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Customer Service Office

Kingston, St. Andrew Parish, Jamaica
CA $4000
November 29, 2017

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** ********* ******, ******** *

Telephone: 355-3606/837-3878


To be a part of an efficient and progressive team which will help to enhance my existing skills and develop my abilities while improving the quality of products and/or services offered by the company.


April 2017-Present

USAID/CARCEP/Deloitte Consulting and Overseas Project

Office Manager

Maintain office efficiency by planning and implementing office operations and systems, layouts, and equipment procurement if required.

Assist with designing and implementing office policies by coordinating with project leadership to establish standards and procedures.

Manage filing systems; develop and implement effective administrative systems, such as record management and recording office maintenance, kitchen and office supply expenditures to help manage the budget;

Respond to project staff enquiries and complaints;

Perform periodic inspections of all equipment on premises to ensure they are in proper working condition.

Manage vendor relationships and carry out procurement of services and goods in accordance with USAID rules and regulations as needed

Maintain an accurate inventory of office furniture and equipment by locations (room) and facilitate regular monitoring and checks from project leadership.

Help Finance and Operations Manager to maintain travel arrangements (booking of flights/hotel, hotel/airport pick-up, etc.), ensuring necessary logistics are in place.

March 2015 – August 2016 Regal Refrigeration Ltd

Administrative Clerk

Conducted all cash transactions (lodgments, receipts)

Handled customer relations (requests, queries, complaints)

Managed customers after-sale issues

Managed retailers and related activities

Performed administrative duties

May 2014 – March 2015 Gordon’s Refrigeration Services Ltd


Managed all customer service requirements

Managed cash flow

Managed warehouse inventory

Had responsibility for overall management of office

September 2007 – 2012 OBF Finance Ltd

Compliance & Loans Officer

Collection of outstanding funds

Maintained proper documentation of loans for clients

Conducted closing activities for customers whose accounts were paid in full

Liaised with customer re debt and payment schedules

Warehouse Supervisor (Jamaica Discount Bargain Centre)

Inventory management - receiving and disbursement of goods

Customer service relations

Coordinated all sales-related activities

Meeting monthly sales quotas

Managed all financial and accounting activities, collection of cash, handover to head office, balancing of books

Ensured the smooth operation of warehouse on a daily basis

March – November 2000 A Leonard Mosses Ltd

Customer Services Representative/Telephone Operator


September 2017- present


BSc. Business Administration

April 2015-August 2015

B & E Institution

IT Administration

Sept 2006 – Mar 2007

Webster Memorial Skills Training Centre

Office Administration Certificate Level 1 (HEART NTA/NVQJ)


Vere Technical High School

CXC/GCE O’Levels:

CXC: English A – 2, Mathematics – 3, Principles of Accounts – 2, Principle of Business – 2, Office Procedures – 2, Typing – 1

GCE: English - A


Available upon request

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