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Microsoft Office Customer Service

Location:
Montclair, New Jersey, United States
Posted:
November 28, 2017

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JAMES NAPOLI

** ******** *** *******, ** *****

(973)***-**** ac3ikt@r.postjobfree.com

CAREER OBJECTIVE

To obtain an entry-level internship or full-time position in the finance industry that will utilize my background in customer service, while providing opportunities to creatively solve problems and gain business experience.

EDUCATION

Montclair State University 1 Normal Ave, Montclair, NJ 07043

Bachelor of Science, Business Administration with Concentration in Finance 01/2015 - 12/2017

Finance GPA: 3.3/4.0; Overall GPA: 3.3/4.0

County College of Morris 214 Center Grove Rd, Randolph, NJ 07869 09/2011 - 12/2014 Associate in Science, Business Administration

Overall GPA: 3.20/4.0

EXPERIENCE

Cracker Barrel 172 Howard Blvd, Mount Arlington, NJ 07856 08/2011 - Present

Skill Trainer (03/2012 - 05/2015)

Certified as a Cracker Barrel skills trainer for grill cooks

Instructed over 50 employees one-on-one through the grill cook training program

Trained superiors participating in the Developing Restaurant Managers program

Server (05/2015 - 04/2017)

Utilized ability to work with a diverse customer base in a demanding, service-driven industry

Successfully mitigated and remedied customer concerns and complaints

Managed up to seven tables at a time through multitasking and organization

Met individual serving goals though driving $1,400 in daily sales

Assisted in driving weekly sales in a store that consistently ranked in the top 20 national locations

Overnight Receiving Clerk (10/2011 – 04/2014)

Verified and entered receipt of incoming orders, requiring organization and attention to detail

Assumed responsibility for counting and recording inventory shipments worth a minimum of $12,000

Accurately and efficiently unloaded orders for prompt stocking, meeting daily deadlines

Utilized knowledge of spreadsheets and other work-related software

Grill Cook (12/2011 – 04/2017)

Accurately and efficiently fulfilled orders through attention to detail and time management, reducing rework and wasted resources

SKILLS

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Familiar with Bloomberg Professional Services

Excellent oral and written communication skills

ACHIEVEMENTS

Cracker Barrel Employee of the Year, 2013

Dean’s List at Montclair State University, Spring and Fall 2016

ACTIVITIES AND INTERESTS

Assorted volunteer work in the community, including organizing and coaching local basketball camps



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