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Customer Service Medical

Suitland-Silver Hill, Maryland, 20746, United States
November 29, 2017

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professional summary


work history


**** **** ******, ******* *******, Maryland 20747 (C) 301-***-**** To obtain a challenging position in the working field. To utilize my skills acquired during my years of employment ranging from self-employment to a Teacher. To demonstrate my strong organizational skills, my ability to work in a diverse environment, and my excellent customer service skills. Microsoft Word

ExcelMS Office proficient

Time management


Friendly and likeable


Tact and sensitivity


Flexible schedule


Calm under pressure

Patient Care

Vital Signs

Medical Triage

Prepares Exam Rooms


Power Point

Musical talent

Emotionally supportive



First aid certificate

Active listening

Team player

Conflict resolution



Customer Service Skills


Electronic Medical Records

Triage Patients


May 2017 - Current

Washington, DC

Assistant Teacher


Recruited, selected and retained quality administrators, teachers and support staff. Communicated with children in developmentally appropriate way. Encouraged curiosity, exploration and problem-solving appropriate to children's development levels. Instructed children in health and personal habits, such as eating, resting and using the toilet. Maintained a safe play environment by emphasizing and maintaining cleanliness and organization. Identified signs of potential emotional or developmental concerns in children and brought them to parents' or guardians' attention.

Instructed children on proper health and personal habits. over 20 years daycare supervisory experience.

Incorporated music and play into developmentally appropriate activities. Communicated with owners, board members and support team concerning personnel matters. DriverCurrent Jan 2015 -


Performs operator maintenance and pre-tip checks on all vehicles operated including: monitoring fluid levels, replacing air filters and interior lights, checking tire pressure and hose connections and washing the vehicle. Responsible for ensuring that the vehicle is loaded properly, either loading by himself/herself or with assistance of others; and ensuring that the vehicle is not overloaded and cargo is secure and protected from weather.

Provide motor support for functions such as special events, concerts, civil disturbance deployment, ceremonial events, funerals, and all other directed assignments. Track and verify ridership for accurate end of the month accounting expenses. Substitute2016 Teacher Mar 2015 - Jun

Chairs Services

Establishes clear goals and objectives related to the School Improvement Plan and communicate effectively with students.

Plans and prepares lessons, assignments, and instructional materials, track attendance records for 20 or more students.

Light administrative duties copying, filing, and typing. Establishes learning objectives consistent with appraisal of student needs, curriculum framework, and knowledge of human growth and development;.

Detail oriented preparing and administering student evaluations and assessments, and records results;. Maintains order and discipline in the classroom conducive to effective learning and takes all necessary safety precautions to protect students, equipment, materials and facilities;. Creates a classroom environment that provides for student involvement in the learning process and enables each student to achieve learning objectives;.

Maintains accurate and complete records as required by law, Board Policy and Administrative Regulation;. Monitors appropriate use and care of equipment, textbooks, materials and facilities. Plans and supervises purposeful assignments maintain logs of assignments for student, teachers, and volunteers; and performs other duties as assigned.

(Supervisor /Lisa Williams -202-***-****).

Catholic Charities

District of Columbia Teen Mentor.

Create and maintain a system of communicating positives to the school community, students and staff to celebrate success in both meeting achievements and expectations and promoting a positive, and nurturing environment;.

Set up and conduct re-entry meetings on students who have been suspended, and as appropriate develop intervention plans involving instruction of expected behaviors;. education



Maintain effective communication with their supervisor, staff, parents and members of the community on a scheduled basis regarding issues pertaining to the status of the student;. Organize resources effectively to support student learning in the classroom, the school, and the community; and.

Provides technical assistance to school teams in the development of alternative intervention strategies for students with behavior issues;.

Provides professional development opportunities focused on behavior. Maintains required records and follows required procedures and practices as directed; and performs other duties as assigned.

(Supervisor/Saprina Davis- 240-***-****).


Largo, MD


Prince George's Community College


Landover, Md

Medical Assisting Program, Certificate:

Sanford Brown Institute

Sociology 2009

Prince George's Community College

Social Work 1999

Delaware State University

Certified Nurse's Assistant /GNA HIPAA Privacy Act Workshop Completion CPR/AED Certifications EKG Training Oral and Written communication Introduction to Medical billing Computerized billing Advanced Computerized billing

References available upon request.

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