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Customer Service Administrative Assistant

Kings County, New York, United States
November 28, 2017

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**** ****** * - ********, ** ***** - Home: 718-***-**** -


High –energy professional Administrative Assistant eager to make a positive contribution. More than fifteen years of experience as an Executive Assistant and receptionist. Highly organized, efficient, and skilled in a variety of office support tasks, known for ability to manage client expectations and turn around strained customer relations.


Fluent in French (written and spoken), Haitian Creole – Typing 40 wpm; data-entry 7000kph

Microsoft Office Specialist Certified for Excel, Word, PowerPoint, Outlook.

Access, Quick Books, SharePoint, and ARTS (Experienced)


Certificate in Computer Software Training, Henry Street Settlement, SUNY Attain Lab

Bachelor of Science in Law, State University of Haiti, Haiti W.I.


GoodTemps (Assigned at the NYC Department of Transportation – FOIL Unit, EEO Office & Customer Service Division) 03/15 – 12/16

Administrative Assistant NYC

Data-Entry in ARTS of all the correspondence from the Mayor’s Office. Processed Cases in ARTS Database System

Typed notes from draft to Microsoft Word for the EEO Officers, prepared packets for Workshops for the EEO trainings

Answered the phone and took accurate messages, greeted visitors, filled and entered data in Excel spreadsheets

Entered data for the FOIL Unit using SharePoint Database. Processed the FOIL Requests

GoodTemps (Assigned at the NYC Human Resources Administration Department of Social Services)



Maintained database and Archived documents

Scanned and Indexed information into new Database

GoodTemps (Assigned at the NYC Department of Education)


General Office Clerk 04

Maintained/Updated Database for the DOE. Coded infractions/Disciplinary Actions taken by the Schools

Legacy Auto Driving School, New York


Administrative Assistant/Receptionist

Coordinated all front office duties by maintaining all customer’s records, scheduling appointments, filing and data entry

Assisted with billing and managed accounts payable/receivable

Excelled at requiring the ability to handle a variety of customer service and resolving customer issues with expediency

Handled irate customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of opportunities

Proved to have an exemplary customer service delivery and true team-player attitudes

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