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Customer Service Management

Location:
Chennai, Tamil Nadu, India
Salary:
4.6 lacs
Posted:
November 28, 2017

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CURRICULUM VITAE

ESTHER CHRISTINA.R,

No-**, *th Street, Ram Nagar,,

Kamaraj nagar, Avadi . Mobile Number : 994*******

Chennai - 600071. Email : ac3ii9@r.postjobfree.com

CARRER OBJECTIVE

Seeking a position to utilize my skills and abilities that can be shares, enriched and utilized for the development of the company that offers professional growth while being resourceful and innovative and flexible.

EDUCATIONAL QUALIFICATION

Degree and discipline

Name of Institution of study/university

Month &Year of Passing

Class Awarded

B.Com

University of Madras

May 2005

First Class

EXPERIENCE

Worked as a Senior Customer Service Executive in SERCO for Wealth Management for payments from April 2007 to 15th Sep 2016.

RESPONSIBILITIES

As Process Releaser – Checker for the Inputter and verify the original Request and release Payments.

As Process Inputter – Checker for the Entries made by preprocessor and Triager to verify Data with Original request from customer.

Process and deliver the cases to the releaser queue to Release payment.

Handling Team and Assists the new joinies in queries and also train them.

PROCESS DESCRIPTION

Wealth payment is the process of managing the fund transfer system based on DM & W (Document management and workflow) queues routing via IBAN, Swift codes and national clearing codes to various countries across the world and managing the financial services according to the client’s profile and requirements.

ROLES AND RESPONSIBILITIES

Handling fund transfer system, dealing with multi currencies and its fx conversion as a Releaser.

Handling Regular payments queue by processing standing order payments.

Responsible for investigating the fraudulent checks, sanction related checks and anti money laundering checks.

Maintaining service level agreement to be submitted with 100% quality standards.

PERSONAL DETAILS

Name : ESTHER CHRISTINA . R

Father Name : J. Raja

Date of birth : 18-08-1984

Sex : Female

Nationality : Indian

Religion : Christian

Linguistic Proficiency : English and Tamil.

Address : No:26, 5th Street, Ram Nagar,

Kamaraj Nagar, Avadi, Chennai-600071.

DECLARATION:

I hereby declare that all the particulars furnished above are true to the best of

my knowledge and belief.

Place: Your Sincerely

Date : ( ESTHER CHRISTINA . R)



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