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Customer Service

Location:
Laredo, Texas, United States
Posted:
November 29, 2017

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Noemi Diaz

**** ***** **. ******, ***** ***** 956.***.****

Objective

To use all my knowledge and my expertise so it will allow me to open a new career towards this company.

Education

LAREDO COMMUNITY COLLEGE, LAREDO TX,

August 2002- January 2005

Basics, Undecided

UNITED SOUTH HIGH SCHOOL, LAREDO TX,

May 2002

Diploma, Distinguished Honors

Skills & Abilities

Accounting Software (QuickBooks)

Mastery of Microsoft Office programs (Word, Excel, Power Point)

Email Software (Outlook)

Internet Browser (Internet Explorer)

Peripheral Devices (Scanners, Printers, Fax, etc.)

Telephone Etiquette

17 years Customer Service

Numeric Keys

Type 60 wpm

Language

English-Good ( Read, Write, Speak)

Spanish-Good (Read, Write, Speak)

Experience

ACCOUNTING DEPARTMENT/OFFICE ASSISTANT QUALITY AIR CONDITIONING & HEATING LAREDO, TEXAS- JANUARY, 2011 TO OCTOBER, 2017

Assist the clientele as they enter the store.

Assist with the phone lines and transfer the call to the appropriate departments.

Accounts Payable /Accounts Receivable.

Provide clerical support to Owner and Secretary.

Prepared statements from vendors in order to get paid.

Manage most of the documentation and reports to be up to date, so they can be ready to be paid.

Invoice customers of the service that it was delivered by the technician.

Assist the Service Department with the Dispatch board in/out bound.

Process incoming payments from customers as well as vendors.

Collect from customers and vendors that had invoices pass there net days.

Work on all service parts that were still under warranties.

Assist on receiving consignment (A/C Units) and inspect them one by one and make sure they were in good conditioning before signing any bill of lading.

Explain the customers the different service plans we had for their air conditioning units.

Assist on sending all the parts that needed to be return by a freight lines.

Maintain a full report of all the expenses that were made monthly from our vendors.

Assist on scheduling appointments for customer that had contracts under a maintenance program.

Scan all invoices that were paid into a file cabinet.

Ordered all materials that needed to be ordered from the office supplies to the safety supplies.

Cross trained on most of the areas to cover when someone out on vacations.

Always tried to keep all the different department organized by different spreadsheet.

Assist with all other office administrative duties.

Assist on having a Service meeting ready for every time manager requested.

Order equipment for our customers/vendors once a sale was finalized.

CUSTOMER SERVICE/DISTIBUTION CLERK/RECEPTIONIST ASHLEY FURNITURE HOMESTORE LAREDO, TEXAS- AUGUST 2008-MARCH-2010

Assist clientele as they enter store.

Assist customers with returns, protection plans and service packages.

Assist the owner with management reports.

Answer telephone inquiries from customers and stores regarding the status of furniture and other service issues.

Assist with new employee training including store policies, services, financing options and register operations.

Close the sale for the customers and explain the policies that they had from the furniture they purchased.

Help the store manager with accounting paperwork such as Payable and Receivables.

Assist in scheduling appointments for drivers so furniture can be delivered.

Input all the information of the new furniture that was received in the system for the warehouse.

Perform filing, data management, drafting and editing short office memos.

Assist with all other office administrative duties.

CUSTOMER SERVICE PRO. RES.II CONVERGYS LAREDO, TEXAS-APRIL 2006-JANUARY 2008

Answer telephone inquiries from customers.

Troubleshoot there handset with problems from the network.

Offer the customer extra features for their phone so they could get better reception.

Explain bill so it will be a better understanding to the client.

Help Team Leaders (Supervisor) in monitoring other agents calls.

Assist other agents with the software so it would be a better for them to understand it.

Take over supervisor calls for other agents.

QUALITY CONTROL CLERK/DATA ENTRY CLEK/RECEPTIONIST INTERNATIONAL BANK OF COMMERCE LAREDO, TEXAS-JUNE 2002-APRIL 2006

Assist management with the monthly reports.

Assist other clerks from the same department with their paperwork.

Answer telephone inquiries from tellers and salespersons from other branches regarding the status of the customer’s account.

Input data, office reports, updates of the accounts on the system.

Assist with new employee training including bank policies.

Cross trained on different fields such as ATM/Debit Clerk, Stop Payments Clerk, IRA Clerk, Collateral Clerk, NSF Clerk, Signature Card Clerk, and Check Card Clerk for the purpose to cover for vacations.

REFERENCES:

ALEJANDRO ESPARZA-OWNER (QUALITY AIR CONDITIONING)

956.***.****

RUBY ESPARZA –OWNER (QUALITY AIR CONDITIONING)

956.***.****

ROSIE LOZANO-MANAGER (QUALITY AIR CONDITIONING)

956.***.****



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