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Microsoft Office Customer Service

Saint Petersburg, Florida, United States
November 29, 2017

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Chariton Kerby

*** **** *** * *** #** St. Petersburg, FL



Florida State University Tallahassee, FL December 2016 Bachelor of Science in Actuarial Science

Minors in Business, Mathematics, and Statistics

Scholarships: Bright Futures Florida Medallion Scholars

• Focused Studies: Computer Programming 1, SAS programming, Calculus 1-3, Linear Algebra, Differential Equations, and Actuarial Mathematics

Programming Languages



• C++

• C

Work Experience

Bass Underwriters St. Petersburg, FL March 2017 – present Underwriter Assistant

• Reviewed hundreds of commercial and personal lines P&C quotes to ensure they were accurate and had all of the necessary forms set by the insurance carrier guidelines

• Followed up with agents and carriers to make sure endorsements and bind requests were handled in a timely manner

• Collaborated with coworkers through difficult accounts to make sure the insureds had proper coverage and were represented properly

• Researched insurance terminology when carrier quotes were not clear in what was covered

• Proofread through expiring policies to ensure renewal accounts had all of the necessary forms and exclusions

• Coded C++ in Visual Studio to develop computer programs that could run boolean expressions, c-strings, and allocate memory data.

• Developed Excel Spreadsheets to manage renewal and new business accounts

• Communicated with agents and carriers effectively using proper grammar and punctuation in emails

• Used macros to refresh formulas in excel, copy and paste data across multiple spread sheets

• Collaborated with my supervisor to advise the most efficient way to handle all new business and renewal accounts

• Presented myself in a professional manner in the workplace and at carrier meetings

• Developed a strong understanding the complex network of insurance carriers that Bass Underwriters works with and their specific appetites in a short amount of time


Microsoft Office, Critical Thinking, Analytical Problem Solving, typing proficiency, iOS Operating System, Microsoft Windows Operating System, Customer Service, Digital Filing Systems, Outlook, Public Speaking, Business Acumen

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