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Manager Service

Brantford, Ontario, Canada
November 29, 2017

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Main Roles and Responsibilities:

Establish strategy and direction for site operations consistent with client goals and align team accordingly

Coordinate the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's assets;

Inspect properties four times per year or as needed to determine condition and extent of service required

Develop and manage annual operating expense budgets; Provide written variance analysis and forecast to client

Develop property specific multi-year capital improvement project plans; Manage the process to complete the projects

Manage third-party contractors/vendors engaged in operating and maintaining properties

Team with Contract Manager to bid and contract for scheduled and operational maintenance and project services

Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is high efficient and effective.

Client Relationship Management

Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.

Employee Management

Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.

Work with Sr. Regional Facility Manager and Account Director to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality of service delivery and further the client partnership.

Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity. Motivate employees with recognition and career growth opportunities.

Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools.

Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with HR to ensure proper performance management steps are taken.

Work with the Account Director to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities.

Service Delivery

Leads the facility organization to perform in accordance with the Service Level Agreements, achieve the Key Performance Indicators and score favorably on the client satisfaction surveys.

Administer contract services including all related facilities operations related to Material Handling Equipment (MHE), Controls, Powered Industrial Trucks (PIT) and associated equipment.

Optimize service call responsiveness 24/7 by establishing escalation protocols, third party supplier depth and work sharing with various department factions.

Ensures reliability of MHE, Controls and PIT supporting operations by completing preventive maintenance and reactive work orders in a timely and accurate manner.

Ensure properties in the regional portfolio pass the JLL management, operations and financial audits.

Financial Management

Develop and maintain operating budgets for all sites, meeting targets as defined in KPIs

Meet facility specific cost savings targets to contribute to the account achieving significant savings in year one and two of outsourced operations.

Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.

Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.

Sep 2011 – Aug 2015


(FCA) CHRYSLER, Brampton, ON

Reported directly to the Plant Manager, with responsibilities for overseeing several teams including Production, Quality and Maintenance Departments. Developed a deep understanding of labour relations law while managing full-time salaried staff, and 241 Union employees. Utilized Six Sigma and WCM principles to improve Production Efficiency by 25%.

Responsible for managing and maintaining annual working Capital and Variable cost budgets of over $20M dollars.

Achieved all Safety, Quality, Production, and Cost targets while achieving quality targets.

Successfully launched new Tier 1 suppliers. Managed transition from PPG Industries to DuPont Automotive without interruption on service or incurring any downtime. All changes made during full production, and no loss was incurred and profits maximized.

Successfully launched new Models and styles and implemented a third shift operating schedule to accommodate increased production.

Improved scrap costs improved by 28% over 2012 calendar year, and saved approx. 41% in warranty costs over 2011 to 2015 MY.

Surpassed manpower reduction targets by 149%

2006 – 2011


CHRYSLER, Brampton, ON

Responsible for all operations plant wide on Midnight shift 2006 - 2008 afternoon shift 2009 - 2011

Complete working knowledge of all systems, conveyors and automation plant wide.

Empowered to make all decisions pertaining to all shift operations.

Motivated staff through coaching and teaching all off shift salaried employees to ensure daily quality and throughput objective were met.

Nov 2004 – Nov 2006


CHRYSLER, Brampton, ON

Managed and directed CAW employees and skilled trade workers. Implemented standardization across three shifts, and managed responsibilities for all Production Zone Supervisors, Maintenance Facilitators, and Facility Engineers. Responsible for capital planning and new model launches, ISO 1400 environmental compliance, and achieving daily quality cost and productivity targets for current model production

Responsible for all paint production operations on shift

Coach and teacher to unit leaders and hourly employees to reduce/eliminate man method defects by 62%.

Over achieved build requirements daily.

2002 - 2004


CHRYSLER, Brampton, ON

Maintained MQAS requirements (ISO 9001, 14001)

Performed all industrial engineering responsibilities for paint

Coordinated all launch requirements.

Completed MOST studies for all production stations

Completed PFEMA’s for all production stations

Production Supervisor Paint 2000 – 2002

Supervised all 5 zones in Paint Business Canter

Assembly production planner 1998 – 2000

Replaced assembly area managers in their Absence

Coordinated all manpower daily

Completed all daily reports for center manager

ISD coordinator 1997 – 1998

Exceeded expectation of ISD reduction, goal for ISD reduction from 15 C/1000 (conditions per 1000) to 7 was exceeded to .9 C/1000

Vacation replacement 1996 - 1997

Successfully supervised all zones in Assembly Business Center

Production supervisor 1991 – 1996

Chassis and final line

Hourly employee 1981 – 1991

Paint specialist

BIW. MIG welder, lead application and finesse

All areas of assembly

Parts warehouse shipping and receiving

Pre-Delivery Inspection paint and body repair

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