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Elkins Park, Pennsylvania, United States
November 28, 2017

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Immaculata University, Expected Graduation Date: May 2019 Malvern, PA

Bachelor of Arts in Healthcare Administration – 54 Credits Completed


Proficient in Microsoft Office Suite Excellent time management Strong communications skills, written and verbal A great leader as well as a phenomenal team member Easy to train and quick to grasps concepts of a certain task Specialist in medical terminology 10+ years of customer service experience


August 2017-Current Great Valley Middle School

Athletics Assistant/Clerical Assistant

Duties: My daily tasks include, but were not limited to: athletic assignments(Team Lists, Physicals, Awards), attendance records, answering phone calls/emails, student debts, data mining, expense reports, book keeping, entering/maintaining data of clients/prospects, assisting in organizing events, develop/mail letters, sending appointment reminders, quarterly referral letters/relocation letters.

July 2014 – March 2017 The Chester County Hospital West Chester, PA

Patient Provisioning Specialist/Release of Information

Duties: As a patient provisioning specialist at Penn Medicine, I was responsible for managing the entire online patient access portal. My duties in this role included; creating a portal with simple and easy access for patients to obtain their medical records online, answering phone calls, analyzing data/usage of the portal to better improve the process of obtaining medical records. I have completed all those task while adhering to Help Desk policy/procedures, system documentation, and administrative user guide.

April 2012 – July 2014 Kelsh Associate Exton, PA

Home Health Aide

Duties: Monitoring patient’s conditions by observing physical and mental actions, intake and output, administering medication to patients, assist with medical appointments along with, assisting patients in exercise, bathing, dressing, grooming, and teaching special techniques and providing equipment for personal hygiene.

May 2005 – April 2012 Giant Food Stores Thorndale, PA

Customer Service Representative

Duties: As a customer service representative, I provided information to customers by verifying and understanding each request and, adequately responding to their concerns while offering assistance. I collected revenue by receiving and recording payments, tracking and entering data, resolved billing issues, explained procedures and forwarded required adjustments that were necessary.

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