designing, Soccer Playing


Dr. Ning Jia


Bay Path University

588 Longmeadow Street,

MA, 01106

Phone: (413) *******


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